Gouri Kulkarni

Salesforce Experience:

• Administration: User Management, profiles, roles, permission sets, sharing rules, org-wide defaults.
• Configuration: Objects, fields, page layouts, record types, validation rules, workflows, and approval process.
• Automation: Flow Builder, validation rules.
• Reports and Dashboards: Custom reports, matrix reports, joined reports, and dynamic dashboards.
• Data Management: Data Loader, Data Import Wizard, Data Quality.
• Release Management: Sandbox management, change sets, and deployment best practices.
• Project Support: UAT, requirement gathering, documentation, and end-user training.

Veeva CRM Experience:

• Administered Veeva CRM org with over 1,200 users, ensuring secure, role-based access, and efficient territory management.
• Veeva CRM Platform: Configuration of Accounts, Contacts, Call Reports, Call Scheduling, and Multichannel Cycle Plans.
• Modules: Veeva CLM, Approved Email, Engage Meeting, MyInsights Dashboards, events management, product management, and account management.
• Integrations: Veeva Vault (PromoMats), CDM System.
• Data and Security: Territory Alignment, data migration, user roles.
• Pharma/Life Sciences Knowledge: HCP Engagement, Field Force Enablement, Pharma Regulations (GxP, compliance).

Other Experience:

• Overall 7.6+ years of experience in Healthcare, Life science and Biopharm industry.
• Working as a Business Analyst, mainly focusing on application enhancement and maintenance of the Zaidyn System, which primarily maintains roster data and acts as the upstream system for Veeva CRM.
• Extensive experience as an analyst involving analysis, design, and implementation of project requirements through requirement gathering and functional specifications, preparation of use cases, and data modeling.
• Possesses strong interpersonal skills, the ability to directly interact with customers, strong communication skills, and presentation skills, while handling a team in an onshore-offshore model.
• Highly motivated, with the ability to work independently or as an integral part of the team, and committed to the highest levels of professional and personal excellence.
• Being a Business Analyst, able to convert business needs into technical solutions, and deliver the requirements on time.
• Expertise in ITIL processes, having working experience in Service Portfolio Management, Incident Management, Change Management, Problem Management, and Release Management.
• SaFe Certified and following SaFe Agile principles in managing the system.

• Working as an Application Analyst on application enhancement and maintenance of Discoverant/SIMCA/Pipeline Pilot applications (Mainly involves working on Clinical data) used in the Life Science and HealthCare Industry.
• Discoverant Application being connected to various data sources such as MES, LIMS we use Informatica ETL tool to Migrate the data from source database to target database.
• Expertise in ITIL process having working experience on Service Portfolio Management, Incident Management and Change Management, Problem Management and Release Management.
• Have experience working with Oracle database thereby creating procedures, views etc. for the data update and to fetch the data from various real time manufacturing Data sources.
• Expertise in RFC process with detailed knowledge on change delivery documents like IQP,IQR and FITs. (Documentum Tool Used: CARA).
• Having worked with Pharma/LS clients on GxP (GMP, GDP) environments, have developed expertise in IT change management, IT Qualification and Validation processes, 21 CFR Part 11.
• Experience on fixing up the bugs and troubleshooting the issue related to application such as data unavailability, Unable to reach the Application server, fixing up the issues related to duplicate data.
• To get the reports for Incident and Service request have experience on Tableau and Power BI to display the monthly reports.
• Have brief knowledge about AWS and Microsoft Azure services.