Goutam Basu
Hooghly
Summary
Accomplished and results-driven Accounts Receivable Manager with over 20 years of experience in finance and accounting. Recognized for exceptional performance, leadership, and process improvement in high-pressure environments. Expertise in planning, implementing, and overseeing key enhancements that drive business growth and efficiency while fostering a culture of open communication and collaboration. Committed to delivering quality service and nurturing team development to achieve challenging objectives. Eager to embrace new professional challenges within a growth-oriented company that values innovation and excellence.
Overview
21
21
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Sr. Manager -Finance
AVIANA TRAVELS PVT LTD
06.2025 - Current
- Financial Planning
- Cash Flow & Treasury Management
- Audit & Compliance.
- Business Strategy Support
- Team & Process Leadership.
- Supplier payments ( DMC)
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Consistently met or exceeded annual performance targets set by senior leadership.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Manager-Finance
FCM TRAVEL SOLUTION INDIA PVT LTD
06.2017 - 04.2025
- Controllership (Accounts Receivable-INDIA & South East Asia)
- Lead Accounts Receivable operations across Soutah East Asia and Credit control Activity for India, ensuring seamless financial management.
- Oversee and monitor all cash and credit card transactions, maintaining accuracy and compliance.
- Supervise end to end Corporate card process,submission to reconciliation & Dispute solutions for Amex, Visa, MasterCard, AirPlus Card. Business Volume around 200 Cr monthly.
- Ensure audit readiness by maintaining precise and comprehensive financial documentation.
- Lead customer reconciliation and payment posting, ensuring accuracy and timely processing.
- Oversee month-end closing activities, ensuring timely and accurate AR reporting.
- Conduct credit risk assessments and recommend appropriate credit limits to minimize bad debts.
- Monitor outstanding receivables, proactively addressing potential delinquencies.
- Monitoring Customer Queries Management (Salesforce ticketing tools)
- Monitoring Customer Report Management (Granular Aging c Predictive Analytics).
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
Sr. Subject Matter Expert
Carlson Wagonlit Travel
01.2010 - 05.2017
- Sr. Executive as Credit Control from 2010-2014
- Subject Matter Expert 2014-2017
- Managed FP&A activities for global clients.
- GL- Activity.
Executive -Accounts & finance
Fcm Travel Solutions India Pvt Ltd
01.2005 - 12.2009
Education
Bachelor of Business Administration - BBA
Sikkim Manipal University
04.2014
Skills
General Accounting and Finance Reporting
Certification
Power BI-Business Intelligence.
Accomplishments
- Performance Champion Q1 -2021 -Asia Town Hall.
- Performance champion Q3 -2021-India Town Hall.
- Recognized by Management for delivering outstanding results.
- Galaxy of Star Award (India) 2019
- Galaxy of Star Award(India) 2022
- Global Awards – 2022
- Global Awards- 2024,Best AR-Manager.
CREDIT CONTROL (INDIA MARKET)
- Manage key MNC and national clients in the Indian market, including Sun Pharma, Reliance, EQT, Trafigura, Firmenich, Adverb, and Temasek.
- Monitor submission processes, ensure timely collections, and efficiently handle client queries.
- Service fee invoicing and GST reporting for compliance and transparency.
- Strengthen internal credit control policies, reducing financial risks and improving collection cycles.
ACCOUNTS PAYABLE MANAGEMENT
Oversee accounts payable (Credit Card) processes, ensuring timely and accurate payment.
TEAM LEADERSHIP & CUSTOMER RELATIONS
- Lead and mentor a team of AR specialists, providing training on credit card receivables and customer service.
- Set performance goals, review progress, and provide feedback for continuous improvement.
- Work with Sales & Operation leader to streamline AR processes.
- Build strong customer relationships and ensure clarity on payment terms and options.
- Handle customer disputes on credit card transactions and provide timely resolutions.
COMPLIANCE AND RISK MANAGEMENT
- Regulatory Compliance: Ensure all credit card transactions adhere to industry regulations (e.g., PCI-DSS) and company policies, mitigating risks associated with non-compliance.
- Fraud Prevention: Implement and monitor fraud prevention measures, including transaction monitoring, fraud detection tools, and staff training on fraud awareness.
- Audit Support: Prepare for and support internal and external audits, providing necessary documentation and explanations related to credit card receivables.
AUTOMATION
- Developed and implemented automation solutions using VBA Macros and MS Excel to streamline AR processes.
- VBA c Excel Macros: Created over 100+ automation templates to improve efficiency in financial reporting and reconciliation.
- Process Automation: Automated repetitive tasks in accounts receivable, and reconciliation, reducing manual efforts.
- Proactively identified automation opportunities in AR processes and implemented VBA Macros, reducing manual effort and improving efficiency.
Timeline
Sr. Manager -Finance
AVIANA TRAVELS PVT LTD
06.2025 - Current
Manager-Finance
FCM TRAVEL SOLUTION INDIA PVT LTD
06.2017 - 04.2025
Sr. Subject Matter Expert
Carlson Wagonlit Travel
01.2010 - 05.2017
Executive -Accounts & finance
Fcm Travel Solutions India Pvt Ltd
01.2005 - 12.2009
Bachelor of Business Administration - BBA
Sikkim Manipal University