Govind Acharya - Mortgage Underwriter - Infosys BPM Limited

Summary

Seasoned Assistant Manager with comprehensive knowledge in team leadership, project management, and operational procedures. Strong ability to lead diverse teams, handle multiple tasks simultaneously, and deliver high-quality customer service. Successful track record of improving efficiency, increasing productivity, and driving customer satisfaction in previous roles. Possess strong interpersonal skills, problem-solving abilities, and decision-making process that drive business success.

Overview

14

years of professional experience

2011

years of post-secondary education

3

Certifications

5

Languages

Work History

ASSISTANT MANAGER

Infosys BPM Limited

05.2011 - Current

International Banking and Securities industry and experience working with a financial services consulting organization or a large FSI
Supervised day-to-day operations to meet performance, quality and service expectations.
Identify portfolio risks resulting from the client's underlying business practices
Development and implementation of operational procedures and controls to mitigate risks and maintain operational efficiency
Work with the Team Manager/Operational Manager to plan and provide support and guidance with Disciplinary & Grievances, completing documentation and scribing for interviews
Ensure appropriate documentation in place in accordance with bank policies & procedures, to facilitate borrowing by the client, and ensure lien/security/collateral perfection
Provide appropriate support to Credit Managers as and when needed on various client portfolios
Responsible for the quality audit of lending files audited by the team to ensure the alignment with the bank's credit risk policies
Build relationships with internal and external stakeholders
Successfully managed and delivered multiple projects, ensuring client satisfaction and meeting project goals
Work with the Credit Manager and Closing partners to ensure a seamless and timely delivery of loans to the client, while maintaining a strict regulatory and control environment
Managing Deal building, documents validation & deal closing with initial funding
Responsible for processing and reviewing day-to-day transactions and generating internal MIS for all support functions as required

Education

MBA -

Bangalore University, Oxbridge Business School

BBA - undefined

SB College Of Management Basava Kalyan

Skills

US Mortgage experience in Origination specifically Pre Underwriting / Conditions review

Ability to work in a flexible and production-oriented environment

Loan Processing and Audit

Good knowledge of consumer credit and credit risk

Home fulfillment and Security receipt

Good computing and accounting skills

Good balance between people, process & clients

Good client management & relationship building skills

Quality conscious

Flair for constant process improvement

Proficient with Operating Systems

Certification

Certified Six Sigma-Green Belt

Accomplishments

Received CEO High Performer Incentive award in 2023.
The prestigious I-Star award twice, along with multiple other awards and client accolades.
Received clients emerging star award for helping and successfully implementing clients’ project.

Timeline