Systems Engineer
Metclouds Technologies
Kochi
- Maintained real-time oversight of server performance to swiftly address and resolve technical concerns using live chat and ticket support.
- Provided status updates to keep upper management informed and to reach goals.
- Linux server administration.
- Optimizing server performance. Troubleshooting, determining root cause, and working on solution and implementation.
- Experienced in managing shifts and working as a shift administrator.
- Provided technical guidance for system development and troubleshooting.
- Installing and setting up Odoo, and migrating the database.
- Tweaking and optimizing database servers such as MySQL and MariaDB, web servers such as Apache, Nginx, and LiteSpeed, PHP optimization, and setup of server caching according to the user needs for better performance.
- Experience in the creation and restoration of server backups through Acronis and R1Soft backup managers.
- Performing weekly server checks, configuring and scheduling cron jobs.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Experience with SolusVM, nodes. Performed all kinds of VPS and node management via SoulsVM.
- Monitoring server health, including web server, database, disk usage, and uptime monitoring, using monitoring tools.
- Performed regular backups of critical data and documents.
- Managed email routing and internal message protocols to support reliable delivery of communications.
- Analyzed customer requirements and translated them into functional specifications.
- Increased system security and performance with proactive changes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
