Goutham U
MBA
Bengaluru,KA
Summary
Looking for an opportunity to work in an Encouraging environment where every effort will contribute towards success.
Hardworking employee enthusiastic about learning field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
3
3
years of professional experience
Work History
Service Support Representative
Unisys
06.2022 - 03.2025
- Roles and Responsibilities:
- Handling the mails and clients of the APAC region.
- Scheduling and arranging the technical support for the client.
- Sending the Assignment Report before the cut-off time.
- Scheduling activities using Salesforce, ServiceNow, and the SRMS tool.
- To ensure that the services provided meet the needs of the clients, as well as the quality and performance expectations of the organization.
- It's responsible for making sure new and updated services are successfully delivered into operation.
- Delivering new and enhancing existing services, and providing timely resolution to escalated incidents, service requests, and problems.
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Gold Loan Relationship Office
Kotak Mahindra Bank
11.2021 - 04.2022
- Roles and Responsibilities:
- Ensure that the Gold Loan targets of the branch are met month on month.
- 100% compliance with processing gold loans is maintained.
- To maintain zero NPA for the branch.
- Maintenance of gold loan registers at the branch level.
- Turn around time should be maintained while processing the gold loan or closing the gold loan.
Education
MBA - Finance And Marketing
Visvesvaraya Technological University
Bengaluru, India06.2021
B. Com - Accounting
Bangalore University
Bengaluru, India05.2018
12TH - Economics
Central Board of Secondary Education
Bengaluru, India04.2015
SSLC -
Karnataka State Secondary Board
Bengaluru, India 04.2001 -
Skills
Problem-Solving Skills, Critical Thinking Skills, Flexibility, Teamwork & Creativity
Timeline
Service Support Representative
Unisys
06.2022 - 03.2025
Gold Loan Relationship Office
Kotak Mahindra Bank
11.2021 - 04.2022
SSLC -
Karnataka State Secondary Board
04.2001 -
MBA - Finance And Marketing
Visvesvaraya Technological University
B. Com - Accounting
Bangalore University
12TH - Economics
Central Board of Secondary Education