Gouri Kohale
Nagpur
Summary
Results-driven Windows Administrator with extensive experience at Iris Business Pvt. Ltd. Skilled in managing complex server environments and executing SQL queries for data management. Proven ability to enhance system performance and streamline ITIL processes. Adept at troubleshooting and providing exceptional end-user support, ensuring operational excellence.
Overview
5
5
years of professional experience
Work History
Windows Administrator
Iris Business Pvt. Ltd., Mumbai (RBI DRDC Project – Nagpur)
Nagpur
10.2024 - Current
- Managed and supported RBI website portal
- Provided troubleshooting and end-user support for Windows issues
- Configured and maintained DNS, DHCP, and IPAM services
- Monitored system performance and handled patching & backup
- Maintained system documentation and processes
SQL Responsibilities:
- Worked on SQL Server for day-to-day data operations and support
- Executed Create, Insert, Update, Delete queries for data management
- Wrote Join queries to retrieve and analyze data from multiple tables
- Assisted in data validation, issue troubleshooting, and basic reporting
Infra Managed Service Associate
Accenture Solutions Pvt. Ltd.
Nagpur
06.2021 - 01.2024
- Managed 4000+ servers in VMware environment
- Worked on Windows Servers (2008–2019)
- Performed server upgrades and configurations
- Conducted vulnerability assessments and patching
- Created virtual machines using vCenter templates
- Handled ITIL tickets (Incident, Problem, Service Requests)
- Participated in CAB and pre-CAB calls
- Troubleshot server downtime and daily issues
Education
Bachelor of Engineering - Computer Science
Rajiv Gandhi College of Engineering And Research,
NagpurSkills
- Windows Server Administration (2008, 2012, 2016, 2019)
- Active Directory (AD), DNS, DHCP
- VMware (vCenter, ESXi)
- Microsoft Office Suite
- ITIL Process (Incident, Problem, Change Management)
- SQL – Create, Insert, Update, Delete, Join
Timeline
Windows Administrator
Iris Business Pvt. Ltd., Mumbai (RBI DRDC Project – Nagpur)
10.2024 - Current
Infra Managed Service Associate
Accenture Solutions Pvt. Ltd.
06.2021 - 01.2024
Bachelor of Engineering - Computer Science
Rajiv Gandhi College of Engineering And Research,