Summary
Work History
Education
Skills
Websites
Accomplishments
Projects
Timeline
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GOUTHAM GIREESH

GOUTHAM GIREESH

THRISSUR

Summary

Personable and dedicated Customer Service Representative with extensive experience sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Customer Advisor

Cars24 (Cariot Auto Pvt Ltd)
Ernakulam
10.2023 - Current
  • Assisted customers with questions and concerns regarding billing cycles, due dates and extensions.
  • Increased customer satisfaction and sales ratings by effectively answering questions, suggesting effective solutions and resolving issues quickly.
  • Updated databases with new and modified customer data.
  • Advised customers on product selection based on their needs.
  • Prepared and evaluated CRM reports to identify problems and areas for improvement.
  • Prevented key account losses by researching discrepancies and correcting problems.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.

Intern

Kerala State Electricity Board
  • Gained practical experience in applying electrical engineering concepts
  • Supported senior engineers in site inspections, equipment installation, maintenance, and electrical troubleshooting
  • Thrived in a collaborative environment, honed communication, and problem-solving skills.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Maintained accurate records of all activities performed throughout internship period.

Graphic Designer

Freelancer
  • Developed, designed, laid out and produced variety of technical illustrations for brochures, banners and signs.
  • Crafted 400+ college Arts/Tech fest posters
  • Aligned designs with branding, collaborated with marketing.
  • Used Adobe Suite for captivating visuals.
  • Produced projects for advertising and informational purposes.
  • Translated concepts into compelling graphics.

Education

Higher Secondary Education -

SNMHSS
01-2019

High School Education -

GHSS
Kodungallur

B.Tech Electrical And Electronics Engineering -

SNM Institute of Management And Technology
Ernakulam

Skills

  • Leadership
  • Critical Thinking
  • Communication
  • Problem Solving
  • Account Management
  • Customer Service
  • Sales Expertise
  • High-Energy Attitude
  • Teamwork and Collaboration
  • Sales Closing
  • Data Evaluation & Management
  • CRM Software
  • Report Preparation

Accomplishments

  • Organized multiple events in college including Tech fest, Arts and Seminars.
  • NMMS Scholarship Winner (2015)
  • National Science Day Quiz Winner: conducted by KSCSTE (2014)
  • Contributed 240+ hours as National Service Scheme volunteer.
  • Completed 2-year Student Police Cadet training, achieved A+ grade.
  • Recognized at state-level camp for exceptional performance.

Projects

Solid state soft switching transformer with reduced core loss, Developed an efficient solid-state soft-switching transformer using advanced semiconductors. Enhanced power conversion efficiency, lowered switching losses, and improved energy utilisation. Designed, prototyped, and optimised transformer with advanced control algorithms. Worked with MatLab for simulation and analysis

Timeline

Customer Advisor

Cars24 (Cariot Auto Pvt Ltd)
10.2023 - Current

Intern

Kerala State Electricity Board

Graphic Designer

Freelancer

Higher Secondary Education -

SNMHSS

High School Education -

GHSS

B.Tech Electrical And Electronics Engineering -

SNM Institute of Management And Technology

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GOUTHAM GIREESH