Goutam Mohanty
Bhubaneswar
Summary
Seeking IT Operation, Service Desk, Infrastructure Management Services, support Management with an organization of repute.
A total 20 years of experience in IT service and support.
Overview
26
26
years of professional experience
7
7
Certifications
Work History
ICT Associate
United Nation Children’s Fund (UNICEF)
12.2008 - Current
- Managing, Maintaining, Monitoring Servers, Networking Devices, Emergency Devices
- Managing SAP Basic administration, Video Conference, Zoom, Microsoft teams, PBX, Outlook, Active directory management
- End User Support, Deploying IT Policy, Backup Policies, Preventive maintenance
- Application maintenance, Antivirus deployment and management
- IT plan, procurement, IT governance, BCP planning.
Sr.Executive (IMS)
Infinite Computer Solutions (India) Services Limited
08.2008 - 12.2008
- Managing Remote Infrastructure Management Services (Fujitsu’s Uk based Clients)
- Leading & Managing a group of 30 engineers
- Monitoring tools using IBM Tivoli , BMC Patrol for UNIX box.
Regional System Officer–IT
Mahindra & Mahindra Financial Services Limited
10.2006 - 05.2008
- Managing 19 branches of M&M network, IT Infrastructure and Troubleshooting various system and network related issues.
- Managing maintaining Active Directory, DHCP, PRINT, PROXY, FILE SERVER etc.
- Leading a young team of PCS engineers located at various branches to troubleshoot system issues. Supervising technology upgrading and decision-making on critical issues.
Member-Managed Services
Network Solutions Pvt. Limited, Infosys
12.2005 - 10.2006
- Managed a young team of hardware engineers from various brands like Acer, DELL, HP and Toshiba to setup an infrastructure to carry on software development process and give instant solution related to desktop, software installation, network connectivity, server support issues.
- Oversaw and deployed various types of OS and Antivirus related Service packs, patches and hot fixes to protect and update the network according to the current security standard while preparing ghost image and Hardening desktops and server as per the Infosys security standard
- Achievements:
- Appreciations from ABN AMRO BANK project for preparing a hardened image to deploy More than 200 PC while also selecting the best desktop and server configuration to satisfy client Requirements.
- Appreciations from AMEX for preparing various security and disaster technologies to meet client’s requirement that includes secure web access, disable various external storage devices ports through registry modification for illegal use of banking data and deploying security templates to protect each and machine secure from un-authorized access and replication of file server by using DFS technologies.
System Administrator
CSM Technologies Pvt. Ltd
03.2002 - 10.2004
- Implemented TCP/IP network. Took care of Windows based client machines such as Windows 2000/XP/ 98/95/3.1,DOS-based PC’s. Supervised Operating system installation, update patches, regular de- fragmentation, scanning, formatting and updating antivirus and spy wear.
- Designed various types of VLAN to isolate projects and managed high end servers from DELL and IBM companies.
Trainee
Integrated Internet Service
01.2000 - 08.2001
- Title: Designing, managing and upgrading Website
- Role: Web Developer.
- Team Size: 5
Education
Graduate in Commerce -
Utkal University
Bhubaneswar, Odisha, India01.2000
Skills
- A Managerial
- IT Infrastructure Management
- - Formulating and implementing process vision and design, enhancement strategy and transition strategy for best results
- - Actively participating in IT infrastructure planning, cost control & ROI Analysis
- - Designing IT infrastructure project plans within preset budgets and deadlines
- - Identifying & appraising vendors for technology or business process solutions
- - Ensuring technical excellence in service delivery to ensure customer satisfaction and to minimize down time
- - Providing training to the team members on solution components
- - Preparing work/ support documentation, checklists and implementing documents/ standards documents to ensure a high-quality of service delivery
- - Preparing India IT long range plan, budget and providing inputs to incorporate the same in overall IT Asia budget
- Project Management
- - Interacting with clients for requirement gathering, technical documentation and defining operating standards and policies
- - Responsible for resource scheduling, allocating task among team members and coordinating with the onsite project teams
- - Delivering the project to the stake holders as per the terms agreed upon
- - Supervising, managing and mentoring the team, ensuring optimum performance
- B Functional
- Systems Administration
- - Installation of Microsoft windows Servers, Network equipment, workstations and peripherals
- - Maintenance and Management of the above installations
- - Maintaining the Network Infrastructure LAN/WAN, Installation, migration and configuration of network equipments including Switches, Routers, manage Local and Domain wide groups
- - Designing the Backup Strategy for the sites and ensuring scheduled/unscheduled Backups as per backup plan and restoration
- Technical Support/Troubleshooting
- - Provided desk side support at early stage
- - Addressing and resolving performance bottlenecks and ensuring maximum network uptime
- - Assisting in the design and implementation of DNS, WINS, DHCP Servers, network problems and conflicts
- - Suggesting improvements in the operations and processes to make the system foolproof
- - Troubleshoot on problems related to VPN configurations
- - Imparting training to end-users in the post-implementation phase
Certification
Cisco Certified Network Associate (CCNA-640-801) from Cisco Authorized Academic Center, OCAC, Bhubaneswar (Odisha).
PERSONAL VITAE
- Date of Birth: 1979-07-11
- Permanent Address: Plot No.113, Bapuji Nagar Bhubaneswar, Odisha-751009
Timeline
ICT Associate
United Nation Children’s Fund (UNICEF)
12.2008 - Current
Sr.Executive (IMS)
Infinite Computer Solutions (India) Services Limited
08.2008 - 12.2008
Regional System Officer–IT
Mahindra & Mahindra Financial Services Limited
10.2006 - 05.2008
Member-Managed Services
Network Solutions Pvt. Limited, Infosys
12.2005 - 10.2006
System Administrator
CSM Technologies Pvt. Ltd
03.2002 - 10.2004
Trainee
Integrated Internet Service
01.2000 - 08.2001
Graduate in Commerce -
Utkal University