GOVIND RAJ
Bengaluru
Summary
Dynamic Cloud Engineer with extensive experience at AWS, specializing in cloud solution architecture and DynamoDB. Proven track record of enhancing system performance by 40% and mentoring teams. Adept at troubleshooting complex issues and engaging customers to deliver tailored solutions, leveraging expertise in AWS core services and AI/ML technologies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Application Engineer
Amazon Development Center
Bengaluru
06.2025 - Current
- Developed workflows for Deal and Contra-cogs within Sapien.
- Executed data migration from Andes tables to Amazon S3, ensuring data integrity.
- Collaborated with cross-functional teams to enhance system performance.
- Designed automated processes to streamline cloud operations.
- Provided technical support and troubleshooting for cloud applications.
Cloud Engineer II
AWS
Bengaluru
10.2023 - 05.2025
- Advocated for customers' needs by collaborating with product management and development teams to deliver tailored solutions.
- Developed comprehensive onboarding materials, and conducted training sessions to enhance team knowledge and efficiency.
- Served as a subject matter expert on DynamoDB, guiding aspiring SMEs, and ensuring high standards of technical proficiency.
- Analyzed customer engagements to identify performance bottlenecks, optimize costs, and recommend best practices for AWS product adoption.
- Partnered with Account Managers to create proposals and deliver feature demonstrations aligned with customer requirements.
- Optimizing performance and costs in AWS setup.
Cloud Engineer I
AWS
Bengaluru
04.2021 - 09.2023
- Troubleshoot complex, high-severity issues for enterprise customers, focusing on NoSQL database management, particularly with DynamoDB.
- Resolved technical challenges using AIML technologies, including Amazon SageMaker, Lex, and Personalize.
- Mentored and onboarded new Cloud Support Engineers, enhancing team capabilities in Big Data.
- Developed comprehensive tutorials and technical articles for internal and external communities.
- Collaborated with AWS Technical Account Managers to address critical customer issues, and provided strategic guidance on Big Data and ML services.
- Created tutorials, how-to videos, and other technical articles for internal and customer-facing communities.
- Engaged in resolving internal tickets for faster resolution of customer issues and working with service teams to provide proper resolution and guidance.
- I worked as part of the Strategic Cloud team to collaborate with customers on high-priority migrations, troubleshooting, architecture design, and leading such war room efforts.
- I took part in hiring drives to "hire and develop" new cloud engineers and associates for the Big Data team.
Cloud Associate
AWS
Bengaluru
12.2019 - 03.2021
- Developed expertise across AWS offerings, including database services like DynamoDB, DAX, and Keyspaces, along with AI/ML tools such as Lex, Comprehend, and Transcribe.
- Resolved enterprise-level customer issues through log examination and root cause analysis.
- Provided technical assistance to AWS customers, recommending best practices for AWS Big Data services including Elastic Map Reduce, Athena, DynamoDB, and Glue.
- Assisted in writing and debugging AWS API calls using AWS CLI and Boto3 SDK, enhancing customer solutions.
- Implemented monitoring and performance optimization strategies for AWS environments.
Associate Product Developer
DXC Technology
Noida
12.2018 - 12.2019
- Enhanced and maintained Med Mantra healthcare system for Apollo Hospitals.
- Provided production support for billing, registration, and discharge modules.
- Improved system performance by 40% through key development fixes.
- Collaborated with cross-functional teams to gather requirements and implement solutions.
- Developed and executed testing protocols to ensure system integrity and functionality.
Education
M.Tech - CSE
NIT Durgapur
Durgapur06.2018
B.Tech - CSE
BCET Durgapur
Durgapur06-2016
Skills
- Cloud solution architecture
- Large language models
- Amazon Web Services (AWS)
- Java programming
- SQL database management
- DynamoDB expertise
- AWS core services (EC2, VPC, IAM, S3, Athena, CloudWatch, CloudTrail)
- AI/ML AWS services (Bedrock, Lex, Comprehend, Transcribe, Rekognition, SageMaker)
- AWS NoSQL solutions (DynamoDB, DAX, Keyspaces)
- Troubleshooting and root cause analysis
- Documentation and mentoring
- Customer engagement strategies
Certification
- AWS Certified Solutions Architect – Associate
- AWS Certified AI Practitioner
- DynamoDB SME
- Received the AWS Rising Star award in two consecutive quarters, Q2 and Q3 2020
- Received AWS All-Rounder award for outstanding performance (Q4 2023, Q2 2024, Q1 2025)
Projects
- AWS Cost Optimization Program - partnered with clients like Paytm and Samsung to reduce AWS infrastructure costs by 30% through rightsizing and strategic tuning
- Generative AI document summarizer - developed an internal tool using AWS Bedrock to summarize long support documents, reducing resolution time by 70%
- Runbooks - Authored runbooks for DynamoDB, DAX, and Keyspaces to handle common customer scenarios, resulting in reduced customer turnaround and resolution times by 15%
- Design review templates - designed blueprints to facilitate uniform and efficient report creation for customer engagements, resulting in easier interpretation and readability for customers
- Refactoring SOPs - Updated already existing SOPs to inculcate new reforms to maintain uniformity across SOPs globally
Notable Customer Engagements
- Swiggy's cost optimization effort helped save $150K ARR on DynamoDB and DAX
- Hotstar – resource reviews and standby support for large-scale events (movie premieres, Cricket World Cup, IPL) to handle traffic influx and ensure appropriate scaling and best practices
- Expedia - Analyzed design patterns and prepared reports to highlight critical bottlenecks
- Upstox - helped set up monitoring alerts on key metrics to enhance operational awareness of resources, and trigger failover
- Delhivery evaluated resource utilization to implement cost optimization strategies by 15%
Timeline
Application Engineer
Amazon Development Center
06.2025 - Current
Cloud Engineer II
AWS
10.2023 - 05.2025
Cloud Engineer I
AWS
04.2021 - 09.2023
Cloud Associate
AWS
12.2019 - 03.2021
Associate Product Developer
DXC Technology
12.2018 - 12.2019
M.Tech - CSE
NIT Durgapur
B.Tech - CSE
BCET Durgapur
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