Govind Jha
Summary
Experienced in HR operations and skilled in analyzing and improving operational processes. Expertise in HR systems including PeopleSoft, SAP, SuccessFactors Employee Central, Workday, ServiceNow, Cyborg, and Master Tax. Proficient in PC applications such as Excel, Word, Visio, and MS Access. Extensive experience in HR Transformation ,transition management, employee lifecycle management, and payroll processing within HRSS and HRO teams. Well-versed in change management practices and possess a deep understanding of U.S. payroll and taxation regulations. Meticulous attention to detail with a track record of maintaining high-quality and accurate records. Professionalism in handling delicate HR matters. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Certifications
Work History
Senior Manager –Global HR Operations
PepsiCo
3 2024 - Current
- Collaborating with Global HR Ops team to implement organizational changes in the form of org & reorg structure enhancements
- Verified the accurate alignment of work location, cost center, department, business unit, and market unit in the system
- Ensured all necessary approvals for sector-wide organizational structure changes were in place
- Coordinating with EC configuration and implementation teams for organizational structure changes affecting global employees
- Leading department and cost center changes for approximately 70,000 employees across an entire sector
- Leading a team overseeing the data replication process for North America, identifying and resolving errors in data transfer from Employee Central (EC) to SAP.
- Trained all new team members to ensure successful onboarding and integration
- Automated processes using ServiceNow, saving 1,040 hours annually.
- Designed role-based access, eliminating manual approval steps for application access
- Successfully completed a challenging team transition within HR Ops across different verticals with no impact on process performance
- Delegated tasks according to team members' expertise to ensure timely achievement of goals
- Acquired in-depth knowledge of GBS (Global Business Services) and GCC (Global Capability Centers) cross-functional systems, enhancing the ability to navigate and contribute to complex, integrated business operations
- Partnered with CSR and Employee Engagement teams to achieve organizational goals related to corporate social responsibility and employee engagement activitie
Manager -HR Operations
PepsiCo
09.2021 - 02.2024
- Led and collaborated with the Employee Services team within HR Operations, overseeing HR transformation, transition, and various HR projects
- Transitioned six new processes in 2021 and allocated them to leads based on business requirements
- Successfully completed knowledge capture and transfer for all new processes
- Implemented audit process for U.S. benefits, achieving $4M in cost avoidance.
- Accomplished multiple tasks within established timeframes.
- Engaged with stakeholders and sector lead to drive business strategy, evaluate the future of work, and determine change management implications
- Streamlined and optimized transaction processing from hire to retire, establishing efficient workflows and promoting effective teamwork for achieving desired results
- I lead a team to develop and implement standardized processes at the sector level
- Encouraged and facilitated collaboration among team members and promoted an inclusive working environment
- Maintained consistent delivery of daily activity in adherence to SLA.
- Led a team of 18 members across four processes
- Empowered team members to make decisions, fostering learning and career growth while preparing them for challenging roles
Associate Manager
PepsiCo
12.2019 - 08.2021
- Manage and lead cross functional teams to provide excellent stakeholder engagement delivery of HR solutions that enable the business to carry out current and future state business goal
- I successfully led the initial transition phase for a specific sector, where I documented and transitioned 18 Level 4 processes. This involved detailed planning and execution to ensure a smooth handover and operational efficiency
- Utilize technical and industry knowledge in the areas of HR digital strategies, operating models, service delivery models, and end-to-end process redesigns to identify and manage complex issues
- Ability to work simultaneously on multiple projects to achieve the goal
- Enjoys working collaboratively in teams in a fast-paced environment
- Designed EC(Employee Central) security processes for entire HR team and worked with global team to get that implemented
- Developed transition, communication and implementation plans with relevant stakeholders for process improvements/changes
- Collaborated with multiple stakeholders to ensure alignment on FTE requirements for project allocation
- Completed short term HR projects related to COVID in a brief period
- Facilitated regular communication and collaboration with U.S counterparts, such as Director & VP of HR Operations, in bi-weekly meetings to address challenges and share key takeaways
- Played a key role in designing and implementing the ServiceNow workflow with cross-functional collaboration.
- Developed and implemented a process for terminated employees' bonus validation, saving over $60K in overpayments
- Led a team of 9 members across four processes and projects
- Partnered with stakeholders to design a new severance process flow, reducing manual steps from five to three. Played a key role in documenting the severance process
Analyst
Sears IT & Management & Services
12.2016 - 12.2019
- Collaborated with HRSS team to streamline and transition payroll and payroll taxation processes
- Performed risk assessment and implemented strategies to mitigate potential hazards
- Partnered with stakeholder and worked closely with them on Payroll taxation project also Supported in development of communications relevant to change initiatives in process
- Processed global employees' payroll through PeopleSoft, including on-cycle, off-cycle, and final pay processing
- Processed New Hire, Termination, and Transfer requests based on data received via email or DOL
- Executed payroll processing for approximately 70k employees according to various pay frequencies including weekly, bi-weekly & semi-monthly
- Oversaw tasks such as check reversal, Express check issuance, and Manual check processing
- Audited reports on payroll confirmation day to ensure timely employee payment
- Generated overpayment cases for employees who were mistakenly paid more than their entitlement
- Configured new tax codes in PeopleSoft to align with U.S
- State regulations
- Provided guidance and instruction to enhance the skills of payroll department staff members in preparation and coordination of payroll functions.
U.S Payroll Specialist
Integration InfoTech India Pvt Ltd.
04.2016 - 12.2016
- Ensured seamless execution of all aspects related to the core U.S
- Payroll operation
- Effectively handled quarter end and year end audits, efficiently managing a substantial number of clients during quarterly filing
- Calculated and reconciled taxation, Federal payments, garnishments, and state payments in accordance with U.S norms
- Managed payment processing throughout different cycles
- Delegated responsibilities to the team
- Validated checklists to guarantee the accuracy of daily and weekly tasks
- Established efficient process control measures for improved work accuracy.
Team Member
Aon Hewitt
10.2014 - 03.2016
- Reconciled deposit and tax returns for multinational clients using master tax system, ensuring compliance with federal, state, and local regulations
- Executed special tax codes and processed additional Medicare and SUI payments during quarterly close
- Coordinated with onshore team and clients while maintaining SLA standards and handling EFT registration
- Assisted implementation team of master tax in transitioning to new clients
- Ensured accurate tax reconciliation through analysis of data from various systems including Workday, PeopleSoft, and Cyborg
- Implementation team of master tax
- Reconciliation of taxes with Workday, People soft and Cyborg reports.
Process Associate
Tata Consultancy Services
12.2011 - 02.2014
- Evaluated and assessed Agency Debit Memos (ADM) through comprehensive analysis, responsible for approving or rejecting them
- Conducted thorough quality checks on ADM logged to system
- Retrieved airline ticketing information through PNR from Galileo/Apollo/Worldspan system, used by airlines for ticket booking, and researched against Agency Debit Memo
- Coordinated interagency and airline communications via mail and fax to achieve optimal resolution of customer inquiries
- Met all deadlines outlined in the Service Level Agreement (SLA) with 100% accuracy
- Enhanced the Airlines Reporting Corporation (ARC) service by facilitating efficient ticket transaction settlement between airlines and travel agencies.
Education
MBA GLOBAL -
Deakin University
01.2023 - 04.2024
PG Program management - undefined
IMT Ghaziabad
01.2022 - 04.2023
B.B.A - undefined
Modern Institute of Technology & Management
01.2011 - 04.2011
Intermediate - undefined
Maharashtra Board
01.2007 - 04.2007
SSC - undefined
Maharashtra Board
01.2005 - 04.2005
Skills
HR Transformation & Transition
Certification
ERM (Enterprise Risk Management) certification from KPMG
Accomplishments
- Promoted in March 2024 after successfully delivering all assigned tasks from September 2021 onward
- Received super manager reward for year 2022
- Traveled to U.S and was engaged there with stakeholders for two months in HR Transformation & Transition
- Submitted the idea for several process
- Promoted from Associate Manager to HR Operation Manager in Sep 2021
- Received “Best performer reward” 2nd & 4th qtr 2017.Increased the productivity & efficiency of the team by Creating a checklist. Developed the tools for Payroll file loads, Overpayment &Tax adjustments that reduced the processing average time by 20 minutes & Cost effective. (SEARS)
- Received “Gold Award” for Aon client value. Saved the huge amount in processing the stocks for the employees. Implemented new process for stocks processing. (AON HEWITT)
- Received “Best Performer Award” for six consecutive months based on 100% Productivity with cent percent accuracy. (TCS)
- I have been additionally assigned for quality checking for resolution provided to Agency and the airline by team Members (TCS).
- Organized sports day event for PepsiCo in Hyderabad as part of organizing committee
Personal Information
- Father's Name: Anand Mohan Jha
- Mother's Name: Sudha Jha
- Spouse Name : Abhilasha Jha
- Date of Birth: 06/05/1989
- Nationality: Indian
Timeline
MBA GLOBAL -
Deakin University
01.2023 - 04.2024
PG Program management - undefined
IMT Ghaziabad
01.2022 - 04.2023
Manager -HR Operations
PepsiCo
09.2021 - 02.2024
Associate Manager
PepsiCo
12.2019 - 08.2021
Analyst
Sears IT & Management & Services
12.2016 - 12.2019
U.S Payroll Specialist
Integration InfoTech India Pvt Ltd.
04.2016 - 12.2016
Team Member
Aon Hewitt
10.2014 - 03.2016
Process Associate
Tata Consultancy Services
12.2011 - 02.2014
B.B.A - undefined
Modern Institute of Technology & Management
01.2011 - 04.2011
Intermediate - undefined
Maharashtra Board
01.2007 - 04.2007
SSC - undefined
Maharashtra Board
01.2005 - 04.2005
Senior Manager –Global HR Operations
PepsiCo
3 2024 - Current
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