Gousiya Anjum O
Ambur
Summary
Results-driven professional with a postgraduate degree in Mathematics, strong analytical abilities, and excellent communication skills. Experienced as a Telecaller Executive, handling high-volume customer interactions, resolving queries efficiently, and maintaining service quality standards. Skilled in active listening, problem-solving, and adapting to fast-paced environments. Seeking an opportunity in a corporate BPO setting to contribute to customer satisfaction and organizational growth.
Overview
3
3
years of professional experience
4044
4044
years of post-secondary education
Work History
Telecaller executive
Squadstack
Bangalore
02.2025 - 11.2025
- Telecaller Executive with 8 months of experience in outbound customer engagement, skilled in lead generation and sales conversion. Proficient in CRM tools.
Key Responsibilities:
- Made outbound calls and handled inbound inquiries
- Followed up on leads and updated CRM
- Achieved call targets and contributed to sales
- Explained products and resolved issues
- Maintained professionalism and collected feedback
Mathematics Teacher
Govt high school
Machampatu
08.2022 - 12.2022
- Teach algebra, geometry, and advanced mathematics courses.
- Develop and implement creative lesson plans integrating real-world applications to enhance student understanding and engagement.
- Monitor student progress, assess learning outcomes, and provide constructive feedback to students and parents.
- Collaborate with colleagues to align curriculum standards and participate in professional development activities.
Education
Bachelor of Education (B.Ed.) -
Madras University
ChennaiMaster of Science - Mathematics
Madras University
ChennaiSkills
- In-depth understanding of advanced mathematical theories and principles
- Excellent communication and interpersonal abilities
- Strong ability to develop innovative lesson plans
- Excellent communication skills, both verbal and written
- Comprehensive understanding of Linear algebra, real analysis, PDE, IE
- Efficient in educational technology tools such as interactive whiteboards and learning management systems
- Customer engagement
- Lesson planning
- Problem solving
- Time management
- Customer relations
- Effective communication
Personal Information
- Date of Birth: 05/15/90
- Gender: Female
- Marital Status: Married
Languages
Urdu
First Language
English
Intermediate
B1
Tamil
Upper Intermediate
B2
Timeline
Telecaller executive
Squadstack
02.2025 - 11.2025
Mathematics Teacher
Govt high school
08.2022 - 12.2022
Bachelor of Education (B.Ed.) -
Madras University
Master of Science - Mathematics
Madras University