Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gouthaman L

Chennai

Summary

Dynamic Customer Service and Operations Analyst with extensive experience and specializing in AML compliance and trade finance operations. Proven track record in reducing false positives and enhancing process efficiency. Skilled in transaction monitoring and stakeholder management, ensuring adherence to regulatory standards while supporting audit excellence.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Customer Service and Operations Analyst

NATWEST DIGITAL SERVICE INDIA PRIVATE LIMITED
04.2019 - Current

Performed end-to-end transaction monitoring for retail, corporate, and trade finance customers.


Investigated alerts related to AML, CFT, TBML, sanctions breaches, and unusual transaction behavior.


Conducted detailed analysis of Letters of Credit, Bank Guarantees, and Trade Transactions to identify discrepancies, fraud indicators, and compliance risks.


Prepared and filed Suspicious Transaction Reports (STRs / SARs) in accordance with regulatory requirements.


Ensured compliance with RBI guidelines, FATF recommendations, OFAC sanctions, and internal AML policies.


Reduced false positives by applying risk-based assessment methodologies and customer profiling.


Collaborated with Compliance, Legal, Risk, and Operations teams for escalation management.


Performed quality assurance reviews and mentored junior analysts to maintain investigation accuracy and SLA adherence.


Supported internal and external audits with zero critical audit observations.

Senior Investigator

NATWEST DIGITAL SERVICE INDIA PRIVATE LIMITED
05.2016 - 03.2019

Managed end-to-end correspondent banking operations, including Nostro account monitoring and reconciliation across multiple currencies.

Analyzed daily cash positions and ensured liquidity adequacy to support international payments.


Investigated SWIFT payment exceptions (MT103/MT202) and resolved breaks within SLA.


Performed transaction monitoring and AML reviews, identifying suspicious activities and escalating SARs.


Conducted sanctions screening aligned with OFAC, EU, and UN regulations.

Prepared financial reports and MIS dashboards for senior management.


Supported internal and external audits, ensuring zero major audit findings.

Trade Finance Officer

NATWEST DIGITAL SERVICE INDIA PRIVATE LIMITED
12.2012 - 03.2016

Managed Import & Export Letters of Credit, amendments, discrepancies, settlements, and closures.


Processed Bank Guarantees, Standby LCs, and Documentary Collections.

Conducted document examination under UCP 600, ISBP, and ICC guidelines.


Identified potential trade finance fraud and money laundering risks and escalated cases to AML teams.


Ensured adherence to credit, compliance, and operational risk controls.


Improved processing efficiency by optimizing documentation workflows and SOPs.


Maintained strong coordination with relationship managers, clients, and correspondent banks.

Education

MBA - Finance And HR

R.M.K Engineering College
Chennai
04.2012

Bachelor of Science - Bachelor in Electronic And Communication Engineeri

Mookambigai Engineering College
Pudukkottai
04.2010

Skills

    Transaction Monitoring

    AML / CFT Compliance

    Trade Finance Operations

    Trade-Based Money Laundering (TBML)

    Financial Crime Risk Assessment

    Suspicious Transaction Monitoring (STM)

    Suspicious Transaction Reporting (STR / SAR)

    Sanctions Screening (OFAC, UN, EU)

    KYC / CDD / EDD

    Letters of Credit (Import & Export)

    Bank Guarantees (BG / SBLC)

    Documentary Collections

    Regulatory Compliance

    Risk Mitigation & Controls

    UCP 600 / ISBP / ICC Rules

    Audit & Regulatory Reviews

    Process Improvement

    Stakeholder Management

Accomplishments

Awarded with bronze ovation for managing the high volume during contingency


Received spot ovation for the SAR filings.

Received 6 spot ovations for learning quickly and producing best quality in process and product deliveries , Identifying and reporting the defects in Quantexa system migration.


Received Gold ovation for continuous support to the onshore team at the time of Chennai floods.

Certification

Anti- Money Laundering & Know your customer certification - IIBF


Skill assessment - Trade, AML, Reconciliation, Payment, CPB & QSA (1 & 2).

Timeline

Customer Service and Operations Analyst

NATWEST DIGITAL SERVICE INDIA PRIVATE LIMITED
04.2019 - Current

Senior Investigator

NATWEST DIGITAL SERVICE INDIA PRIVATE LIMITED
05.2016 - 03.2019

Trade Finance Officer

NATWEST DIGITAL SERVICE INDIA PRIVATE LIMITED
12.2012 - 03.2016

MBA - Finance And HR

R.M.K Engineering College

Bachelor of Science - Bachelor in Electronic And Communication Engineeri

Mookambigai Engineering College
Gouthaman L