Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Software
Languages
Generic

Gourav Jyoti Boruah

Guest Service Associate
Guwahati,AS

Timeline

Guest Service Associate

The Greenwood Hotels & Resorts
06.2025 - Current

Bellboy

Mayfair Hotels & Resorts
12.2023 - 06.2025

Associate of Arts - English Language & Literature

Gauhati University
08.2020 - 07.2023

High School Diploma -

Bishnu Rabha Senior Secondary School
05.2018 - 06.2020

High School Diploma -

Kaki Adarsha Model High School
02.2013 - 05.2018

Work History

Guest Service Associate

The Greenwood Hotels & Resorts
06.2025 - Current
  • Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests with booking reservations, resulting in higher occupancy rates.
  • Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
  • Handled phone inquiries professionally, contributing to increased bookings and repeat customers.
  • Handled customer complaints to satisfy and retain guests.
  • Responded to guest inquiries to maximize guest satisfaction.

Bellboy

Mayfair Hotels & Resorts
12.2023 - 06.2025
  • Demonstrated mastery of various bell services tasks such as operating luggage carts safely, managing storage areas effectively, and tagging items accurately for retrieval later on.
  • Safeguarded guest privacy by following strict protocols when entering rooms or handling personal belongings.
  • Maintained a safe and clean lobby environment by regularly patrolling the area and reporting any concerns or issues to management.
  • Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
  • Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
  • Excelled in multitasking abilities to handle multiple guest requests simultaneously without compromising quality of service.
  • Streamlined hotel operations through effective communication with front desk staff, housekeeping, and maintenance personnel.
  • Developed strong relationships with repeat clients by remembering their preferences and anticipating their needs during each stay.
  • Expedited check-in procedures for VIP guests by delivering priority luggage handling and personalized room orientations upon arrival.
  • Resolved guest complaints efficiently and professionally, maintaining composure in high-pressure situations.
  • Assisted guests with transportation arrangements, local attraction recommendations, and dining reservations to enhance their overall experience.

Overview

2
2
years of professional experience
10
10
years of post-secondary education

Education

High School Diploma -

Kaki Adarsha Model High School
Lanka, Assam
02.2013 - 05.2018

High School Diploma -

Bishnu Rabha Senior Secondary School
Lanka, Assam
05.2018 - 06.2020

Associate of Arts - English Language & Literature

Gauhati University
Guwahati
08.2020 - 07.2023

Skills

Check-in and Check-out procedures

Payment processing

Guest relations

Reservation management

Guest registration

Report generation

Property management systems

Report creation

Hospitality experience

Guest accommodations

Computer skills

Information protection

Reservation processing

Complaint handling

Patience and composure

Summary

Results-oriented hospitality professional prepared to excel in guest services. Known for effectively addressing guest concerns and consistently delivering high-quality service. Reliable team player with flexible approach, fostering collaboration and adapting to dynamic environments. Expertise in interpersonal communication and conflict resolution.

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hours4-day work weekPersonal development programs

Software

IDS Next 70

Excell, Outlook, Word, Powerpoint

Languages

English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Assamese
Bilingual or Proficient (C2)

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Gourav Jyoti BoruahGuest Service Associate