Goutami Balli

• Supervising a team of 14 professionals and assisting in daily operations and workflow management for team efficiency.
• Support staff training and onboarding to enhance team performance.
• Coordinated schedules and meetings to optimize resource allocation.
• Implemented feedback processes to improve team collaboration and morale.
• Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
• Resolved conflicts between team members in an effective manner.
• Delegated work to staff, setting priorities and goals.
• Reviewing end to end KYC review performed by case handlers, including periodic reviews, remediation and transaction analysis to verify consistency, quality, and conformance.
• Assigned work and monitored performance of project personnel.

Worked as CMB KYC Analyst for the UK region and later as CMB Senior CDD Analyst for INM

• Performed new client adoptions and periodic reviews, gathering KYC documentation
• Regular interactions with key stakeholders for KYC refreshment
• Classified clients from a regulatory perspective and undertook KYC due diligence
• Dealing with Large Corporates, Business Banking Upper, Middle Market Enterprise, NBFI’s, Trust, Foundation and Fund.
• Regular interactions with key stakeholders i.e., Relationship managers and clients based on the information required for the KYC refreshment on timely manner,
• End to end understanding of KYC operations from documentary and non-documentary verification as per CDD policy, Ultimate Beneficial Ownership (UBO) and Controllers, IDV, nature of business, source of wealth / funds and customer.
• Screening against watchlist of Sanctions, PEP and adverse media.
• Classify clients from a risk and regulatory perspective and undertake KYC due diligence reviews in a timely manner, as per HSBC Bank policies and understanding the regulations.
• Analyze information from various data sources (RDC, LexisNexis etc) and AML risks associated with the client like Potential risks, operational risk, identify ‘red flag’ situations and escalate as appropriate.
• Handling escalation emails from onshore and offshore, contribute ideas, dealing with process related challenges and participation to further improve and streamline the KYC processes.

• Assisted customers in understanding banking products and services.
• Processed customer transactions accurately and efficiently.
• Maintained compliance with banking regulations and policies.
• Processing of savings account, fixed deposit or Recurring deposit requests and updating KYC documents.
• Enabling and disabling internet banking services of customers on threshold or request basis and activation of debit and credit cards.
• Played a key role in handling inbound calls and resolving customer issues related to debit and credit card.