GOVARDHAN DAGDUPANT ARYA

• Possess 2 years of experience in logistics at Jain Spices Pvt. Ltd.
• Inventory & Stock Management
  Monitored stock levels and ensured timely replenishment to avoid shortages.
  Coordinated with warehouse teams for proper storage, FIFO (First In First Out), and stock audits.
• Transportation & Dispatch
  Scheduled and tracked dispatches of goods to distributors, retailers, and regional warehouses.
  Negotiated with transporters for cost-effective and timely deliveries.
• Order Processing & Documentation
  Handled sales orders, delivery challans, invoices, and e-way bills.
  Ensured compliance with GST and other regulatory requirements in logistics documentation.
• Coordination & Vendor Management
  Coordinated with suppliers, distributors, and internal teams for smooth logistics operations.
  Maintained strong relationships with transport vendors for reliable delivery services.
• Logistics Planning & Optimization
  Planned routes and loads to minimize transportation cost and time.
  Analyzed logistics performance and suggested improvements for efficiency.
• Problem Resolution
  Addressed delivery delays, damages, and customer complaints promptly.
  Implemented corrective measures to prevent recurring issues.
• Reporting & MIS
  Prepared daily/weekly reports on dispatch, stock, and logistics expenses.
  Assisted management in forecasting demand and supply chain planning.

Responsibilities – Front Desk Executive (Lemon Tree Hotel)

• Greeted and welcomed guests with a professional and friendly attitude, ensuring a positive first impression.
• Handled guest check-in and check-out processes efficiently using hotel management software (PMS).
• Managed room reservations, cancellations, and modifications via calls, emails, and online booking platforms.
• Addressed guest queries, complaints, and special requests to ensure high levels of customer satisfaction.
• Processed billing, handled cash/credit card transactions, and maintained accurate financial records.
• Assisted guests with travel arrangements, local information, and concierge services.
• Maintained daily reports (occupancy, revenue, guest feedback) for management review.
• Ensured compliance with hotel policies, safety procedures, and quality service standards.
• Built strong customer relationships, leading to repeat business and positive guest reviews.