Gouri Nanda Girishkumar
Haymarket
Summary
Goal-oriented and customer-focused professional with a proven track record of excellence in customer service and marketing. Adept at navigating various communication channels, including phone, email, and live chat, with a commitment to delivering accurate and courteous service. An adaptable team player who thrives in dynamic and fast-paced environments. My goal is to implement acquired skills and experience to contribute to a customer-centric organization and drive ongoing success to deliver exceptional service.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Mekattil Trading Company
03.2022 - 05.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Handled incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support. Consistently met monthly performance targets for sales and customer satisfaction.
- Collaborated with cross-functional teams to address customer concerns and ensured timely resolution with updating and maintaining customer accounts and records with accuracy.
Marketing and Public Relations Specialist
The Uncut Team
08.2021 - 01.2023
- Developed and executed content marketing strategies that leveraged social media to drive traffic, engagement, and conversions.
- Marketed high-quality, engaging content for social media, email marketing, and the company's website.
- Accurately assessed and assisted with engagement queries and generated unparallel reach for Instagram posts and uploaded content.
- Successfully collaborated with design and content team for best reach and results.
Education
Bachelor of Science - Data Science And Economics
The University of Sydney
Sydney, NSWSkills
- Conflict resolution
- Strategic thinking
- Time management
- Adaptability
- Attention to detail
- MS Office
- Written and verbal communication
- Computer literacy
References
References available upon request.
Timeline
Customer Service Representative
Mekattil Trading Company
03.2022 - 05.2023
Marketing and Public Relations Specialist
The Uncut Team
08.2021 - 01.2023
Bachelor of Science - Data Science And Economics
The University of Sydney
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