Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

GOUTAM MAITY

Haldia

Summary

Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.

Overview

14
14
years of professional experience

Work History

Store Manager of Operations

RG'S FASHION PVT LTD
Durgapur
06.2023 - Current
  • Recruited, trained and managed a team of 20+ employees.
  • Ensured that store was clean and organized at all times.
  • Conducted Daily meetings with staff to discuss operational issues or changes & overviews of the last days performance.
  • Evaluated employee performance on a regular basis to ensure quality standards were met.
  • Resolved customer complaints promptly and professionally.
  • Organized promotional events such as special sales or discounts.
  • Analyzed sales figures to identify trends and opportunities for improvement.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Updated and maintained store signage and displays.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Prepared staff work schedules and assigned team members to specific duties.

Store Manager

SANVIE RETAIL PVT LTD
Balasore
02.2023 - 06.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Established customer service standards and monitored staff compliance.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Monitored employee performance and identified performance gaps for corrective action.

Assistant Store Manager

AIRPLAZA RETAIL HOLDING PVT LTD
COOHBEHAR
08.2022 - 01.2023
  • Provided leadership support during peak business hours by motivating staff members to meet targets.
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Ensured compliance with all safety regulations throughout the store premises.
  • Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
  • Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.

Store Manager

RELIANCE RETAIL LTD
Tamluk
04.2021 - 08.2022
  • Established customer service standards and monitored staff compliance.
  • Performed regular price checks to ensure competitive pricing.
  • Identified opportunities for cost savings through waste reduction initiatives.
  • Organized promotional events to increase product awareness.
  • Created weekly work schedules for store personnel.
  • Maintained accurate records of employee performance reviews.
  • Conducted daily store operations, including opening and closing procedures and cash handling.

Department Manager

FUTURE RETAIL LTD
SEALDAH,WB / BARDHAMAN,WB
10.2018 - 04.2021
  • Lead and manage a team of 20 employees in the Department, ensuring that all tasks are completed efficiently and on time.
  • Monitored daily sales figures to track trends in customer buying behavior.

Team Leader

FUTURE RETAIL LTD
SHIRAMPUR
10.2015 - 09.2018
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Maintained a positive work environment that promoted collaboration between team members.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

Team Member

FUTURE RETAIL LTD
Haldia
07.2010 - 09.2015
  • Collaborated with team members to maximize productivity and efficiency.
  • Received, processed, and stocked merchandise in accordance with store policies.
  • Organized inventory shelves for easy access and maintenance of stock levels.
  • Addressed customer needs, responding to specific requests.

Education

MBA - Financial Services Marketing Operations

SIKIM MANIPAL UNVERSITY
Kolkata, WB
06-2014

Skills

  • Software Proficiency
  • MS Office
  • Friendly, Positive Attitude
  • Time Management
  • Dependable and Responsible
  • Self-Directed
  • Sales Strategies
  • Retail loss prevention
  • Completely focused on store business
  • Its time to say now growth is the goal to this comparatives retail area

Accomplishments

  • WIN EOM COUPLE OF TIMES WHEN AS A TEAM MEMBER.
  • WIN BEST TEAM LEADER AWARD FROM ZONAL LEVEL
  • BEST STORE AWARD WIN WHEN AM IN RELIANCE RETAIL LTD ( IN TERMS OF SALES , GROWTH ,PROCESS MAINTAIN )
  • LAST FISCAL YEAR 23-24 AT CITI STYLE ( RGS FASHION PVT LTD ) I HAVE ACHEIVED STORE TARGET & CLOSED WITH 20% GROWTH .

Timeline

Store Manager of Operations

RG'S FASHION PVT LTD
06.2023 - Current

Store Manager

SANVIE RETAIL PVT LTD
02.2023 - 06.2023

Assistant Store Manager

AIRPLAZA RETAIL HOLDING PVT LTD
08.2022 - 01.2023

Store Manager

RELIANCE RETAIL LTD
04.2021 - 08.2022

Department Manager

FUTURE RETAIL LTD
10.2018 - 04.2021

Team Leader

FUTURE RETAIL LTD
10.2015 - 09.2018

Team Member

FUTURE RETAIL LTD
07.2010 - 09.2015

MBA - Financial Services Marketing Operations

SIKIM MANIPAL UNVERSITY

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