Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Software
Certification
Timeline
Generic
GOUTAM DALAL

GOUTAM DALAL

Area Lead
Duragpur, Burdwan

Summary

Dedicated Operation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

17
17
years of professional experience
3
3
Certifications
3
3
Languages

Work History

Operation Lead (Logistics)

  • Managing the supply of the assigned cities according to the demand
  • Responsible for controlling the Shutdown of assigned cities
  • Responsible for hiring Delivery Partners according to demand using multiple channels like a referral, Job Fair, Hiring Agencies, etc
  • Engagement with Delivery Partners to reduce Churn Rate
  • Responsible for giving 100 % Support to Delivery Partners
  • Weekly training to Delivery Partners for increasing efficiency
  • Managing Data analysis using MS Excel, Google Sheet
  • Job includes traveling to different cities
  • INITIATIVES
  • Launched cities like Malda, Midnapore and still maintaining the low shut down rate and CPO of the city
  • Controlling the churn rate below 10% (WOW) with successful PR with the team
  • Revive the cities like Darjeeling and Siliguri which was high in churn and shutdown rate by own strategic effort.

Executive HR

  • PROFILE
  • Assist with day to day operations of the HR functions and duties
  • Provide clerical and administrative support to Human Resources executives
  • Compile and update employee records (hard and soft copies)
  • Process documentation and prepare reports relating to personnel activities (staffing,
  • Recruitment, training, grievances, performance evaluations etc)
  • Coordinate HR projects (meetings, training, surveys etc) and take minutes
  • Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
  • Communicate with public services when necessary
  • Properly handle complaints and grievance procedures
  • Coordinate communication with candidates and schedule interviews
  • Assist our recruiters to source candidates and update our database
  • INITIATIVES
  • Helping the central Hiring Team by short listing the potential candidates by taking screening tests/interview
  • Maintaining/updating individual details in separate docs and HRIS software
  • Designation: Soft Skill Faculty
  • JOB PROFILE
  • Following and implementing study materials in rigorous manner
  • Creating and implementing assessment structure in fruitful structure
  • Counselling and understanding the needs of student in terms of communication
  • Delivering Basic and Advanced level of communication needs of the student
  • Arranging all inclusive training session and environment
  • Creating reports for all individual students and delivering feedback
  • Maintaining lower gaps of learning session and tracking development records
  • Understanding Industrial needs and arranging session for the same to make students Industry ready
  • Placement and post placement tracking
  • PROJECT
  • Worked on the live projects of STAR and PMKVY 1.0 (NSDC), PMKVY 2.0, ORION CALLTECH, CERTIFICATE COURSE ON BUSINESS MANAGEMENT by Orion Edutech.

Sr

  • Faculty (Soft Skill and IT)
  • JOB PROFILE
  • Surveying markets and arranging for local Administrative meetings for mobilization
  • Sorting out target students and delivering follow ups
  • Finding out suitable place to set up centers within the budget
  • Counselling students, understanding needs of them and complete enrollment process
  • Delivering soft skill and IT training according to the industrial need specified by our donor
  • Assessing students in rigorous manner with specified format which ensures their level touch at least 60% marks
  • Ensuring 100% placement records and post placement monitoring.

Operation Lead

Zomato Pvt Ltd
03.2019 - Current

Sr. Faculty/Project Coordinator

Anudip Foundation
06.2018 - 01.2019

Project Coordinator/Trainer

HKSK Skills Pvt Ltd
Burdwan
06.2014 - 04.2018

Skills Trainer

Orion Edutech Pvt Ltd
06.2012 - 07.2014

Executive

ElMech Corporation Pvt Ltd
01.2008 - 01.2012

Customer Relation Officer

Hinduja Global Solutions, W, Prepaid
Durgapur
05.2007 - 12.2007

Education

MBA - Sales and Marketing

Amity University

BA - English Literature

Burdwan University

HS - Science Stream

Durgapur AVB High School

Matriculation - undefined

Durgapur AVB High School

Skills

    Logistics operations management

undefined

Accomplishments

  • Goal oriented,Team player, quick-learner, Enterprising, Data-oriented decision making and problem solving
  • Successfully completed Google Professional Certification Data Analysis (Includes tools like Advanced Excel, SQL, Tableau)
  • Have received Certificate in Fine Arts from “ Bangiya Shaiyta and Sangeet Parishad” with double distinction
  • Certified TOT(Training of Trainers) Skill Trainer from NIESBUD on ” Entrepreneurship and Employability “
  • Certified TOT (Training of Trainers) trainer on “Employability and Employment of PWDs” with association of TATA Steel Ltd and Enable India
  • Got 1st Class Diploma in Computer Application and proficient in MS-Office, Computer applications and Internet
  • Possessed 1year Diploma in Graphic Designing and from Arena Animation
  • Associated with AAskill as an Assessor for PMKVY Project and till date I have assessed more than 300 Students in CCE (Call Center Executive) Course in 2017-2018.

Affiliations

SAVE(Specially Abled Vocational Education) initiative by ACCENTURE CSR Project, course recognized by NSDC and SKILL India Mission.

Software

MS Office including Advanced Excel

SQL

Tableau

Certification

Profession Certification on Data-Analysis by Google

Timeline

Profession Certification on Data-Analysis by Google

08-2022

Operation Lead

Zomato Pvt Ltd
03.2019 - Current

Employability and Employment for PWDs TOT

07-2018

Sr. Faculty/Project Coordinator

Anudip Foundation
06.2018 - 01.2019

NIESBUD

07-2017

Project Coordinator/Trainer

HKSK Skills Pvt Ltd
06.2014 - 04.2018

Skills Trainer

Orion Edutech Pvt Ltd
06.2012 - 07.2014

Executive

ElMech Corporation Pvt Ltd
01.2008 - 01.2012

Customer Relation Officer

Hinduja Global Solutions, W, Prepaid
05.2007 - 12.2007

Operation Lead (Logistics)

Executive HR

Sr

MBA - Sales and Marketing

Amity University

BA - English Literature

Burdwan University

HS - Science Stream

Durgapur AVB High School

Matriculation - undefined

Durgapur AVB High School

Similar Profiles

CREATE PROFILE
GOUTAM DALALArea Lead