ServiceNow
Experienced IT Program Delivery & Operations leader with a reputation for strong work ethics, transparency, approachability, and a dedication to team success and innovation. Over a decade of successful experience in delivering large-scale, complex infrastructure and telecom IT programs, along with 20 years in Systems Engineering, Solution design, and Service Operations for global clients across Americas, APAC & Europe. Proven track record of success and deep technical expertise. Proficient in leading and mentoring technical teams to achieve outstanding customer experience, service quality, and business outcomes.
Managed risk effectively by creating contingency plans and closely monitoring project progress.
Business analysis
Scrum master
DevOps practices
Technical leadership
Stakeholder relations
ServiceNow
System architecture
Telecom OSS
Site Reliability Engineering
GenWizard
Gen AI
Led the delivery of complex projects and Site Reliability Engineering (SRE) processes, including end-to-end implementation and ongoing maintenance of advanced ServiceNow solutions across diverse technologies.
Delivered complex projects by managing multiple distributed delivery teams and managing the operational aspect of the impacted platforms at the same time which derives the pure DevOps methodology.
Driven new processes and optimized the delivery and deployment process by effective CI/ CD strategy, complete test automation and state of the art end to end pipelines.
Delivered cloud migration project for NBN’s biggest petabyte size Splunk database along with automated environment provisioning pipelines.
Played a critical application architect role to drive the key architecture initiatives by effectively collaborating between multiple teams
ServiceNow
Telecom OSS
GenWizard