Goutham Kocherla
Digital Associate
Hyderabad
Summary
Dynamic Digital Associate with helping companies better understand consumer preferences. Successfully contributes to eCommerce and marketing teams. Keen to acquire and collate consumer data into actionable formats for marketing and development personnel. Provides business objective enhancement via active intelligence gathering. Insightful Digital Media Specialist with background supporting online advertising campaigns and brand promotion. Diverse knowledge and expertise in various platforms and marketing strategies. Focus on maximizing return on investment by continually monitoring analytics and updating approaches.
Overview
2
2
years of professional experience
2
2
Certifications
Work History
Digital Associate
Amazon
08.2023 - Current
- Conducted market research on competitor activity within the industry, using findings to help shape strategic direction for future campaigns or product offerings.
- Managed social media accounts, resulting in higher brand awareness and increased online presence.
- Enhanced customer engagement by developing and implementing targeted digital marketing campaigns.
- Assisted in planning and executing influencer collaborations, boosting brand reach within niche target markets.
Customer Support Associate
Amazon
02.2022 - 07.2023
- Reduced response time by optimizing ticket prioritization and assignment procedures.
- Achieved high service ratings for consistently meeting and exceeding performance targets in call resolution times and quality assurance evaluations.
- Boosted customer retention rates by providing exceptional support through phone, email, and chat interactions.
- Supported continuous improvement initiatives within the department by actively participating in feedback sessions, process reviews, and team meetings focused on enhancing performance standards.
Education
Bachelor of Science - Electrical, Electronics And Communications Engineering
Anurag College of Engineering
Hyderabad, India 04.2001 -
Skills
Community Management
Certification
Home Automation classification project
Timeline
Digital Associate
Amazon
08.2023 - Current
Customer Support Associate
Amazon
02.2022 - 07.2023
Fellowship from IRDAI
04-2020
Home Automation classification project
07-2019
Bachelor of Science - Electrical, Electronics And Communications Engineering
Anurag College of Engineering
04.2001 -
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