GOUSAL AJAM
HOSPITILITY MANAGEMENT
Birbhum
Summary
To have a successful career in the hospitality industry; with optimum use of my skills, knowledge and experience towards the growth of the organization; also, towards my own overall development.
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Professional managerial candidate with deep understanding of operational excellence and team leadership. Proven ability to drive growth and enhance productivity through strategic planning and effective resource management. Emphasizes collaboration and adaptability to meet organizational goals, showcasing excellent problem-solving and decision-making abilities. Customer-oriented General Manager with 17 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
17
17
years of professional experience
4
4
Languages
Work History
General Manager
BOSCH Spree Hotels & Real Estate
Bangalore
12.2025 - Current
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed budget implementations, employee evaluations, and contract details.
Integrated Facility Manager
Quess Global Bangalore
Bangalore
12.2024 - 08.2025
- Ensuring the Department operation goes smoothly- F&B , HK, FO
- Creating and managing contracts with vendors and supervising and hiring Staff
- Ensuring compliance with building codes and safety regulations
- Conduct staff meetings in the department
- Managing inventories, f&b sales- banquet, Restaurant, online promotion
- Planning for emergencies, business continuity, and improvements
- Conducting and documenting facility and equipment inspections
- Coordinating all installations (telecommunications, heat, electricity etc.) FASSI, FIRE SEAFFY
- Take care Training , motivate to the staff
Food And Beverage Manager
Icon Group of Hotels; Bangalore
Bangalore
10.2021 - 12.2024
- Focusing mainly on (Guest Satisfaction Tracking System) and working towards higher guest satisfaction and maintaining the bar at the highest level by 100% guest interaction. Maintaining the integrity, reliability and consistency of the guest experience attributed to the brand using standards for both the facilities and services being provided.
- Sales Promotion for banquet, room service, coffee shop
- Check the departmental logbook maintained by the supervisors.
- Plan departmental cost control and ensure effective inventory controls.
- Banquet booking follow-up, payment
Asst Food and Beverage Manager
Spree At Century Winterson Resort- Pre-Opening; Bangalore- INDIA
Bangalore
12.2020 - 10.2021
- Plan training programmers and training supervisory and other staff in the department
- Attend the general manager’s meeting. Corporate meeting
- Tracking maintenance job order
- Conduct staff meetings in the department.
- Take performance reports of all the staff with assistance
- Organize pest control schedules for the entire hotel in coordination with various departments.
- Promoting and marketing the business, Meeting and greeting guests, Dealing with guest complaints and comments
- Ensuring events and conferences run smoothly
- Ambassador of the company at trade shows and conventions to promote the company and build sales.
- Responsible for bookings, confirmations, generating proposals and contracts. Interfaces with other departments to ensure proper set up for successful coordination of bookings.
Asst Food and Beverage Manager
Royal Lotus View Resort- Pre-Opening; Bangalore INDIA
Bangalore
03.2019 - 12.2020
- Assisted in menu development, incorporating seasonal ingredients and trending flavors to appeal to a diverse clientele.
- Conducted regular performance evaluations for staff members, identifying areas of improvement and creating action plans accordingly.
- Enhanced customer satisfaction by efficiently managing food and beverage operations and providing exceptional service.
- Optimized restaurant layout by monitoring traffic flow patterns during high-volume periods, making adjustments as needed.
- Partnered with marketing teams to create promotional materials that highlighted new menu items or limited-time offers designed to attract guests'' attention.
Asst Restaurant Manager
Icon Group of Hotel – Pre-Opening; Bangalore - INDIA
Bangalore
03.2017 - 03.2019
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Sr-Team Leader
Royal Orchid Group of Hotel; Bangalore - INDIA
Bangalore
06.2016 - 03.2017
- Conducted team member meetings and updated members on best practices and continuing expectations.
Team Leader
Windflower Resort & Spa; Bangalore INDIA
Bangalore
10.2015 - 06.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
GSA
Bait Jeddi (Pre-Opening); Dammam - Saudi-Arab
06.2014 - 10.2015
Room Service Order Taker
Oakwood Premier Prestige; Bangalore - INDIA
10.2013 - 05.2014
Sr GSA & Bar Man
Royal Orchid Group of Hotel; Bangalore - INDIA
05.2011 - 10.2013
Guest Service Associate
Hotel Hill View International (Lonavala) INDIA
04.2010 - 04.2011
Industrial Training
Starling Lake View Resort (Kodaikanal) Tamil Nadu - INDIA
05.2009 - 11.2009
- The first and most amazing exposure to hospitality. Had to work in all the departments and got to learn basic operating procedures- Housekeeping, Front office, F&B Service and Production
Education
Bachelor of hotel management - Hospitality Management
Mountain Institute of Hotel Management
Delhi01-2012
Higher Secondary Certificate - undefined
Board
West Bengal01-2009
Secondary School Certificate - undefined
Board
West Bengal01-2006
Skills
experienced in performing duties in busy resorts/hotels
Good knowledge hotel and facility
Good knowledge of safety and sanitation standards
Excellent customer service skills
Time Management
Ability to work individually and as a team
Great Communication Skills
Relationship Management
Team Management
MS-Office (Word, Excel, PowerPoint)
Operations management
Customer relationship management
Team leadership
Project management
Staff supervision
Team building
Customer retention
Business development
Quality management
Expense control
Workflow planning
Staff motivation
Client relations
Time management
Training and development
Relationship building
Account management
Staff training and development
P&L management
Sales expertise
Inventory control
Timeline
General Manager
BOSCH Spree Hotels & Real Estate
12.2025 - Current
Integrated Facility Manager
Quess Global Bangalore
12.2024 - 08.2025
Food And Beverage Manager
Icon Group of Hotels; Bangalore
10.2021 - 12.2024
Asst Food and Beverage Manager
Spree At Century Winterson Resort- Pre-Opening; Bangalore- INDIA
12.2020 - 10.2021
Asst Food and Beverage Manager
Royal Lotus View Resort- Pre-Opening; Bangalore INDIA
03.2019 - 12.2020
Asst Restaurant Manager
Icon Group of Hotel – Pre-Opening; Bangalore - INDIA
03.2017 - 03.2019
Sr-Team Leader
Royal Orchid Group of Hotel; Bangalore - INDIA
06.2016 - 03.2017
Team Leader
Windflower Resort & Spa; Bangalore INDIA
10.2015 - 06.2016
GSA
Bait Jeddi (Pre-Opening); Dammam - Saudi-Arab
06.2014 - 10.2015
Room Service Order Taker
Oakwood Premier Prestige; Bangalore - INDIA
10.2013 - 05.2014
Sr GSA & Bar Man
Royal Orchid Group of Hotel; Bangalore - INDIA
05.2011 - 10.2013
Guest Service Associate
Hotel Hill View International (Lonavala) INDIA
04.2010 - 04.2011
Industrial Training
Starling Lake View Resort (Kodaikanal) Tamil Nadu - INDIA
05.2009 - 11.2009
Higher Secondary Certificate - undefined
Board
Secondary School Certificate - undefined
Board
Bachelor of hotel management - Hospitality Management
Mountain Institute of Hotel Management
AWARDS
Royal orchid resort recognized me as a best Employee of the resort, Icon Group of Hotel resort recognized me as the best HOD in the hotel
SOFTWARE SKILL
IDS, WINHMS, LUCID, DJUBO
PERSONAL DOSSIER
- Date of Birth: 13th April 1991
- Address: Village - Amba, District - Birbhum, West Bengal - 731202 (India)