Gourav. P. Desai
Infrastructure Support Specialist
Pune
Summary
Driven Systems Administrator with 14+ Yrs. of experience in Microsoft Windows Services, Project support , implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration.
Overview
14
14
years of professional experience
3
3
Certifications
Work History
Principal Infrastructure Engineer
Harman Connected Services
09.2019 - Current
- Here, working as a Windows Server Administrator, responsible for managing the infrastructure, and provide timely support
- Working on multiple technologies like, AWS, AZURE, Physical Server hardware, VMware and maintaining system security and performance and maintaining data integrity
- Handling SFTP Migration and supporting all related issues
- Successfully completed several Migration projects
- SOP Creation, processes adherence and providing technical to team
- Perform feasibility studies for different upgrade projects, conversions, and improvements.
Consultant
Infosys Ltd
05.2019 - 08.2019
- Worked for Client from “Banking & Finance”
- Administering Windows server
- Working on VMware task and providing technical support to business users
- Involve in Commvault Transition, and other ESV task.
Senior System Administrator
Wipro Ltd
06.2014 - 04.2019
- Worked for multiple customers from different business
- Handling Multiple Migration Projects “File Server, Print Server Migration & Application Migration”
- Document the architecture and all procedures; prepare guidelines for other teams working with the platform
- Technical and to support an application on virtual platform
- Schedules and perform VMware installations, patching and upgrades and maintains them in accordance with established clients SLA and procedures
- Troubleshoots problems, responds to Level2 escalations, actively perform investigation and implement the fix within SLA Worked on Remote Administration by using VMware server
- Ensuring that service delivery takes place based on the Service level agreements
- Third party vendor coordination for remote location support (HPE & VMware)
- Ensure all the customer complaints/issues are identified, to prepare Action plan for all Complaints/Problem until closure.
Assistant Manager Technical Support
Sai Info System Ltd
04.2013 - 11.2013
- Company supposed to know as leading System Integrators of India founded in 1992, after that SIS has spread its wings to Hardware Manufacturing, Software Development, System Integration and Telecom Services
- But in Oct 2013 some fraud cases came up and Company just disappears from the market, without any prior intimation, at present the company does not exist
- Job Responsibilities:
- Handling a Team of IT Professional, deploy them daily task, schedule and review the performance for IPTV Installation
- Timely redresser of customer complaints
- Providing timely analysis to improve the performance and Provide Windows Support & Technical Assistance
- Coordinating with different lines of services with SLA
- Familiar with CRM tool, using the tools for generating reports and analyzes the reports for customer base, customer feedback and for revenue management
- Mentor support partners on technical support issues, process issues, delivery and problem-solving processes
- Monitor and responds to critical questions on technical aliases.
Sr. Engineer NOC
Aksh Optifibre Ltd, Optical Networks
03.2008 - 07.2013
- Strong Understanding of IPTV Technology, Gigabit Passive, (GPON), LAN, WAN and Fiber Optic
- Job Responsibilities:
- Configuring, troubleshooting, maintenance of Domain Controllers using windows 2003 and 2012 server
- Configured Server Core; configured networking; security and system settings on Server Core
- Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS7 on Server Core
- Monitoring NMS, OSS and load balancing of Cluster Configuring Clustering for High Availability of resource
- Monitoring the alarms on Servers and troubleshooting them, or Open ticket for the issue and deploy to concern team or vendor
- Maintain Fiber Link connectivity between NOC and ISP, and Coordinate if required.
Education
P.G Diploma from - Information Technology
B.E - Electronics & Telecommunication
GEC Gwalior M.P. G.T.U
Microsoft Certified: Azure Solutions Architect Expert Microsoft Certified: Azure Security Engineer Associate AWS Certified Solutions Architect - Associate VMware Certified Professional 6.5 DCV ITIL V3 Certified (Foundation) Microsoft Certified Solutions Associate: Windows server - undefined
R2 (E782-5468) - undefined
Skills
TECHNICALSKILLS: -Skills/TechnologiesWindows Server 2k3,2k8,2k12,2019, AWS, Azure, DNS, DHCP, Active Directory, VMware, Exchange 2013, IPTV Technology, ITIL Process awareness, & AirWatch
Training and mentoring
Compliance understanding
Team Building
Cloud services
Technical Analysis
Additional Information
- Managing IT Infrastructure (Windows, VMware & Cloud Technologies
- Managing large, complex environments with hundreds of servers across multiple datacenters on multiple Location. Responsible for administrative and management tasks to maintain system operations on windows servers for both AWS, AZURE, Physical hardware, VMware, new server builds and maintaining system security and performance and maintaining data integrity. Working Knowledge of Ticketing tools HPSCM, Digital HUB, Service-Now & Digital Hub (Customer tool) Taking care of Change request. Incidents, Service requests and perform activities as per change management process. Logging case with vendor management i.e., HPE Support & VMware whenever required. Working on customer escalation/issues, providing course of action for all Complaints received and drive till closure. Managed and supported several projects, like DUO Implementation, SFTP Migrations, Server upgraded etc. Handling Multiple Migration Projects “File Server, Print Server Migration & Application Migration” Addressing customer issues, been escalated from the support team and provide solution. Contributes to knowledge base for troubleshooting and maintaining the environment. Document the architecture and all procedures; prepare guidelines for other teams working with the platform. technical and to support an application on virtual platform. Provides documentation, processes and technical training to service desk and administrator level team members Managed and created Active Directory accounts, network shares, and printing services. Troubleshooting Window Servers 2003, 2008 /2008 R2, 2012 R2, 2016, OS 2019 Issues. Document the architecture and all procedures; prepare guidelines for other teams working with the platform. technical and to support an application on virtual platform. Administrating VMware AirWatch to provide Email support on Mobile devices. Support for Exchange 2013, regarding user Accounts configuration/deletion, MAILBOX migration and Outlook issues.
Certification
AWS Certified Solutions Architect - Associate
Timeline
Principal Infrastructure Engineer
Harman Connected Services
09.2019 - Current
Consultant
Infosys Ltd
05.2019 - 08.2019
Senior System Administrator
Wipro Ltd
06.2014 - 04.2019
Assistant Manager Technical Support
Sai Info System Ltd
04.2013 - 11.2013
Sr. Engineer NOC
Aksh Optifibre Ltd, Optical Networks
03.2008 - 07.2013
P.G Diploma from - Information Technology
B.E - Electronics & Telecommunication
GEC Gwalior M.P. G.T.U