Overview
Work History
Education
Skills
Certification
Languages
Accomplishments
Timeline
Generic
Govardhana Surya Sai Bommali

Govardhana Surya Sai Bommali

Visakhapatnam

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Functional Consultant

Icertis Pvt. Ltd.
Pune
01.2022 - Current
  • Led end-to-end SaaS implementations, from requirements gathering to post-go-live support, ensuring successful project delivery within budget and timeline constraints.
  • Conducted a detailed business process analysis to identify inefficiencies, recommending, and implementing process optimizations that improved operational performance.
  • Developed functional specifications (BRD, FSD) and worked closely with stakeholders to ensure a clear understanding of business needs and technical capabilities
  • Collaborated with cross-functional teams, including developers, testers, and business users, to ensure seamless integration and functionality across different modules
  • Facilitated client workshops and stakeholder meetings to capture business requirements, and provide expert guidance on system capabilities and best practices.
  • Provided post-implementation support, including troubleshooting, system enhancements, and training for end users to maximize solution adoption.
  • Performed UAT (User Acceptance Testing) and validated system configurations, ensuring quality and client expectations.
  • Led efforts to standardize operating procedures and established documentation protocols, enhancing operational efficiency and knowledge management.
  • Promoted to Senior Functional Consultant in recognition of exceptional performance, leadership, and expertise.

Manager - Process Design

AU Small Finance Bank
Mumbai
06.2021 - 12.2021
  • Analyzed daily sales data to identify underperforming products and regions, implementing strategies to boost revenue.
  • Developed a performance tracking tool to enable the sales team to monitor their progress and optimize efforts.
  • Recognized among the top five contributors for providing suggestions to enhance the consumer experience of the mobile banking app.
  • Identified process inefficiencies, reducing account opening turnaround time by 12 minutes through process optimization.
  • Conducted user interviews, usability testing, and UX evaluations to assess the current experience, recommend improvements, and design prototypes using Figma for testing.
  • Updated training modules and documentation for 30 products to align with system and policy changes, enhancing training efficiency.
  • Negotiated with vendors to update the app, resulting in improved learning experiences and training outcomes.
  • Increased mobile app adoption by improving UX and onboarding, boosting app usage from 72% to 90%.

Education

Institute Of Management - Marketing and Operations

Institute Of Management
Visakhapatnam
06.2019

Skills

  • Business Process Management (BPM) and Optimization
  • Project Management
  • Cross-functional team collaboration
  • Business Requirements Gathering and Documentation
  • User Acceptance Testing (UAT) & Quality Assurance
  • Client Relationship Management and Stakeholder Engagement

Certification

  • Google Project Management
  • Google UX Design Professional
  • Lean Six Sigma Green Belt (ICGB)

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Accomplishments

  • Above & Beyond Award – Recognized for exceptional performance and going beyond expectations in delivering client requirements (August 2024).
  • Rising Star Award – Honored for outstanding contributions and consistent high performance in projects (March 2024).
  • Job Well Done Award – Received twice for delivering quality work and meeting critical deadlines (Both in December 2024).

Timeline

Senior Functional Consultant

Icertis Pvt. Ltd.
01.2022 - Current

Manager - Process Design

AU Small Finance Bank
06.2021 - 12.2021

Institute Of Management - Marketing and Operations

Institute Of Management

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Govardhana Surya Sai Bommali