Summary
Overview
Work History
Education
Skills
Websites
Certification
Professional Highlights
Accomplishments
Software
Timeline
Generic

GOUTHAM LAKAMSANI

Technical Program Manager
Bengalure

Summary

Experienced IT Program Delivery & Operations leader with a reputation for strong work ethics, transparency, approachability, and a dedication to team success and innovation. Over a decade of successful experience in delivering large-scale, complex infrastructure and telecom IT programs, along with 20 years in Systems Engineering, Solution design, and Service Operations for global clients across Americas, APAC & Europe. Proven track record of success and deep technical expertise. Proficient in leading and mentoring technical teams to achieve outstanding customer experience, service quality, and business outcomes.

Overview

20
20
years of professional experience
4
4
Certifications

Work History

Technical Program Manager – Delivery & Operations

Accenture
Bengalure
10.2023 - Current

Managed risk effectively by creating contingency plans and closely monitoring project progress.

  • Championed process improvements that resulted in reduced overhead expenses without compromising product quality.
  • Demonstrated effective stakeholder management skills by actively engaging key decision-makers in project discussions.
  • Negotiated contracts with vendors to secure the best possible resources at optimal costs for projects.
  • Delivered high-quality products by effectively managing cross-functional teams of developers, testers, and business analysts.
  • Created and monitored compliance with delivery schedule milestones to support consistent progress toward internal goals.
  • Maximized ROI for technology investments through careful analysis of requirements, cost-benefit assessments, and stakeholder input.
  • Interfaced with internal IT development teams to integrate new technologies, streamlining use of existing systems to optimize delivery and operation metrics.

Program Delivery DSO (Delivery, Security & Operations)

nbn
Melbourne
10.2021 - 08.2023
  • Company Overview: nbn is government operated and a wholesale open access system that service providers connect to in order to provide high-speed broadband access to customers.
  • As DSO Manager, had managed the successful delivery of multiple programs of work for different units i.e. Products, Customer, Networks, Assurance.
  • This is by acting as a servant leader / scrum master / Design SME and overall responsibility of end-to-end delivery of the respective programs.
  • Led both Delivery and Operations teams for the applications in scope and effectively managed key stakeholders and major production issues along with introduction and adoption of CI/CD Practices into Customer Assurance space.
  • Nbn is government operated and a wholesale open access system that service providers connect to in order to provide high-speed broadband access to customers.
  • Self-motivated, with a strong sense of personal responsibility.

Reliability Engineering & Operations Lead

NBN
Melbourne
01.2019 - 10.2021
  • As Operations lead, I had the overall responsibility of Application Support and Maintenance (AS&M) service delivery and acted as Operations SME for operational escalations for multiple OSS Platforms.
  • Responsible for the Vendor management and coordinating with the internal teams delivering specific scope under the AS&M program.
  • Delivered complex projects by managing multiple distributed delivery teams and managing the operational aspect of the impacted platforms at the same time which derives the pure DevOps methodology.
  • Driven new processes and optimized the delivery and deployment process by effective CI/CD strategy, complete test automation and state of the art end to end pipelines.
  • Formed and led a high performing team during the pandemic Covid-19 which led the business unit resulting in extremely positive feedback from the Coles CIO and NBN CIO.
  • Led the Devops teams to build green field CI/CD processes for Network Assurance platforms.
  • Delivered cloud migration project for NBN's biggest petabyte size Splunk database along with automated environment provisioning pipelines.
    Played a critical application architect role to drive the key architecture initiatives by effectively collaborating between multiple teams.

Application Architect / Systems Engineering Lead

NBN
Melbourne
07.2016 - 01.2019
  • Worked with business and IT Solution Architects to define the business and process requirements for the Strategic Network Performance Management platform.
  • As a DevOps Lead and Subject Matter expert, I played lead role in contributing to the overall software development life-cycle including requirements gathering / analysis, design, development technologies, release / version control, testing and deployment across systems.

OSS Presales Manager

Huawei Technologies
Bahrain
01.2016 - 12.2016
  • Company Overview: OSS Consulting - Multiple Proposals & Projects
  • By being part of the Design & Architecture team, worked on presales for multiple proposals and responsible for project kick-offs, proposal preparation.
  • OSS Consulting - Multiple Proposals & Projects

Solution Architect & Development Lead

Alcatel -Lucent
Bengalure
06.2010 - 01.2016
  • Working as Solution Architect and R&D Module Lead in the development of next generation OSS product components which will perform Advance Co-relation and automatic fault recover by collecting and processing the alarms from the various umbrella NMS/OSS systems.
  • As an Architect, I was responsible for designing the System components, technical architecture, logical and domain architecture.
  • As a Development Lead, I was responsible for delivering the solution in the given time frame, managing the Scrums and Sprints model, the main tasks including requirement gathering, developing and testing the software solution.
  • As an System Integrator, executed COTS based OSS Integration projects for different Telcos in APAC region.
  • Involved in design of new projects, efforts Calculation and Project kick off initiatives, involved in design, development and testing of the software modules that contributed for large IT projects that's been implemented at various telecom operators across the world.
  • Executed OSS Integration projects in Malaysia, Australia and India.
  • Lead the technical pre-sales in North American region supporting the Proposals, POCs and contributed in the design discussions for major Telco's around the region.
  • Worked on multiple OSS Integration projects around the world which includes a major green field implementation in Malaysia.

Associate Consultant

Satyam Computers / Tech Mahindra
Bengalure
01.2005 - 12.2010
  • Responsible for Project Kickoffs and Pre-Sales activities – Working in the design and architecture team for providing the architecture for new projects and enhancements along with proposal preparation, Requirements Gathering, Project kick-offs activities.
  • Performing Pre-Sales activities in North American Region and Implementing the OSS Solutions for various customers.

Education

Master of Computer Applications -

Bangalore University
Bangalore, IN
03.2003

Skills

Business analysis

Scrum master

DevOps practices

Technical leadership

Stakeholder relations

ServiceNow

System architecture

Telecom OSS

Site Reliability Engineering

GenWizard

Gen AI

Websites

Certification

Software-Defined WAN Certified Professional (SDCP), D01-504c-0210

Professional Highlights

  • Successfully delivered multiple complex programs, ranging up to $4 million of CAPEX, while overseeing extensive onshore and offshore teams.
  • Led and delivered critical cloud migration initiatives which resulted in $400,000/Year Opex cost savings and achieved security compliance.

Accomplishments

    Led the delivery of complex projects and Site Reliability Engineering (SRE) processes, including end-to-end implementation and ongoing maintenance of advanced ServiceNow solutions across diverse technologies.

    Delivered complex projects by managing multiple distributed delivery teams and managing the operational aspect of the impacted platforms at the same time which derives the pure DevOps methodology.

    Driven new processes and optimized the delivery and deployment process by effective CI/ CD strategy, complete test automation and state of the art end to end pipelines.

    Delivered cloud migration project for NBN’s biggest petabyte size Splunk database along with automated environment provisioning pipelines.

    Played a critical application architect role to drive the key architecture initiatives by effectively collaborating between multiple teams

Software

ServiceNow

Telecom OSS

GenWizard

Timeline

Technical Program Manager – Delivery & Operations

Accenture
10.2023 - Current

Program Delivery DSO (Delivery, Security & Operations)

nbn
10.2021 - 08.2023

Reliability Engineering & Operations Lead

NBN
01.2019 - 10.2021

Application Architect / Systems Engineering Lead

NBN
07.2016 - 01.2019

OSS Presales Manager

Huawei Technologies
01.2016 - 12.2016

Solution Architect & Development Lead

Alcatel -Lucent
06.2010 - 01.2016

Associate Consultant

Satyam Computers / Tech Mahindra
01.2005 - 12.2010

Master of Computer Applications -

Bangalore University
GOUTHAM LAKAMSANITechnical Program Manager