Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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GOUS SHAIKH

GOUS SHAIKH

Mumbai

Summary

Dynamic customer service leader with extensive experience at NIKE, excelling in training development and complaint resolution. Proven track record in enhancing customer satisfaction through effective engagement strategies and cross-functional leadership. Skilled in managing diverse teams across time zones, ensuring seamless support and exceptional service delivery.

Overview

6
6
years of professional experience

Work History

Customer Service Lead

NIKE
MUMBAI
06.2023 - Current
  • Trained new team members on product knowledge and customer interaction techniques.
  • Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
  • Facilitated team meetings to discuss strategies for enhancing customer experience.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Led on- and off-site customer support teams across multiple time zones.

Sales Associate

ZARA
MUMBAI
12.2019 - 06.2023
  • Assisted customers in selecting merchandise and provided product information.
  • Managed inventory levels to ensure accurate stock availability and prevent shortages.
  • Utilized inventory management software to track stock movements and maintain records.
  • Monitored production schedules to ensure timely completion of machining tasks.
  • Adjusted machine settings based on specifications to maintain quality standards.

Education

Bachelor of Management Studies - Marketing Management

HOLY CROSS HIGH SCHOOL
MUMBAI INDIA
03-2022

Skills

  • Training development
  • Customer relationship management
  • Complaint resolution
  • Cross-functional leadership
  • Time zone coordination
  • Customer engagement strategies

  • In-store support

Accomplishments

Got MVP and was certified in the Nike running category.

Languages

Hindi
First Language
English
Beginner
A1

Timeline

Customer Service Lead

NIKE
06.2023 - Current

Sales Associate

ZARA
12.2019 - 06.2023

Bachelor of Management Studies - Marketing Management

HOLY CROSS HIGH SCHOOL

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GOUS SHAIKH