Seasoned Business Analyst offering 10+ years of Banking industry success. Expert on business and systems requirements, user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making.
Hi, I’m
Gourav Kunj Shah
Senior Manager
Indore
Summary
Overview
11
years of professional experience
6
years of post-secondary education
4
Languages
Work History
HDFC BANK LTDMandsaur, MP
Senior Manager
10.2022 - Current
Job overview
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Recommended and implemented successful strategies to maximize revenue.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Brainstormed and developed sales strategies to achieve short and long term sales revenue objectives.
- Provided strong leadership to enhance team productivity and morale.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Implemented and developed operational standards, policies and procedures.
- Analyzed revenue distribution, bank reconciliations and account analysis documents to execute month-end closing.
Indusind Bank LtdRatlam, India
Senior Manager
11.2021 - 09.2022
Job overview
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Assessed employee performance and developed improvement plans.
- Engaged employees in business processes with positive motivational techniques.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Maintained friendly and professional customer interactions.
- Resolved various issues impacting sales management and business operations.
- Implemented service improvements to enhance sales cycle.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Examined customer loan applications for loan approvals and denials.
ICICI Bank LtdIndore, India
Manager
05.2020 - 11.2021
Job overview
- Forecasted trends and recommended improvements based on financial risk analyses.
- Identified partnership opportunities and established favorable business connections.
- Examined customer loan applications for loan approvals and denials.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Maintained friendly and professional customer interactions.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
Kotak Mahindra Bank ltdIndore, MP
Manager
05.2015 - 05.2020
Job overview
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Maintained branch files for major accounts, investments and employees.
- Trained employees on proper procedures and strategies to improve productivity.
- Assessed employee performance and developed improvement plans.
- Set up and supervised cash shipments.
- Implemented new organizational strategies to strengthen filing systems for billing, receiving and delivery reports to optimize processes.
- Performed monthly compliance checks.
- Completed daily Bank Secrecy Act reports.
- Increased client and supplier satisfaction by solving complex issues with efficient resolutions.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
Axis Bank LtdIndore, MP
Assistant Manager
06.2012 - 05.2015
Job overview
- Prepared annual budgets with controls to prevent overages.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates, and facilitate open communication.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Enhanced employee management by developing schedules, tracking time, and administering payroll.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Developed and maintain operational guidelines for staff.
- Supervised operations team to support operational excellence and excellent customer service.
- Monitored employee productivity and optimized procedures to reduce costs.
- Monitored key performance metrics to identify areas for improvement.
- Developed systems and procedures to improve operational quality and team efficiency.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Communicated with customers to assess satisfaction with products and services received.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Interacted well with customers to build connections and nurture relationships.
Education
Indira School of Business StudiesPune
MBA from Finance
08.2010 - 04.2012
University Overview
Truba College of Engineering & TechnologyIndore
Bachelor of Engineering from Computer Science
08.2006 - 06.2010
University Overview
Skills
Product training
Additional Information
Additional Information
Certifications:-
Completed 250-hour comprehensive Performance-based Leadership Development Programme by Stratecent Consulting Pune, and have acquired the following skills:
- Negotiation
- Skills Problem
- Solving Skills SPIN
- Selling Strategy
Successfully completed Financial market Beginner’s Module of NCFM.
Successfully completed 7 modules of ICICI Learning Matrix.
- Banking Introduction
- General Banking Operations
- Banking Overview
- Risk and Returns
- Financial Statement
- Time Value of Money
- Financial Accounting
Timeline
Senior Manager
HDFC BANK LTD
10.2022 - Current
Senior Manager
Indusind Bank Ltd
11.2021 - 09.2022
Manager
ICICI Bank Ltd
05.2020 - 11.2021
Manager
Kotak Mahindra Bank ltd
05.2015 - 05.2020
Assistant Manager
Axis Bank Ltd
06.2012 - 05.2015
Indira School of Business Studies
MBA from Finance
08.2010 - 04.2012
Truba College of Engineering & Technology
Bachelor of Engineering from Computer Science
08.2006 - 06.2010
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