Gourish Bakhshi
National Head - Learning & Development
New Delhi
Summary
Instrumental L&D Professional bringing 20+ years of experience achieving ambitious goals in challenging industry environment. Diligent, forward-thinking and adaptable to dynamic company, customer, and project needs. Successful at motivating teams to meet demanding timelines.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
3
3
Languages
Work History
National Head - Learning & Development
GP Consultants
09.2020 - Current
- Organized promotional events and interacted with community to increase sales volume.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Strengthened team collaboration by fostering positive work environment and promoting open communication.
- Spearheaded corporate social responsibility initiatives that positively impacted community while enhancing company reputation.
- Reduced operational costs by identifying areas of inefficiency and implementing cost-saving measures.
- Championed process improvements that led to increased efficiency in project delivery timelines without compromising quality standards.
- Implemented robust risk management policies to minimize potential threats to the organization''s stability and success.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Established strong relationships with key industry stakeholders to foster collaboration, partnerships, and joint ventures.
Project Consultant (Training & Interpretation)
Globibo
2 2021 - Current
- Spearheaded and executed Translation & Interpretation projects, both Virtual & Physical
- Established ISO standard talent pipelines, ensuring top-notch Interpretation services
- Pioneered Account Management for Language Courses, securing key partnerships with large relocation companies
- Revamped Language Teachers recruitment strategy for improved quality and efficiency
- Streamlined Language Courses for Large Corporate & Government Clients, resulting in increased satisfaction and engagement.
- Developed 71 effective project tactics in 2023 worth over $50 Million.
- Analyzed financial reporting systems and project schedules to proactively address potential problems.
Learning and Development Manager
Fareportal
08.2015 - 08.2020
- Engineered and delivered experiential learning programs for diverse LOB's, driving performance improvements
- Orchestrated a 5% YoY increase in Contact center conversion ratio, contributing to a net revenue surge of ~$5 million
- Implemented LEAN coaching strategies and process enhancements, optimizing efficiency
- Pioneered the development of an in-house LMS, elevating training accessibility for 4000+ employees
- Successfully led ISO 9001:28000 certification, ensuring organizational compliance and quality standards.
Assistant Manager
John Keells BPO Solutions
08.2012 - 02.2015
Assistant Manager Training
Appco Group
07.2011 - 07.2012
Lead (Operations)
IBM Global Process Services
09.2009 - 11.2010
Training Executive
Priserve e Solutions
09.2005 - 09.2009
Education
Bachelor of Arts - Hindi Literature
Hindi Sahitya Sammelan - Allahbad
Allahbad, India 04.2002 - 2005.04
Bachelor of Science - Business Administration
Bachelors of Science
University Of The People 02.2022 - Current
Skills
Project Management (PMP)
Problem-solving abilities
Leadership skills
Conflict Resolution
Design Thinking
Customer Centricity (TELUS Canada)
Neuro Linguistic Programming (UDEMY)
LEAN (QAI)
Project Management (PMP)
Job Title
Training Executive
Timeline
Bachelor of Science - Business Administration
Bachelors of Science
02.2022 - Current
National Head - Learning & Development
GP Consultants
09.2020 - Current
Learning and Development Manager
Fareportal
08.2015 - 08.2020
Assistant Manager
John Keells BPO Solutions
08.2012 - 02.2015
Assistant Manager Training
Appco Group
07.2011 - 07.2012
Lead (Operations)
IBM Global Process Services
09.2009 - 11.2010
Training Executive
Priserve e Solutions
09.2005 - 09.2009
Bachelor of Arts - Hindi Literature
Hindi Sahitya Sammelan - Allahbad
04.2002 - 2005.04
Project Consultant (Training & Interpretation)
Globibo
2 2021 - Current
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