GOUTAM KUMAR SHAW
Durgapur
Summary
Experienced Quality & Customer Satisfaction Professional
With over 5 years of expertise as a Field Expert in EU VI, I excel in managing maintenance processes to optimize equipment availability and productivity. I specialize in implementing preventive and predictive maintenance systems, utilizing my knowledge of Techtool and back-end tools to drive efficiency.
I provide technical solutions to VOLVO's front office and customers, ensuring seamless operations and high client satisfaction. My strong analytical skills enable me to identify issues and conduct root-cause analyses, leading to effective resolutions. Detail-oriented and proficient in both on-site and workshop services, I am dedicated to enhancing processes and elevating customer satisfaction.
Overview
9
9
years of professional experience
Work History
ALTEN India Pvt. Ltd.
Bengaluru
07.2022 - Current
- Analyze data and calibrate systems
- Monitor OBD codes and resolve design issues
- Track and report vehicle concerns
- Provide aftermarket technology support
- Analyze Grade X, VCADS, and APCI logs
- Conduct root cause analysis and bug reporting
- Define vehicle processes and update tech tools
- Support customers with technical details
- Great experience in VOLVO processes and tools KOLA product development, DVP, GLOPPS, LISA, IMPACT, SEWS, VDA+, NAMS, SW Configurator.
- Good in team handling, ownership, team management and risk mitigation
ALTEN Sweden
03.2024 - 05.2024
- Conduct thorough checks and analysis of customer requirements.
- Engage in meetings with customers to comprehend end-user solution needs.
- Offer aftermarket technical solutions on a global scale.
Technical Supervisor
VE Commercial Vehicle Ltd
Bhubaneshwar
11.2020 - 06.2022
- Interfacing with customers and resolving their technical/servicing related queries
- Tracking servicing schedule of entire vehicle population of the Eicher trucks at site
- Identify key customers and provide proactive services to retain their continued patronage
- Carry out campaigns on time
- Attending EAS call on time
- Reading/Referring FST, Service Bulletin, Manuals regularly and update file
- Maintenance and complete care of special tools, hand tools and literature
- Vehicle uptime Report preparation and dispatch in time
- Diagnostic and repair of Eicher trucks engine
- Diagnostic and repair of Eicher trucks gearbox
- Electrical diagnosis of Eicher trucks
- Troubleshooting with Tech Tool
Technical Trainee
Force Motors Limited
Pune
11.2015 - 11.2016
- Mechanical Maintenance at Engine Plant
- Documentation of work performed
Education
Bachelor Of Technology - Mechanical Engineering
Abacus Institute of Technology and Management
01.2019
Diploma - Mechanic Engineering
GSM Polytechnic College
Durgapur, West Bengal01.2015
Secondary School -
D A V Public School
Pandaveswar01.2012
Skills
- Schematic reading
- Quality Control
- Root Cause Analysis
- Advance critical thinking
- Quick learner
- Team player
Accomplishments
- Awarded 'Best Performer of the Team' in 2023, recognized as pinnacle achiever.
Affiliations
- Travelling
- Awarded Man of the match and best fielder in college cricket tournament.
- Awarded in Quiz competition.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Bengali
Upper Intermediate (B2)
B2
Timeline
ALTEN Sweden
03.2024 - 05.2024
ALTEN India Pvt. Ltd.
07.2022 - Current
Technical Supervisor
VE Commercial Vehicle Ltd
11.2020 - 06.2022
Technical Trainee
Force Motors Limited
11.2015 - 11.2016
Bachelor Of Technology - Mechanical Engineering
Abacus Institute of Technology and Management
Diploma - Mechanic Engineering
GSM Polytechnic College
Secondary School -
D A V Public School
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