MS Office including Advanced Excel
GOUTAM DALAL
Area Lead
Duragpur, Burdwan
Summary
Dedicated Operation professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
17
17
years of professional experience
3
3
Certifications
3
3
Languages
Work History
Operation Lead (Logistics)
- Managing the supply of the assigned cities according to the demand
- Responsible for controlling the Shutdown of assigned cities
- Responsible for hiring Delivery Partners according to demand using multiple channels like a referral, Job Fair, Hiring Agencies, etc
- Engagement with Delivery Partners to reduce Churn Rate
- Responsible for giving 100 % Support to Delivery Partners
- Weekly training to Delivery Partners for increasing efficiency
- Managing Data analysis using MS Excel, Google Sheet
- Job includes traveling to different cities
- INITIATIVES
- Launched cities like Malda, Midnapore and still maintaining the low shut down rate and CPO of the city
- Controlling the churn rate below 10% (WOW) with successful PR with the team
- Revive the cities like Darjeeling and Siliguri which was high in churn and shutdown rate by own strategic effort.
Executive HR
- PROFILE
- Assist with day to day operations of the HR functions and duties
- Provide clerical and administrative support to Human Resources executives
- Compile and update employee records (hard and soft copies)
- Process documentation and prepare reports relating to personnel activities (staffing,
- Recruitment, training, grievances, performance evaluations etc)
- Coordinate HR projects (meetings, training, surveys etc) and take minutes
- Assist in payroll preparation by providing relevant data (absences, bonus, leaves, etc)
- Communicate with public services when necessary
- Properly handle complaints and grievance procedures
- Coordinate communication with candidates and schedule interviews
- Assist our recruiters to source candidates and update our database
- INITIATIVES
- Helping the central Hiring Team by short listing the potential candidates by taking screening tests/interview
- Maintaining/updating individual details in separate docs and HRIS software
- Designation: Soft Skill Faculty
- JOB PROFILE
- Following and implementing study materials in rigorous manner
- Creating and implementing assessment structure in fruitful structure
- Counselling and understanding the needs of student in terms of communication
- Delivering Basic and Advanced level of communication needs of the student
- Arranging all inclusive training session and environment
- Creating reports for all individual students and delivering feedback
- Maintaining lower gaps of learning session and tracking development records
- Understanding Industrial needs and arranging session for the same to make students Industry ready
- Placement and post placement tracking
- PROJECT
- Worked on the live projects of STAR and PMKVY 1.0 (NSDC), PMKVY 2.0, ORION CALLTECH, CERTIFICATE COURSE ON BUSINESS MANAGEMENT by Orion Edutech.
Sr
- Faculty (Soft Skill and IT)
- JOB PROFILE
- Surveying markets and arranging for local Administrative meetings for mobilization
- Sorting out target students and delivering follow ups
- Finding out suitable place to set up centers within the budget
- Counselling students, understanding needs of them and complete enrollment process
- Delivering soft skill and IT training according to the industrial need specified by our donor
- Assessing students in rigorous manner with specified format which ensures their level touch at least 60% marks
- Ensuring 100% placement records and post placement monitoring.
Operation Lead
Zomato Pvt Ltd
03.2019 - Current
Sr. Faculty/Project Coordinator
Anudip Foundation
06.2018 - 01.2019
Project Coordinator/Trainer
HKSK Skills Pvt Ltd
Burdwan
06.2014 - 04.2018
Skills Trainer
Orion Edutech Pvt Ltd
06.2012 - 07.2014
Executive
ElMech Corporation Pvt Ltd
01.2008 - 01.2012
Customer Relation Officer
Hinduja Global Solutions, W, Prepaid
Durgapur
05.2007 - 12.2007
Education
MBA - Sales and Marketing
Amity University
BA - English Literature
Burdwan University
HS - Science Stream
Durgapur AVB High School
Matriculation - undefined
Durgapur AVB High School
Skills
Logistics operations management
Business Development
Customer Relationship Management
Data-Driven Decision making
Conflict Management
Accomplishments
- Goal oriented,Team player, quick-learner, Enterprising, Data-oriented decision making and problem solving
- Successfully completed Google Professional Certification Data Analysis (Includes tools like Advanced Excel, SQL, Tableau)
- Have received Certificate in Fine Arts from “ Bangiya Shaiyta and Sangeet Parishad” with double distinction
- Certified TOT(Training of Trainers) Skill Trainer from NIESBUD on ” Entrepreneurship and Employability “
- Certified TOT (Training of Trainers) trainer on “Employability and Employment of PWDs” with association of TATA Steel Ltd and Enable India
- Got 1st Class Diploma in Computer Application and proficient in MS-Office, Computer applications and Internet
- Possessed 1year Diploma in Graphic Designing and from Arena Animation
- Associated with AAskill as an Assessor for PMKVY Project and till date I have assessed more than 300 Students in CCE (Call Center Executive) Course in 2017-2018.
Affiliations
SAVE(Specially Abled Vocational Education) initiative by ACCENTURE CSR Project, course recognized by NSDC and SKILL India Mission.
Software
SQL
Tableau
Certification
Profession Certification on Data-Analysis by Google
Timeline
Profession Certification on Data-Analysis by Google
08-2022
Operation Lead
Zomato Pvt Ltd
03.2019 - Current
Employability and Employment for PWDs TOT
07-2018
Sr. Faculty/Project Coordinator
Anudip Foundation
06.2018 - 01.2019
NIESBUD
07-2017
Project Coordinator/Trainer
HKSK Skills Pvt Ltd
06.2014 - 04.2018
Skills Trainer
Orion Edutech Pvt Ltd
06.2012 - 07.2014
Executive
ElMech Corporation Pvt Ltd
01.2008 - 01.2012
Customer Relation Officer
Hinduja Global Solutions, W, Prepaid
05.2007 - 12.2007
Operation Lead (Logistics)
Executive HR
Sr
MBA - Sales and Marketing
Amity University
BA - English Literature
Burdwan University
HS - Science Stream
Durgapur AVB High School
Matriculation - undefined
Durgapur AVB High School