Gourav. P. Desai

Driven Systems Administrator with 14+ Yrs. of experience in Microsoft Windows Services, Project support , implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.

• Managing IT Infrastructure (Windows, VMware & Cloud Technologies
• Managing large, complex environments with hundreds of servers across multiple datacenters on multiple Location. Responsible for administrative and management tasks to maintain system operations on windows servers for both AWS, AZURE, Physical hardware, VMware, new server builds and maintaining system security and performance and maintaining data integrity. Working Knowledge of Ticketing tools HPSCM, Digital HUB, Service-Now & Digital Hub (Customer tool) Taking care of Change request. Incidents, Service requests and perform activities as per change management process. Logging case with vendor management i.e., HPE Support & VMware whenever required. Working on customer escalation/issues, providing course of action for all Complaints received and drive till closure. Managed and supported several projects, like DUO Implementation, SFTP Migrations, Server upgraded etc. Handling Multiple Migration Projects “File Server, Print Server Migration & Application Migration” Addressing customer issues, been escalated from the support team and provide solution. Contributes to knowledge base for troubleshooting and maintaining the environment. Document the architecture and all procedures; prepare guidelines for other teams working with the platform. technical and to support an application on virtual platform. Provides documentation, processes and technical training to service desk and administrator level team members Managed and created Active Directory accounts, network shares, and printing services. Troubleshooting Window Servers 2003, 2008 /2008 R2, 2012 R2, 2016, OS 2019 Issues. Document the architecture and all procedures; prepare guidelines for other teams working with the platform. technical and to support an application on virtual platform. Administrating VMware AirWatch to provide Email support on Mobile devices. Support for Exchange 2013, regarding user Accounts configuration/deletion, MAILBOX migration and Outlook issues.

AWS Certified Solutions Architect - Associate