Govind Gurung
End User Support
Pune
Summary
To achieve the best in career and to work with a team of intelligent and gaining good knowledge in all domains, which helps improve career and to learn new things and meet the requirement of the Organization.
Overview
6
6
years of professional experience
7
7
years of post-secondary education
Work History
End User Support Engineer
11:11Systems
04.2024 - 09.2024
End User Support Engineer
SunGard Availability Services
Pune
04.2023 - 04.2024
Customer support executive
Computacenter
05.2022 - 03.2023
IMACD engineer and service desk engineer
Pathways Emerge
03.2020 - 05.2022
Technical Support Executive
Micro point private limited
05.2018 - 03.2020
Education
BSC(COMPUTER SCIENCE) -
PUNE
Pune 04.2004 - 10.2008
HSC -
PUNE
Pune 06.2003 - 06.2004
SSC -
PUNE
Pune 06.2001 - 06.2002
Certification
Skills
Remote support to clients over chat and phone support
Wireless configuration and troubleshooting
Tracking and managing work records
Providing VPN access to associates based on their Projects
Troubleshooting Antivirus issues like (MacAfee, Microsoft Essentials, Symantec)
Installation of local and network printers
Remote Desktops Connection, Remote Administrator Viewer Full Control Access
Internet issues, Virus issues, Windows Update
Ability to create technical documentation and SOPs on current trend issues
Incident Management on Service-Now Tool
Expertise in troubleshooting MS Office application Including Skype, MS Teams, Excel, Office, OneDrive
Asset and Accessories Management and Replacement
Creating and Modifying user accounts in Active Directory
BitLocker Encryption- Providing on-call support to recover endpoints
Understand basic networking fundamentals (IP, DHCP, DNS)
Multifactor authentication -Adding and Reset resources in Azure portal
Basic knowledge of Autopilot process in Microsoft Intune
Basic knowledge of Automox tool
Timeline
End User Support Engineer
11:11Systems
04.2024 - 09.2024
End User Support Engineer
SunGard Availability Services
04.2023 - 04.2024
Customer support executive
Computacenter
05.2022 - 03.2023
IMACD engineer and service desk engineer
Pathways Emerge
03.2020 - 05.2022
Technical Support Executive
Micro point private limited
05.2018 - 03.2020
BSC(COMPUTER SCIENCE) -
PUNE
04.2004 - 10.2008
HSC -
PUNE
06.2003 - 06.2004
SSC -
PUNE
06.2001 - 06.2002
Certification
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