Goutam Dass
JAMMU
Overview
10
10
years of professional experience
2026
2026
years of post-secondary education
Work History
Tellercaller
Tellercaller
JAMMU
06.2020 - Current
- Facilitated efficient call handling by utilizing advanced communication systems, enhancing customer satisfaction and response times.
- Streamlined the inquiry resolution process through effective problem-solving techniques, improving overall service efficiency and client trust.
- Mentored junior team members on call protocols and customer interaction strategies, fostering a culture of continuous improvement.
- Analyzed call data to identify trends, enabling targeted training initiatives that boosted team performance and service quality.
- Collaborated with cross-functional teams to address customer feedback, implementing solutions that aligned with operational goals and enhanced user experience.
- Developed and refined training materials for new hires, ensuring consistency in service delivery and adherence to company standards.
- Monitored call quality metrics to ensure compliance with industry regulations, resulting in improved operational standards and customer retention.
- Participated in team meetings to strategize on workflow optimizations, contributing to enhanced productivity and service excellence.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Tellercaller
Tellercaller
JAMMU
02.2016 - Current
- Facilitated efficient call handling by utilizing advanced communication systems, enhancing customer satisfaction and response times.
- Streamlined the inquiry resolution process through effective problem-solving techniques, improving overall service efficiency and client trust.
- Mentored junior team members on call protocols and customer interaction strategies, fostering a culture of continuous improvement.
Education
Government Boys' Higher Secondary School
JAMMU, JAMMU AND KASHMIRSkills
- Call handling
- Customer satisfaction
- Inquiry resolution
- Problem resolution
- Team mentoring
- Call protocols
- Communication systems
- Data analysis
- Performance metrics
- Training development
- Quality monitoring
- Workflow optimization
- Cross-functional collaboration
- Customer feedback
- Service efficiency
- Team productivity
- Operational standards
- Client trust
- Service delivery
- User experience
Timeline
Tellercaller
Tellercaller
06.2020 - Current
Tellercaller
Tellercaller
02.2016 - Current
Government Boys' Higher Secondary School