Summary
Work History
Education
Skills
Projects
Awards
Timeline
Generic

GOVIND KUMAR

Bengaluru

Summary

Results-driven AI/ML Engineer Intern at Infotech Softech Solution, adept at leveraging Python and Scikit-learn to enhance CRM automation. Achieved a 25% reduction in manual workload through innovative AI solutions, showcasing strong problem-solving skills and a commitment to improving operational efficiency and customer support responsiveness.

Work History

AI/ML Engineer Intern

Infotech Softech Solution
Remote
04.2025 - Current
  • Developed and deployed AI/ML automation within the CRM platform to streamline operations.
  • Automated email response handling and ticket generation, reducing manual workload by 25%.
  • Integrated AI-based suggestions to assist users in drafting replies and performing repetitive tasks.
  • Enhanced system productivity, minimized human intervention, and improved customer support responsiveness.

Education

Master of Computer Applications -

PES University
Bengaluru
06.2025

Bachelor of Computer Applications -

Birla Institute of Technology
Patna
05.2023

Skills

  • Programming languages: Python, C
  • AI/ML frameworks: Scikit-learn, TensorFlow
  • Data science tools: NLP, computer vision, Jupyter Notebook
  • Cybersecurity tools: Burp Suite, Metasploit, Wireshark, SQLmap
  • Web development: Flask, HTML, CSS, React
  • App development: PyQt
  • Machine learning techniques
  • Data analysis methods

Projects

  • CRICINATOR: Guess the cricketer (AI/ML)

Built an AI-based game that identifies the cricketer you're thinking of through interactive questioning, and developed an AI-powered web app that predicts cricketers based on user responses using decision trees and reinforcement learning, implemented web scraping, and NLP for dynamic question generation

  • Student management system (Python)

Developed a desktop-based student management system using PyQt, a Python GUI framework, to provide a user-friendly interface for managing student data; integrated Google Sheets as a cloud-based backend for real-time storage and retrieval of records, eliminating the need for a traditional database setup, and enabled efficient tracking of student attendance, fee dues, and other critical academic data, supporting seamless data access and updates

Awards

CNR Scholarship Awarded for academic excellence during the MCA program

Timeline

AI/ML Engineer Intern

Infotech Softech Solution
04.2025 - Current

Master of Computer Applications -

PES University

Bachelor of Computer Applications -

Birla Institute of Technology
GOVIND KUMAR