Summary
Work History
Education
Skills
Listening Music ,Playing Cricket , Chitchat With Friends
Languages
Timeline
Generic
Goutham Akula

Goutham Akula

Hyderabad

Summary


Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Work History

Chat Support Representative

Customer Service Rep
01.2021 - 11.2024
  • Collaborated with team members to share best practices for handling complex inquiries and improving overall performance.
  • Retained detailed records of all chat support interactions, ensuring optimal documentation for quality assurance purposes.
  • Resolved technical issues for customers by utilizing comprehensive knowledge of company products and services.
  • Delivered prompt service to prioritize customer needs.

Education

Bachelor of Science - Computer Science

Avanthi Degree And PG College
Hyderabad, India
12-2021

Skills

  • Customer service excellence
  • Problem-solving abilities
  • Communication Skills
  • Adaptability
  • Time management abilities

Listening Music ,Playing Cricket , Chitchat With Friends

I Enjoy Listening to Music,playing cricket, and having chit chats with friends. Music helps me relax and sets the mood, while playing cricket is a fun way to stay active and bond with friends. Chit chatting allows us to share laughs and catch up on each other's lives, making our friendships even stronger.

Languages

English
Upper intermediate (B2)

Timeline

Chat Support Representative

Customer Service Rep
01.2021 - 11.2024

Bachelor of Science - Computer Science

Avanthi Degree And PG College
Goutham Akula