Govind
New Delhi
Summary
Adept at strategic decision-making and advanced project management, I leveraged my expertise at Healthmug Private Limited to significantly enhance operations and customer satisfaction. My collaborative efforts and proficiency in Microsoft Office have consistently driven team success and operational efficiency, underscoring my ability to lead and innovate within fast-paced environments.
Overview
8
8
years of professional experience
Work History
Operations - Escalation
Healthmug Private Limited
New delhi
07.2021 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used coordination and planning skills to achieve results according to schedule.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved operations through consistent hard work and dedication.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Collaborated with team members to achieve target results.
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Resolved problems, improved operations and provided exceptional service.
Team Leader Operations
Konexions Back Office Service Pvt Ltd
04.2018 - 09.2019
- Managing filing system
- Updating paperwork, maintaining documents and word processing
- Maintaining Master Files Creating Invoices Maintaining Office inventory
- Project lead for Airtel (Collection)
- Managing team to recover the Bad Debts and to recover from loss assets
- Paytm (Payments Bank Startup Surveys)
- Managing Huge Team of 36 field executives to survey and team of 25 sales executive for interacting with customers for opening paytm payments bank account.
Assistant Team Leader
11.2017 - 04.2018
- Preparing Weekly/Monthly reports, memos, invoices, and other documents
- Answering phones and routing calls to the correct person or taking
- Messages
- Handling basic bookkeeping tasks
- Filing and retrieving corporate records, documents, and reports
- Researchingandconductingdatatopreparedocumentsforreview and presentation by boards of directors, committees, and executives
- Helping prepare formeetings
- 3
- Backend Operations
Sales and Marketing Executive
ITBP, India Tea Promoters Bureau
09.2017 - 11.2017
- Presently Working Performed competitive analyses and adjusted sales and marketing strategies accordingly
- Cultivated and maintained strategic alliances with key partners and vendors
- Developed positive, performance-based internal sales and marketing culture to include mentoring staff
- Managed stock maintenance
- Making of company Brochures, Profiles etc., Develop and maintain strategic long-term trusting relationships with high volume clients to accomplish growth and long-term company objectives Research key customer wants andneeds Suggest solutions that answer clients needs and wants Ensure the committed Products are delivered in a timely manner Serve as contact point for key customers and internal teams Resolve customers' complaints in an elective and respectful way Gather, report and communicate customers' feedback on service, technology and productdelivery Research and source new potential clients Measure, track and analyze the problems and rectify Create reports for senior management Keep abreast with industry and market trends and best practices (III) Teleperformance, Gurugram —
Tele Caller
05.2017 - 08.2017
- Contacting potential or existingcustomers to inform them about a product or service using scripts Answering questions about products or the company Asking questionsto understand customer requirements and close sales.
Education
10th -
CBSE
Delhi12th -
CBSE
DelhiSkills
- Strategic Decision-Making
- Project Management Skills Advance
- Microsoft Office
- Help Desk Operations
- Team Operations
Languages
- Indian
- Languages :- Hindi, English, Tamil & Punjabi
Personal Information
Title: Customer Support - Escalation
Personal details
Father’s Name :- Mr. Manoj Kumar
Date of Birth :- 31st March 2000
Sex :- Male.
Martial Status :- Unmarried
Religion :- Hindu
Nationality :- Indian
Languages :- Hindi, English, Tamil & Punjabi
Declaration:-
I hereby acknowledge & authenticate, that the information mentioned above in this document is true.
Timeline
Operations - Escalation
Healthmug Private Limited
07.2021 - Current
Team Leader Operations
Konexions Back Office Service Pvt Ltd
04.2018 - 09.2019
Assistant Team Leader
11.2017 - 04.2018
Sales and Marketing Executive
ITBP, India Tea Promoters Bureau
09.2017 - 11.2017
Tele Caller
05.2017 - 08.2017
10th -
CBSE
12th -
CBSE
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