Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Hi, I’m

Gourav Kunj Shah

Senior Manager
Indore
Gourav Kunj Shah

Summary

Seasoned Business Analyst offering 10+ years of Banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.

Overview

11
years of professional experience
6
years of post-secondary education
4
Languages

Work History

HDFC BANK LTD
Mandsaur, MP

Senior Manager
10.2022 - Current

Job overview

  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Recommended and implemented successful strategies to maximize revenue.
  • Held monthly meetings to create business plans and workshops to drive successful business.
  • Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
  • Provided strong leadership to enhance team productivity and morale.
  • Executed appropriate staffing and budgetary plans to align with business forecasts.
  • Implemented and developed operational standards, policies and procedures.
  • Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.

Indusind Bank Ltd
Ratlam, India

Senior Manager
11.2021 - 09.2022

Job overview

  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
  • Assessed employee performance and developed improvement plans.
  • Engaged employees in business processes with positive motivational techniques.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Maintained friendly and professional customer interactions.
  • Resolved various issues impacting sales management and business operations.
  • Implemented service improvements to enhance sales cycle.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Examined customer loan applications for loan approvals and denials.

ICICI Bank Ltd
Indore, India

Manager
05.2020 - 11.2021

Job overview

  • Forecasted trends and recommended improvements based on financial risk analyses.
  • Identified partnership opportunities and established favorable business connections.
  • Examined customer loan applications for loan approvals and denials.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Compiled database of loan applicants' credit histories, financial statements and other financial information.
  • Assessed employee performance and developed improvement plans.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Maintained friendly and professional customer interactions.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Engaged employees in business processes with positive motivational techniques.

Kotak Mahindra Bank ltd
Indore, MP

Manager
05.2015 - 05.2020

Job overview

  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Maintained friendly and professional customer interactions.
  • Maintained branch files for major accounts, investments and employees.
  • Trained employees on proper procedures and strategies to improve productivity.
  • Assessed employee performance and developed improvement plans.
  • Set up and supervised cash shipments.
  • Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
  • Performed monthly compliance checks.
  • Completed daily Bank Secrecy Act reports.
  • Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
  • Engaged employees in business processes with positive motivational techniques.

Axis Bank Ltd
Indore, MP

Assistant Manager
06.2012 - 05.2015

Job overview

  • Prepared annual budgets with controls to prevent overages.
  • Taught employees how to collaborate on daily job tasks and achieve service targets.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Enhanced employee management by developing schedules, tracking time, and administering payroll.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
  • Developed and maintain operational guidelines for staff.
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored employee productivity and optimized procedures to reduce costs.
  • Monitored key performance metrics to identify areas for improvement.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
  • Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
  • Communicated with customers to assess satisfaction with products and services received.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Interacted well with customers to build connections and nurture relationships.

Education

Indira School of Business Studies
Pune

MBA from Finance
08.2010 - 04.2012

University Overview

Truba College of Engineering & Technology
Indore

Bachelor of Engineering from Computer Science
08.2006 - 06.2010

University Overview

Skills

    Product training

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Additional Information

Additional Information

Certifications:-

Completed 250-hour comprehensive Performance-based Leadership Development Programme by Stratecent Consulting Pune, and have acquired the following skills:

  • Negotiation
  • Skills Problem
  • Solving Skills SPIN
  • Selling Strategy

Successfully completed Financial market Beginner’s Module of NCFM.

Successfully completed 7 modules of ICICI Learning Matrix.

  • Banking Introduction
  • General Banking Operations
  • Banking Overview
  • Risk and Returns
  • Financial Statement
  • Time Value of Money
  • Financial Accounting

Timeline

Senior Manager
HDFC BANK LTD
10.2022 - Current
Senior Manager
Indusind Bank Ltd
11.2021 - 09.2022
Manager
ICICI Bank Ltd
05.2020 - 11.2021
Manager
Kotak Mahindra Bank ltd
05.2015 - 05.2020
Assistant Manager
Axis Bank Ltd
06.2012 - 05.2015
Indira School of Business Studies
MBA from Finance
08.2010 - 04.2012
Truba College of Engineering & Technology
Bachelor of Engineering from Computer Science
08.2006 - 06.2010
Gourav Kunj ShahSenior Manager