Govind Kumar Gulashan
Gurgaon
Summary
Results-oriented Business Analyst with over 6 years of experience in US healthcare and data analytics. Specialises in analysing insurance claims data and validating SQL datasets. Delivers data-driven solutions and supports process improvements while effectively managing stakeholder relationships across healthcare, life sciences, and technology.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Business Analyst
Infosys
01.2023 - 03.2026
- Analysed US Healthcare payer workflows covering member enrolment, eligibility and benefits, claims processing, and payments, with working knowledge of standard EDI (Electronic Data Interchange) transactions including 834, 270/271, 837, and 835.
- Analysed healthcare insurance data, tracked Key Performance Indicators (KPIs), optimised business processes, and reduced reporting turnaround time by 25%.
- Utilised MySQL and Tableau to develop dashboards and visualise key metrics, providing strategic insights that contributed to reduced average treatment costs per patient and improved operational efficiency.
- Analysed financial and demographic data to identify impacts of diverse populations on uncompensated care, emergency admissions, and chronic disease burden, providing actionable recommendations that enhanced operating margins for US-based healthcare client.
- Business Analysis | US Healthcare Payer Workflow | Claims & Eligibility | EDI Transactions | Data Analysis
Business Analyst
Infosys
06.2021 - 01.2023
- Conducted market sizing, competitive benchmarking, and technology scouting to identify commercialization opportunities for bio-based polymers & API.
- Gathered and analysed stakeholder requirements, translating business needs into functional specifications, process workflows, business rules, and data requirements for implementation.
- Prepared reports and presentations summarizing findings and recommendations, and coordinated between business and technical teams to keep work on track.
- Market Sizing | Process Optimization | KPI Analysis | Stakeholder Management
Associate Consultant
Infosys
02.2020 - 01.2021
- Collaborated with business, development, and quality assurance (QA) teams during user acceptance testing (UAT) to validate business scenarios, resolve defects, and ensure solutions aligned with business requirements, contributing to successful project delivery.
- Analysed US healthcare insurance data and claims information using SQL to validate business requirements, reconcile data across servers, investigate claim status discrepancies, and perform root cause analysis to resolve data-related issues, enhancing data accuracy and reliability.
- Supported L2 incident management, prepared complex management reports, and provided timely client support.
- Supported application deployment, testing, and production fixes across environments using Linux/PUTTY, while onboarding and training new team members to enhance team capability and knowledge transfer.
- Requirements Validation | Root Cause Analysis | Client Support | Incident Management | Application Deployment | QA
Education
B. Tech - Biotechnology
National Institute of Technology, Arunachal Pradesh
01-2019
12th - Science (PCM)
BSEB
Patna01-2014
10th - All Majors
BSEB
Patna01-2012
Skills
- Healthcare workflow management
- EDI transactions (837/271)
- SQL and MySQL proficiency
- Tableau and Power BI expertise
- User acceptance testing
- Requirements analysis
- Process optimisation
- Defect management and support
- Process documentation
- Agile business analysis
- Market opportunity analysis
- Stakeholder engagement
- User stories
- HIPAA compliance knowledge
- PowerPoint presentation
- Generative AI
Languages
English
Proficient
C2
Hindi
Proficient
C2
Websites, Portfolios, Profiles
Timeline
Business Analyst
Infosys
01.2023 - 03.2026
Business Analyst
Infosys
06.2021 - 01.2023
Associate Consultant
Infosys
02.2020 - 01.2021
B. Tech - Biotechnology
National Institute of Technology, Arunachal Pradesh
12th - Science (PCM)
BSEB
10th - All Majors
BSEB