GOUS SHAIKH
Mumbai
Summary
Dynamic customer service leader with extensive experience at NIKE, excelling in training development and complaint resolution. Proven track record in enhancing customer satisfaction through effective engagement strategies and cross-functional leadership. Skilled in managing diverse teams across time zones, ensuring seamless support and exceptional service delivery.
Overview
6
6
years of professional experience
Work History
Customer Service Lead
NIKE
MUMBAI
06.2023 - Current
- Trained new team members on product knowledge and customer interaction techniques.
- Resolved customer inquiries and complaints promptly to enhance satisfaction levels.
- Facilitated team meetings to discuss strategies for enhancing customer experience.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Led on- and off-site customer support teams across multiple time zones.
Sales Associate
ZARA
MUMBAI
12.2019 - 06.2023
- Assisted customers in selecting merchandise and provided product information.
- Managed inventory levels to ensure accurate stock availability and prevent shortages.
- Utilized inventory management software to track stock movements and maintain records.
- Monitored production schedules to ensure timely completion of machining tasks.
- Adjusted machine settings based on specifications to maintain quality standards.
Education
Bachelor of Management Studies - Marketing Management
HOLY CROSS HIGH SCHOOL
MUMBAI INDIA 03-2022
Skills
- Training development
- Customer relationship management
- Complaint resolution
- Cross-functional leadership
- Time zone coordination
- Customer engagement strategies
- In-store support
Accomplishments
Got MVP and was certified in the Nike running category.
Languages
Hindi
First Language
English
Beginner
A1
Timeline
Customer Service Lead
NIKE
06.2023 - Current
Sales Associate
ZARA
12.2019 - 06.2023
Bachelor of Management Studies - Marketing Management
HOLY CROSS HIGH SCHOOL
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