Goutam Basu
Hooghly
Summary
Accomplished and results-driven Accounts Receivable Manager with over 20 years of experience in finance and accounting. Recognized for exceptional performance, leadership, and process improvement in high-pressure environments. Expertise in planning, implementing, and overseeing key enhancements that drive business growth and efficiency while fostering a culture of open communication and collaboration. Committed to delivering quality service and nurturing team development to achieve challenging objectives. Eager to embrace new professional challenges within a growth-oriented company that values innovation and excellence.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sr. Manager -Finance
AVIANA TRAVELS PVT LTD
06.2025 - Current
- Financial Planning
- Cash Flow & Treasury Management
- Audit & Compliance.
- Business Strategy Support
- Team & Process Leadership.
- Supplier payments ( DMC)
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Manager-Finance
FCM TRAVEL SOLUTION INDIA PVT LTD
06.2017 - 04.2025
- Controllership (Accounts Receivable-INDIA & South East Asia)
- Lead Accounts Receivable operations across Soutah East Asia and Credit control Activity for India, ensuring seamless financial management.
- Oversee and monitor all cash and credit card transactions, maintaining accuracy and compliance.
- Supervise end to end Corporate card process,submission to reconciliation & Dispute solutions for Amex, Visa, MasterCard, AirPlus Card. Business Volume around 200 Cr monthly.
- Ensure audit readiness by maintaining precise and comprehensive financial documentation.
- Lead customer reconciliation and payment posting, ensuring accuracy and timely processing.
- Oversee month-end closing activities, ensuring timely and accurate AR reporting.
- Conduct credit risk assessments and recommend appropriate credit limits to minimize bad debts.
- Monitor outstanding receivables, proactively addressing potential delinquencies.
- Monitoring Customer Queries Management (Salesforce ticketing tools)
- Monitoring Customer Report Management (Granular Aging c Predictive Analytics).
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Sr. Subject Matter Expert
Carlson Wagonlit Travel
01.2010 - 05.2017
- Sr. Executive as Credit Control from 2010-2014
- Subject Matter Expert 2014-2017
- Managed FP&A activities for global clients.
- GL- Activity.
Executive -Accounts & finance
Fcm Travel Solutions India Pvt Ltd
01.2005 - 12.2009
Education
Bachelor of Business Administration - BBA
Sikkim Manipal University
04.2014
Skills
General Accounting and Finance Reporting
Receivables management
Billing and payment processing
Data reporting and documentation expertise
Data visualization with Power BI
Automating tasks with VBA in Excel
Client relationship management
Operational efficiency enhancement
Team development
Data analysis using MS-Dynamics reporting
Team development
Business strategy development
Effective strategic planning
Workforce skill enhancement
Process optimization
Strategic resource management
Certification
Power BI-Business Intelligence.
Accomplishments
- Performance Champion Q1 -2021 -Asia Town Hall.
- Performance champion Q3 -2021-India Town Hall.
- Recognized by Management for delivering outstanding results.
- Galaxy of Star Award (India) 2019
- Galaxy of Star Award(India) 2022
- Global Awards – 2022
- Global Awards- 2024,Best AR-Manager.
CREDIT CONTROL (INDIA MARKET)
- Manage key MNC and national clients in the Indian market, including Sun Pharma, Reliance, EQT, Trafigura, Firmenich, Adverb, and Temasek.
- Monitor submission processes, ensure timely collections, and efficiently handle client queries.
- Service fee invoicing and GST reporting for compliance and transparency.
- Strengthen internal credit control policies, reducing financial risks and improving collection cycles.
ACCOUNTS PAYABLE MANAGEMENT
Oversee accounts payable (Credit Card) processes, ensuring timely and accurate payment.
TEAM LEADERSHIP & CUSTOMER RELATIONS
- Lead and mentor a team of AR specialists, providing training on credit card receivables and customer service.
- Set performance goals, review progress, and provide feedback for continuous improvement.
- Work with Sales & Operation leader to streamline AR processes.
- Build strong customer relationships and ensure clarity on payment terms and options.
- Handle customer disputes on credit card transactions and provide timely resolutions.
COMPLIANCE AND RISK MANAGEMENT
- Regulatory Compliance: Ensure all credit card transactions adhere to industry regulations (e.g., PCI-DSS) and company policies, mitigating risks associated with non-compliance.
- Fraud Prevention: Implement and monitor fraud prevention measures, including transaction monitoring, fraud detection tools, and staff training on fraud awareness.
- Audit Support: Prepare for and support internal and external audits, providing necessary documentation and explanations related to credit card receivables.
AUTOMATION
- Developed and implemented automation solutions using VBA Macros and MS Excel to streamline AR processes.
- VBA c Excel Macros: Created over 100+ automation templates to improve efficiency in financial reporting and reconciliation.
- Process Automation: Automated repetitive tasks in accounts receivable, and reconciliation, reducing manual efforts.
- Proactively identified automation opportunities in AR processes and implemented VBA Macros, reducing manual effort and improving efficiency.
Timeline
Sr. Manager -Finance
AVIANA TRAVELS PVT LTD
06.2025 - Current
Manager-Finance
FCM TRAVEL SOLUTION INDIA PVT LTD
06.2017 - 04.2025
Sr. Subject Matter Expert
Carlson Wagonlit Travel
01.2010 - 05.2017
Executive -Accounts & finance
Fcm Travel Solutions India Pvt Ltd
01.2005 - 12.2009
Bachelor of Business Administration - BBA
Sikkim Manipal University