GOURI NATH S
Sales Associate
Alappuzha,KL
Summary
Experienced with building rapport and engaging customers over phone. Utilizes excellent communication skills to address customer needs efficiently. Track record of maintaining high levels of customer satisfaction through effective problem resolution.
Overview
2023
2023
years of professional experience
3
3
Languages
Work History
Telecaller
COSMEDIKS SKIN AND HAIR TRANSPLANTATION CLINIC
2024 - 2025
- Conducted follow-up calls for upselling opportunities, leading to increased revenue generation from existing customers.
- Reduced customer complaints by providing clear explanations on products, services, and policies.
- Maintained detailed records of client interactions, updating customer information accurately in the database.
- Improved customer satisfaction by addressing inquiries and resolving issues promptly.
Sales Executive
PRINCE TVS, MANNARKKAD
01.2023 - 2024
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
HR Manager
CHOICE GROUP OF COMPANIES
01.2021 - 01.2023
- Guided leaders and employees on company policies, programs, benefits and salary administration.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
Cashier
Marthabak Family Restaurant
2021 - 2022
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Computer Application
MG University
Kottangal 04.2001 -
Plus Two - Commerce
State Board
01.2015
SSLC -
State Board
01.2013
Skills
Customer service
Lead management
Goal oriented
Objection handling
Customer engagement
Sales proficiency
Interests
Travelling, Music, Modelling
Timeline
Sales Executive
PRINCE TVS, MANNARKKAD
01.2023 - 2024
HR Manager
CHOICE GROUP OF COMPANIES
01.2021 - 01.2023
Computer Application
MG University
04.2001 -
Telecaller
COSMEDIKS SKIN AND HAIR TRANSPLANTATION CLINIC
2024 - 2025
Cashier
Marthabak Family Restaurant
2021 - 2022
Plus Two - Commerce
State Board
SSLC -
State Board
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