Govind Pathak
Bengaluru
Summary
Results-driven and certified Enterprise Mobility Engineer with over 5.11 years of experience in managing and supporting large-scale mobile device environments using Microsoft Intune (Endpoint Manager) and VMware Workspace ONE (AirWatch). Adept at handling L2/L3 level support, device lifecycle management, compliance enforcement, and application deployment across iOS, Android, Windows, and macOS platforms. Proven track record of delivering secure and scalable mobility solutions in fast-paced enterprise settings, supporting over 100K+ devices globally. Skilled in device enrollment automation using Apple Business Manager (ABM) and Samsung Knox (KME), policy configurations, app protection, and generating compliance reports. Experienced in working with global teams, managing change through CAB processes, and creating operational runbook and technical documentation to ensure streamlined service delivery and end-user satisfaction.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Mobility Engineer – Intune & Workspace ONE
Tata Consultancy Services
12.2022 - Current
- Administered and supported over 100,000 for SHELL PROJECT corporate and BYOD devices using Microsoft Intune (Endpoint Manager) and VMware Workspace ONE (AirWatch) across multiple geographies (APAC, EMEA, and North America).
- Provided L2/L3 level support for mobile endpoints, including iOS, Android, macOS, and Windows 10/11, ensuring policy compliance, app performance, and minimal downtime.
- Configured and deployed device compliance policies, configuration profiles, and Conditional access policies to meet organizational security standards.
- Managed app deplyoment like LOB and WIN32 apps within Intune and added internal/public apps, assigned apps to smart groups, performed silent installs, updates, and retirements.
- Handled device enrollment using Apple Business Manager (ABM) and DEP and non-DEP scenarios for byod devices.
- Led change management activities: submitted CAB tickets, conducted UAT testing, and executed production deployments.
- Resolved escalated incidents related to profile failures, certificate issues, enrollment errors, and compliance violations using ServiceNow.
- Participated in major incident handling (P1–P3) and collaborated with internal teams, vendors (e.g., Microsoft, VMware), and global stakeholders to ensure rapid resolution.
- Provided knowledge transfer and onboarding support to new engineers, aligned with enterprise mobility platforms.
Emm Workspace One Engineer
Frontier Business Systems
05.2022 - 09.2022
- Experience issues like testing and pushing internal and public application of devices, whitelisting apps,urls whitelisting and blacklisting for android & windows devices, pushing chrome for kiosk mode for windows
- Creating smart group for Given Tids and adding apps to that smartgroup, limit one device per user and many more
- Knowledge about configuring launcher layout to drag and drop apps inside launcher, compliance policies, apps renewal, safe mode restriction, issue regarding editing the launcher profile, Hidden apps for play store, permissions (add through miscellaneous) and drag to hidden apps
- Major issue handling like Mdm console not opening, ACC services restart through pim, mdm console login password expire, geo fencing area configuration
- Major work like Created a endpoint solution so that android and windows devices can be compliant & should be secure and can able to do daily operational tasks
- Experience in working on observations like Oracle java vulnerabilities on device server, vulnerabilities identified in EMM APPLICATIONS (DEVICE SERVER, SEG, ENS, UAG)
- Worked along with team and VMware to get different certificates like Audit certificate requirements for mobile applications
- Involved in upgrading SEG (SEG 2.19 to SEG 2.22.0) on UEM version 2109
- Involved in installing 21.9.0.36 patch of UEM 2109
- Having good experience on working on MDM, MEM, MCM, MAM.
Mobility Support Engineer
CMS IT Services
04.2019 - 04.2022
- Experience in enterprise mobility using Workspace ONE Mobile device management
- Provisioning, administrator, troubleshooting and resolution of reported incidents and other requests for iPad
- Providing L2 support for user devices through incident management
- MDM operations (registration, wipe, creating), internal apps installations, testing of new versions of mobile device operation systems.
- Helping user to setup devices in uem.
Education
B.E - CSE
Aaruapdi Veedu Institute Of Technology
Chennai, TN12th - undefined
Tirhut Academy
Samastipur, BR10th - undefined
Ram Janki High School
Samastipur, BRSkills
Workspace one
undefinedDisclaimer
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars
Timeline
Mobility Engineer – Intune & Workspace ONE
Tata Consultancy Services
12.2022 - Current
Emm Workspace One Engineer
Frontier Business Systems
05.2022 - 09.2022
Mobility Support Engineer
CMS IT Services
04.2019 - 04.2022
12th - undefined
Tirhut Academy
10th - undefined
Ram Janki High School
B.E - CSE
Aaruapdi Veedu Institute Of Technology
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