Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Leadership And Project Management
Software Development - Skills
Certification
Timeline

Goutam Mohanty

Senior Technical Engineer
Cuttack

Summary

Electrical Engineering graduate from Orissa Engineering College with expertise in diagnosing and resolving malfunctions efficiently. Experienced in simplifying complex technical ideas for non-technical individuals. Proficient in Java programming and Spring Boot frameworks, with a history of quick adaptation to new technologies. Possesses strong analytical skills and a proactive attitude towards solving difficult tasks. Collaborative team member with leadership capabilities, skilled in managing critical customer cases with a focus on providing quality support and ensuring satisfaction.

Overview

8
8
years of professional experience
7
7
years of post-secondary education
10
10
Certifications

Work History

Senior Technical Support Engineer

Salesforce
08.2023 - Current
  • Led a team of junior engineers, ensuring timely delivery of high-quality support services to clients.
  • Worked closely with product management teams to identify potential areas for enhancement based on customer feedback and usage patterns observed during support engagements.
  • Increased customer satisfaction by efficiently resolving technical issues and providing exceptional support and gaining the trust of customer.


  • Served as the primary point of contact for escalated issues,Signature SEV-1 collaborating with teams to achieve timely resolutions.
  • Stayed current on trends, allowing for quick adaptation to emerging technologies and their associated challenges in supporting customers.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Technical Support Engineer

Salesforce
11.2021 - Current
  • Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
  • Mentored junior members of the team on best practices in issue resolution techniques.
  • Served as an escalation point for challenging technical inquiries, demonstrating expertise in product knowledge and problem-solving abilities.
  • Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
  • Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
  • Maintained clear communication channels with clients throughout the troubleshooting process, ensuring transparency and trust.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.

Technology Analyst

INFOSYS
08.2019 - Current
  • Working on GEA Appliances project.
  • Responsible for operations, production issue resolution, development, and maintenance.
  • Resolved complex technical issues through rigorous troubleshooting and root-cause analysis, minimizing downtime and disruptions to business operations.
  • Provided technical and functional recommendations based on project requirements.

Software Developer

CSM Technology
06.2017 - 06.2019
  • Developed and maintained the Paddy Procurement Automation System.
  • Saved time and resources by identifying and fixing bugs before product deployment.
  • Improved software efficiency by troubleshooting and resolving coding issues.
  • Updated old code bases to modern development standards, improving functionality.
  • Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
  • Developed software for desktop and mobile operating systems.
  • Enhanced user experience through designing and implementing user-friendly interfaces.
  • Increased development speed by automating repetitive tasks using scripts and tools.
  • Corrected, modified and upgraded software to improve performance.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.

Education

B.Tech - Electrical Engg.

Orissa Engineering College, Odisa
01.2013 - 01.2017

GPA: 70.00%

Intermediate - CBSE

DAV Public School
01.2010 - 01.2013
GPA: 81.00%

High School - ICSE

Stewart School
GPA: 81.01%

Skills

Java

Accomplishments

  • Received Star Performer Award from the GEA team for dedication and sincerity.
  • Won Insta Award from Infosys.
  • Multiple appreciation emails from business and team members.
  • Promoted within a year based on exceptional performance.
  • Got Promoted from Technical Support Engineer to Signature -Senior Technical Support Engineer based on merit and the skilss

Interests

Travelling
Listening to music

Leadership And Project Management

Strong communication, Team coordination, Decision-making skills, Quality, Punctuality, Sincerity, Managing teams across client IT and vendors, both offshore and onsite., Currently handling 15 applications under the GEA project with varied technologies.

Software Development - Skills

  • Understanding business requirements and translating them into technical specifications
  • Creating detailed design documents and development strategies

Certification

Certified Administrator

Timeline

Senior Technical Support Engineer - Salesforce
08.2023 - Current
Technical Support Engineer - Salesforce
11.2021 - Current
Technology Analyst - INFOSYS
08.2019 - Current
Software Developer - CSM Technology
06.2017 - 06.2019
Orissa Engineering College - B.Tech, Electrical Engg.
01.2013 - 01.2017
DAV Public School - Intermediate, CBSE
01.2010 - 01.2013
Stewart School - High School, ICSE

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Goutam MohantySenior Technical Engineer