Gouse Basha Shaik
Mangalagiri
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Sr. Health and Safety Officer
AGCCIC
Dubai
07.2016 - 09.2020
- Conducted safety inspections of work areas to identify and eliminate potential hazards.
- Developed and implemented health and safety policies, procedures, and programs to ensure compliance with applicable regulations.
Health and Safety Officer
Al Basti & Mukhta LLC
Dubai
10.2012 - 06.2016
- Monitored the implementation of health and safety standards in the workplace.
- Educated staff on fire prevention and protection strategies and emergency evacuation plans.
- Assessed risk management practices against established standards.
Process Associate
Phycare Services
Vijayawada
07.2011 - 07.2012
- Performed data entry tasks to update customer records and maintain accuracy of information.
- Provided technical support to internal stakeholders on various system issues related to processes.
- Coordinated workflow between departments by providing timely updates on project statuses.
Customer Care Associate
Reliance
Vijayawada
08.2010 - 06.2011
- Assisted customers with product inquiries and complaints.
- Resolved customer issues in a timely manner.
- Performed troubleshooting to diagnose and resolve technical problems.
- Recorded detailed notes of all customer interactions in CRM system.
- Handled escalated customer concerns in a professional manner.
- Participated in team meetings to discuss best practices for handling calls.
Customer Service Associate
Firstsource
Vijayawada
11.2009 - 07.2010
- Greeted customers and identified their needs.
- Provided information about products and services available to customers.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
Trainee Health Care Executive
Eisai Pharmaceuticals India Private Limited
Vizag
06.2008 - 10.2009
- Developed and implemented detailed plans for introducing new products to physicians and other healthcare providers.
- Organized sales presentations, seminars, and workshops for medical professionals in order to promote product awareness.
- Conducted market research to identify target markets and develop strategies for increasing sales volume.
- Performed regular visits to doctors' offices and hospitals to discuss products with health care professionals.
Operations Executive
IBM
Vishakhapatnam
10.2007 - 05.2008
- Provided technical support and troubleshooting assistance during periods of system outages or downtime.
- Provided customer service by responding to phone, email, and in-person inquiries in a timely manner.
- Developed and maintained relationships with customers to ensure their satisfaction.
Education
Bachelor of Science - Microbiology, Botany, Chemistry
Andhra Loyola College
Vijayawada05-2007
Skills
- Adherence to high customer service standards
- Skilled multi-tasker
- Conflict management
- Training and coaching
- Focused on customer satisfaction
- Customer relationship management (CRM)
Certification
- NEBOSH Certified
Languages
Telugu
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Malayalam
Intermediate (B1)
B1
Accomplishments
- Got many appraisals, salary increments and promotions during my 8 years of tenure in UAE.
Timeline
Sr. Health and Safety Officer
AGCCIC
07.2016 - 09.2020
Health and Safety Officer
Al Basti & Mukhta LLC
10.2012 - 06.2016
Process Associate
Phycare Services
07.2011 - 07.2012
Customer Care Associate
Reliance
08.2010 - 06.2011
Customer Service Associate
Firstsource
11.2009 - 07.2010
Trainee Health Care Executive
Eisai Pharmaceuticals India Private Limited
06.2008 - 10.2009
Operations Executive
IBM
10.2007 - 05.2008
Bachelor of Science - Microbiology, Botany, Chemistry
Andhra Loyola College
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