GOUTHAMI KOTHAPALLY

• Company Overview: Teleperformance is a global digital business services company
• Global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment
• Promoted as POD LEAD: (Oct 20th 2022 to Present)
• Most Recent Project :
• Lead a team consisting of 31 Associates, monitoring KPIs and ensuring the SLA'S met
• Assisted Al in developing conclusions on the consumer behavior by creating relevant data markers
• Coaching and giving feedback to the team to bridge the knowledge gap
• Creating technical documentation on the product development for training and feedback
• Trained new hires on the product and briefed them on client requirements and business strategies
• Setting up a policy framework to categorize issues and automation
• Conducting calibrations to streamline the policy and process workflow
• Previous Project :
• As a Support Escalation Engineer representing Google and communicating with customers via, written correspondence, or electronic service regarding escalated problems in Google software products, (Google Meet) and managing relationships with those customers
• Worked closely with the Development Team, supplying proper Tag inputs for the observed Quality Issues in the Products, after trying to resolve it at point
• Interacting with the Google MTV team on a weekly basis to learn of new launches and updates
• Interacting with MTV leads to resolving ambiguities
• Collating the issues and reporting to the incident management team with proper analysis and data
• Passing on the updates and clarifying doubts of the team
• Mentoring the team and helping them to identify potential issues
• Providing performance feedback to the team members on a weekly basis by conducting one on one
• Evaluating and comparing performance scores of team members
• Training the newbies and providing Knowledge refreshers to the tenured agents
• Keeping a track of all the bugs raised and interacting with the management regarding the same
• Teleperformance is a global digital business services company
• Global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
• Academic Projects :

Major project 1

Title of the Project: Leading and lagging of Power Factor

Description:

The time difference is calculated to display the leading or lagging power factor. This is achieved by using a set of capacitors and inductor forming as load whose current is sensed by a CT for further processing against the voltage to display the power factor.

Major project 2

Title of the Project : Single Phase inverter design interfacing with Matlab using Aurdino microcontroller.

Description: A prototype of an inverter is made. A programme is written in Mat lab and the prototype is connected to Aurdino. The Aurdino cable is connected to computer and the programme is run thus the

inverter motor also.

• All aspects of an organization total quality function
• Develops and directs quality Standard programs designed to drive continuous improvement of organizational processes
• Achieving Targets as per Dispatch plan
• Finished Goods storage and supplies as per customer's orders