GOUTHAM M
Bangalore
Summary
Dynamic Laboratory Project Services Coordinator at IQVIA with a proven track record in project management and workflow optimization. Expert in enhancing team collaboration and training initiatives, utilizing AI tools for process improvement to ensure efficient project execution and high customer satisfaction. Recognized for meticulous file management and outstanding prioritization, multitasking, and planning abilities. Committed to driving success through effective leadership and conflict resolution.
Overview
8
8
years of professional experience
Work History
Laboratory Project Services Coordinator
IQVIA
Bangalore
09.2023 - Current
- Responsibilities have expanded to include major sponsors, such as GSK apart from Emerging Biopharma. I am well-versed in both Topcat and LTMS platforms, and I am presently managing projects on the Topcat platform. I am also fully prepared to transition to, and contribute effectively to, the advanced and more efficient LTMS platform.
- I am focused on using AI tools to improve my workflow, from daily tasks to complete project execution. In addition to my main duties, I contribute to team building and leadership initiatives, and participate in volunteering activities during team events, showing my dedication to professional and personal growth.
- Facilitated training sessions for new team members on operational procedures.
- Collaborated with cross-functional teams to streamline workflow processes.
- Organized and maintained project documentation and records for easy access.
- Monitored inventory levels and ordered additional supplies as needed.
- Resolved customer complaints in a timely manner while upholding company standards.
Business Project
GL Decors
Bangalore
01.2020 - Current
- Company Overview: An event organizer, founded in 2020.
- I built a business from scratch.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Support Executive
LiveAltlife Health Pvt. Ltd.
Bangalore
09.2022 - 09.2023
- Handling client concerns regarding system operations, and providing exceptional customer service through various communication channels.
- Developed and updated FAQs and knowledge base articles for customer self-service resources.
- Maintained accurate records of customer interactions and feedback for quality assurance.
- Analyzed customer issues to identify recurring problems and suggest enhancements.
Civil Service Examination Preparation
Self Employed
Bangalore
01.2018 - 01.2022
- Preparation for the civil service examination conducted annually by the Government of India.
- Developed a good knowledge in the fields of Economy, History, Art and Culture, Ethics and Integrity, Geography, International Relations, Environment and Ecosystem.
- Completed day-to-day duties accurately and efficiently.
Education
B.Sc. - Biotechnology, Botany and Chemistry
St. Joseph's University
Bangalore04-2017
Pre-University College - Pre University
Vijaya PU College
Bangalore04-2014
Skills
- Project management
- Team collaboration
- Workflow optimization
- Training facilitation
- Conflict resolution
- Customer relationship management
- Process improvement
- Leadership initiatives
- Presenting ideas and plans
- Regulatory compliance
- Project coordination
- Project Support
Languages
- English
- Kannada
- Telugu
- Hindi
Volunteer Experience
- National Service Scheme (NSS), Bangalore, Karnataka, Volunteered to work in rural areas, adopted backward villages and schools to increase awareness about the importance of health and education.
- He for She campaign, Campaigning for gender equality and against woman harassment.
Proud Of
Active and adventurous by nature, I thrive on physical challenges and outdoor exploration. Whether it’s a morning run or a mountain trek, I stay energized through movement and inspired by the beauty of nature. Physically and mentally fit, I bring focus, resilience, and a love for adventure into everything I do.
References
References available upon request.
Timeline
Laboratory Project Services Coordinator
IQVIA
09.2023 - Current
Customer Support Executive
LiveAltlife Health Pvt. Ltd.
09.2022 - 09.2023
Business Project
GL Decors
01.2020 - Current
Civil Service Examination Preparation
Self Employed
01.2018 - 01.2022
B.Sc. - Biotechnology, Botany and Chemistry
St. Joseph's University
Pre-University College - Pre University
Vijaya PU College