C# Net
Govind Belwani
Senior Assistant Manager
Hyderabad,Telangana
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Customer-focused professional with successful 10+years career in Healthcare sector. Dynamic successful applying Problem solving and improving customer Satisfaction in busy business environment.
Overview
16
16
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Senior Assistant Manager
Sutherland Healthcare Solutions Pvt Ltd
Hyderabad, India
09.2011 - Current
- Managed 4 different teams with 40-60 team members.
- Implemented 600+ HL7 projects with the team(18) during this span.
- Completed 350+ Data conversion Projects with the team(13).
- Ran a 24*7 post Server Migration completing 1100 cases with a team of 9
- Helped Org achieve CMMI Level 5 with contributions towards Project Planning and Process Improvements.
- Interviewed, hired and trained staff 200 + associates during this tenure and built successful team to achieve the above numbers.
- Worked closely with CEO, Senior Directors , VP's and AVP's of various Healthcare Organizations with on time deliverables.
- Generated repeat business through exceptional customer service (NPS 92%).
- Worked Closely with sales team to identify projects worth $400k every quarter.
- Worked closely with Support Managers and Subject Matter Experts to identify Areas of improvement and reduce the no of cases logged by client by 60%.
- Established end to end Business process for a acquired RCMS Product and established Processed to shorten the Turn around time by 2 weeks.
- Developed strategy to increase sales and drive profits by closely working with the client month on month to achieve Revenue Targets.
- Strengthened operational efficiency to remain cost-effective while maintaining quality service.
- Mentored team members to enhance professional development and accountability in workplace.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Documented project progress to fulfill project requirements and establish traceability using tools like Smart sheet.
- Built successful project plans covering objectives, resources and staffing to meet schedules using Smart sheet.
- Scheduled MRM' s with senior leaders to update the progress of the Projects and communicate Risks related to scheduled , Budget and scope.
- Worked flexible hours across night, weekend and holiday shifts.
Assistant Manager
Sutherland Healthcare Solutions
Hyderabad, Telengana
10.2019 - 12.2021
- Managed a team of 27 for HL7 Implementations and Data Conversions
- Completed 400+ HL7 Interface Projects as a team.
- Completed 60 + Conversion Prjoects along with the team with an NPS of 92%.
- Involved with Hiring of 100+ candidates for various roles across the Business unit.
- Working closely with Requirement gathering team for on time assignments helping clear the roadblocks or any questions /doubts posted by the Hosptials /Healthcare Organizations.
- Reviewed Sales and Profit report and recommeded strategies to improve company efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Launched quality assurance practices for each phase of Implementations and achieved 95% during internal and external Audits.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Technical Lead
Sutherland Healthcare Solutions
Hyderbad, Telengana
10.2016 - 10.2019
- Provided technical expertise as well as direct support needed for applications and interfaces to a team of 15 including support team.
- Worked on defining and planning the project scope with the management and vendor/client teams and setting project timelines.
- Performed Gap Analysis on vendor requirements for creating new interfaces and enhancing existing interfaces.
- Assessed project milestones and team performance to keep staff on-task.
- Provided Training and mentoring to junior team members.
- Enhanced interfaces to promote better functionality for users and
Organized system operating procedures to strengthen controls. - Engaged in various discussions to create and get approval for specification documents from various teams involved in the project.
- Helped in migrating Legacy Application's existing interfaces to the new Product in Cloud environment.
- Worked on Meaningful use (MU) stage 2 deliverables like patient portal , CDA and CCDA implementations.
- Establish Real time(TCP/IP) and Batch Connections(SFTP/FTP) between EMR/EHR to all Ancillaries(HIS and LAB).
Subject Matter Expert
Sutherland Healthcare Solutions
Hyderbad, Telengana
10.2013 - 10.2016
- Supported Onshore and off shore teams in continuous delivery of Implementation projects with 95% Quality .
- Created 100+ ADT, SIU, DFT, ORU, ORM, XML, and MDM interfaces with Epic, LabCorp , Quest, Solaris, NextGen and many more.
- Communicated and escalated issues to the appropriate department to promptly and effectively address issues followed by RCA
- Managed the go-live of the client's custom interfaces throughout the Implementation with zero Go Live misses.
- Provided On-Call support (24x7) to resolve fatal errors and technical issues in the Allscripts Interface engine.
- Devised test plans, validate changes, interpret HL7, analyze billing issues, and present changes at the building meeting for sign-off.
- Analyzed HL7 messages from message router to coordinate changes between inpatient and outpatient downstream systems.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Senior Interface Analyst
Sutherland Healthcare Solutions Pvt Ltd.
Hyderbad, Telengana
09.2011 - 10.2013
- Worked on 50+ HL7 projects on Legacy systems in a span of 4 months.
- Worked with customers to understand project requirement and provide excellent service. Achieved 10/10 NPS score for 21 of 26 Projects.
- Developed and maintained courteous and effective working relationships with various Internal and on shore teams.
- Created plans and communicated deadlines to complete projects on time using CRM tool Clarity.
- Proved successful working within tight deadlines and fast-paced atmosphere. Offered friendly and efficient service to customers, handled challenging situations with ease.
- Helped Sales team during pre and post sales evaluation of HL7 and Custom interfaces.
Process Associate
GENPACT
Hyderabad, India
05.2010 - 09.2011
- Partnered with cross-functional teams(Support and sales) to conduct thorough discovery and due diligence on existing processes.
- Helped 300+ Customers troubleshooting Laptops, Network, storage devices and Memory
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped business achieve monthly Targets upto 350K.
Customer Service Professional
SITEL
Hyderabad, India
11.2009 - 04.2010
- Responded to customer calls and emails to answer questions about DELL products and services
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Boosted sales revenue by skillfully promoting diverse service options.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 20 -25 customers each day.
Associate Software Engineer
APPLABS
Hyderabad, India
03.2008 - 04.2009
- Developed 2 modules(Appointment Scheduling ,System admin) for Darwin Healthcare Application using C#.NET
- Executed 150 Test cases related to Exceptional handling , Web and Windows Forms.
- Involved with the design of UML Diagrams for a Hospital Managment system.
- Documented resolutions for Bug fixes(60+) for inclusion in knowledge base.
Education
MBA - Healthcare Services Management
Sikkim Manipal University
Sikkim 07.2014 - 06.2016
Bachelor of Technology - Electrical, Electronics And Communications Engineering
P.Indira Reddy Memorial Engineering College
Chevella 09.2003 - 05.2007
Skills
Employee performance evaluations
Accomplishments
- Resolved product issue through consumer testing.
- Documented and resolved many issues which led to Customer Satisfaction scores of 9 and above.
- Collaborated with cross functional team in the development a new Patient scheduling Interfaces
- Supervised team of 7-40 staff members.
- Achieved 82% Utilization through effectively Planning and Monitoring of Projects
Software
XML
SQL
Certification
Business Analytics IIM-K
Interests
READING
Running
MOVIES
Timeline
Management Development Program IIM-L
07-2021
Talent Management- XLRI
03-2021
Business Analytics IIM-K
08-2020
Strategic Performance Management XLRI
12-2019
Assistant Manager
Sutherland Healthcare Solutions
10.2019 - 12.2021
Technical Lead
Sutherland Healthcare Solutions
10.2016 - 10.2019
MBA - Healthcare Services Management
Sikkim Manipal University
07.2014 - 06.2016
Subject Matter Expert
Sutherland Healthcare Solutions
10.2013 - 10.2016
Senior Assistant Manager
Sutherland Healthcare Solutions Pvt Ltd
09.2011 - Current
Senior Interface Analyst
Sutherland Healthcare Solutions Pvt Ltd.
09.2011 - 10.2013
Process Associate
GENPACT
05.2010 - 09.2011
Customer Service Professional
SITEL
11.2009 - 04.2010
Associate Software Engineer
APPLABS
03.2008 - 04.2009
Bachelor of Technology - Electrical, Electronics And Communications Engineering
P.Indira Reddy Memorial Engineering College
09.2003 - 05.2007
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