Govind Gurjar
CUSTOMER FACING,TEAM OPERATIONS
Kota,RJ
Summary
Accomplished professional with expertise in customer service and problem-solving, honed at Lenskart. Proven track record in enhancing customer satisfaction and loyalty through active listening and relationship building. Adept at managing high-stress situations and resolving conflicts efficiently. Strong product knowledge and adaptability drive success in dynamic environments.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
1
1
Language
Work History
Customer Service Representative
Lenskart
10.2025 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Team Manager
APD GROUP
08.2023 - 04.2024
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Streamlined communication within team, ensuring all members were aligned with project goals and timelines.
SALES EXPERT
SARDAR TRADERS
07.2022 - 07.2023
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Established long-term relationships with clients, leading to increased repeat business and customer loyalty.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decisionmaking.
Education
Bachelor of Arts - ARTS
UNIVERSITY OF KOTA
KOTA,RAJASTHAN 05.2001 -
RAJASTHAN COMPUTER COURSE - COMPUTER BASICS
RAJASTHAN OPEN UNIVERSITY
KOTA 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Call management
Adaptability and flexibility
Customer relations
Google sheets
Relationship building
Email managment
Documentation
Timeline
Customer Service Representative
Lenskart
10.2025 - Current
Team Manager
APD GROUP
08.2023 - 04.2024
SALES EXPERT
SARDAR TRADERS
07.2022 - 07.2023
Bachelor of Arts - ARTS
UNIVERSITY OF KOTA
05.2001 -
RAJASTHAN COMPUTER COURSE - COMPUTER BASICS
RAJASTHAN OPEN UNIVERSITY
05.2001 -