Goutham Balasubramani

• Leading a team of project managers overseeing projects spanning financial services, retail and life sciences across diverse regions like APAC/ANZ/AMS and EMEA
• Successfully delivered omnichannel projects for accounts like Voya, Richemont and Pfizer for AMS and EMEA
• Successfully managed India operations for key clients like Intel and Schneider, delivering high-quality projects with exceptional on-time delivery
• Led hiring, onboarding and training of new hires to fulfill business requirements
• Proficiently trained team members on Di Studio, Workfront, Amazon Workspaces, JIRA and others
• Cultivated strong client relationships by proactively managing stakeholder expectations, ensuring transparent communication, and effectively resolving project challenges
• Implemented effective governance and escalation models
• Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
• Streamlined project processes for increased efficiency and improved quality of deliverables
• Developed and maintained comprehensive documentation, including playbooks, process flows, and best practices
• Delivered consistent reports to senior leadership regarding project progress, escalations and technical issues

• Successfully managed a key client base in Karnataka and Tamil Nadu, including prestigious hotels like The Oterra, Marriott Group, ITC Group, and Accor Group
• Consistently exceeded client expectations by providing exceptional customer service, resolving inquiries promptly, and maintaining high levels of customer satisfaction
• Collaborated closely with sales teams to identify and capture new business opportunities, driving significant revenue growth within the assigned territory
• Provided strategic guidance to clients on product utilization, leading to increased efficiency and productivity gains. Implemented customized solutions to optimize client satisfaction with our products and services
• Leveraged data analytics to identify key trends and develop effective strategies for improving sales performance and revenue generation
• Managed and optimized revenue models, process flows, operations support, and customer engagement strategies to ensure sustained business growth

• Successfully led nationwide retail branding efforts for Dell's premium products, including Dell Gaming with Alienware.
• Key accomplishments include:

- Conceptualizing and executing the innovative "Dell Cinema" campaign featuring augmented reality

- Rebranding Dell Exclusive Stores and Pan India Multi-brand outlets, enhancing the customer experience

- Driving brand awareness through impactful augmented reality promotional events

- Collaborating closely with internal teams to optimize digital marketing strategies and track key performance indicators for improved results

• Successfully managed omnichannel projects for leading brands like Philips, SC Johnson, Adidas, and Lenovo across key European markets (London, Amsterdam, Germany) and Latin America
• Consistently delivered high-volume asset production, meticulously adhering to intricate specifications
• Streamlined project workflows, resulting in significant improvements in efficiency, on-time delivery, and client satisfaction
• Cultivated strong collaborative relationships with key stakeholders, fostering open communication and driving successful project outcomes

• Gained valuable experience in e-commerce by managing projects for Big Basket (Pan-India)
• Developed expertise in omnichannel marketing strategies
• Contributed to market research efforts
• Assisted the Chief Strategy Officer in developing and executing customized marketing strategies and media plans, demonstrating strong analytical and strategic thinking skills