Timeline
Work History
Overview
Education
Skills
Summary
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Gourick Bhowmick

UX/UI Designer
Navi Mumbai
Gourick Bhowmick

Timeline

Junior UI/UX Designer

UtilizeCore
11.2019 - Current

Amity University Mumbai

Master of Arts from Media Journalism And Mass Communication
2019.08 - 2021.06 (1 education.year_Label & 10 education.months_Label)

Mumbai University

B.COM from Commerce
2013.08 - 2016.10 (3 education.years_Label & 2 education.months_Label)

Customer Service Representative

ServiceChannel
2011.11 - 2017.11 (6 education.years_Label)

Work History

UtilizeCore
Navi Mumbai, MH

Junior UI/UX Designer
11.2019 - Current

Job overview

  • Communicated with product managers and UX designers to translate project requirements and business objectives into polished user interfaces.
  • Improved and expanded project platforms using JavaScript to develop rich User Interfaces.
  • Conducted live user testing of components and functionality to evaluate effectiveness of designs and enhancements.
  • Worked closely with UX and product teams to define visual and functional requirements.
  • Verified program logic using testing and debugging best practices.
  • Developed application UIs via emerging front-end technologies.
  • Collaborated with teammates to deliver valuable features meeting business and customer needs.
  • Maximized system performance, enhancing end-user experience by applying iterative back end development updates.
  • Monitored emerging UX design trends and practices for useful techniques and cutting-edge developments suitable for integration into future projects.
  • Applied both qualitative and quantitative analysis techniques to continuously improve end-user experiences.
  • Identified, documented and reported on technical factors impacting interface performance.
  • Researched and proposed new solutions to make website more user-friendly.

ServiceChannel
Navi Mumbai, MH

Customer Service Representative
2011.11 - 2017.11 (6 education.years_Label)

Job overview

  • Resolved concerns with products or services to help with retention and drive sales.
  • Responded to customer comments and questions via LiveChat during shifts.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Addressed customer account discrepancies and concerns.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Responded to customer calls and emails to answer questions about products and services.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Overview

9
years of professional experience
5
years of post-secondary education

Education

Amity University Mumbai
Maharashtra

Master of Arts from Media Journalism And Mass Communication
2019.08 - 2021.06 (1 education.year_Label & 10 education.months_Label)

Mumbai University
Maharashtra

B.COM from Commerce
2013.08 - 2016.10 (3 education.years_Label & 2 education.months_Label)

Skills

  • Figma (Design Software)
  • MS Office
  • Excellent Communication
  • Critical Thinking
  • Dependable and Responsible
  • Teamwork and Collaboration
  • HTML and XML
  • User Experience Design (UX)
  • Documentation Management
  • CSS
  • Full-Stack Web Development (In Progress)

Summary

  • Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level UX/UI position. Ready to help team achieve company goals.
  • Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
  • UI Developer with 2+ years of experience creating streamlined and intuitive controls through programming and design. Talented at planning and creating graphics for websites and SaaS interfaces using Figma, HTML and CSS. Consistently employed understanding of user psychology throughout design process.
  • Accomplished designer with outstanding interface performance analysis, project modeling and mapping skills. Analyzed, documented and reported challenges affecting interface output. Critical thinker with great analytical background.

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Gourick BhowmickUX/UI Designer