Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Personal Information
Work Availability
Quote
Timeline
BusinessAnalyst
Govind Sastan

Govind Sastan

Bengaluru

Summary

Highly accomplished and results-driven Operations Manager with over 12 years of experience in leading cross-functional teams, driving business growth, and delivering exceptional customer service. Proven track record of developing and implementing successful strategies to improve operational efficiency, increase revenue, and reduce costs. Skilled in managing budgets, analyzing data, and identifying opportunities for process improvements. Excellent communicator and team player with a strong ability to build and maintain relationships with stakeholders at all levels. Adept at managing multiple projects simultaneously and delivering results within tight deadlines. Seeking a challenging managerial role to utilize my skills and experience to drive organizational success.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Operations Manager

Randstad India Pvt Ltd
04.2022 - 06.2023
  • Manage and coordinate the work of various departments and teams
  • Monitor and analyze key performance indicators to improve efficiency and productivity
  • Weekly/ Monthly/ Quarterly/ Semi annual and Annual business review calls
  • Discussion and negotiation on SLA with client
  • Ensure accurate and timely reporting of operational metrics to Stake holders
  • Analyze market trends and adjust operational strategies accordingly
  • Hire, train, and manage staff to ensure optimal performance and productivity
  • Manage and oversee daily operations of the organization
  • Manage budgets and financial performance of the organization
  • Develop and maintain relationships with vendors, suppliers, and customers
  • Identify and implement process improvements to reduce costs and increase profitability
  • Ensure compliance with all regulatory requirements and industry standards
  • Oversee and manage daily operations of the company
  • Develop and implement quality control measures to ensure customer satisfaction
  • Manage escalations and resolve internal conflicts
  • Conduct annual performance evaluation for staffs, seniors & leads.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.

Team Manager

IBM India Pvt Ltd
12.2021 - 04.2022
  • Identify opportunities for process improvements and implement changes to enhance team performance
  • Ensure compliance with company policies and procedures, as well as legal and regulatory requirements
  • Collaborate with other departments and stakeholders to ensure effective communication and coordination of efforts
  • Provide coaching and guidance to team members to support their professional development
  • Manage team schedules and workload, ensuring quality deliverables provided on a timely basis
  • Manage escalations and resolve internal conflicts
  • Conduct annual performance evaluation for staffs & seniors
  • Team and escalation management (including status updates, performance reports, utilizations, providing on-the-job training for new hires, work allocation, FTE requirements, SLA and KPI management, etc.)
  • Overseeing Cash Management process (including daily / weekly cash projections, account funding and payment processing)
  • Monitor the month-end activities (including bank and SAP reconciliations) performed by T&E, Pcard, Invoice processing Payments, Treasury, and Reporting teams
  • Review and approval of manual payment requests initiated by payments team
  • Periodic review and approval of Vendors Portfolio
  • Approval of DTPs (desktop procedures), BOPs (business operating procedures) and PDs (process documents)
  • Review and approval of Employee Payroll and Inter-company payments
  • Building and maintaining professional relationships within P2P (Procure to Pay) process
  • Conduct regular performance evaluations and provide feedback to team members
  • Develop and implement strategies to improve team performance and achieve goals
  • Supervise and manage a team of employees to ensure productivity and efficiency.

Team Lead

Capgemini Business Services
10.2014 - 12.2021
  • Finance & Accounts - F&A
  • Responsible for handling inbound calls and managing centralized E-mail box and voicemail box
  • Responsible for addressing T&E and AP related queries from our client and their vendors
  • Managed internal travel& expense processes managed on Concur and Gt&e database(tools used for T&E)
  • Processing and verifying Candidate Reimbursements requests through Time and Expense tools for the candidates who attend EY interviews
  • Acted as IClick (Ariba Network) specialist
  • Operations - Assurance Practice
  • Resource budgeting based on experience, attrition, hiring, etc
  • Resource and experience management (including ensuring effective utilization and assignment of projects ensuring the right person gets the right job).

Advanced associate

Ernst & Young Global Delivery Services
10.2010 - 02.2014
  • Management of deployment requests (centralized E-mailbox)
  • Maintaining the database of the employees and their assignment and ensuring the right job gets the right person
  • Monitoring workflow for any real time changes relating to attrition, trainings, planned and unplanned leaves, etc
  • Building and maintaining smooth relationships with the key engagement executives (Managers, Senior Managers and Partners)
  • Providing on-the-job training for new hires
  • Acted as a Cultural SPOC and Turbo (idea brainstorming) SPOC for the team.

Education

Bachelors of Commerce - Accounting

Bangalore University
Bengaluru, Karnataka
04.2005

Skills

  • Career driven and self motivated
  • Project management and coordination
  • Strategic planning and execution
  • Operations management and optimization
  • Training and development of staff
  • Risk assessment and mitigation
  • Problem solving and decision-making abilities
  • Performance evaluation and improvement
  • Customer service and relationship management
  • Staff Management
  • Business Process Re-Engineering
  • Staff Training
  • Team Leadership
  • Quality Assurance and Control
  • Process Improvement
  • Operation Monitoring
  • Conflict Mediation
  • Tools: Ariba Network, SAP, Oracle, In-house tools such as QM (Query Management), QMS (Quality Management System), ARMS/ Retain (Ops management), Service Now, AOD(Ariba On Demand),etc

Certification

  • Six Sigma Certification, Bengaluru, Karnataka, India, Capgemini - Six Sigma, 06/2015
  • Six Sigma Certification, Bangalore, Karnataka, India, Ernst & Young - Six Sigma, 06/2012

Accomplishments

  • Randstad : Leading by an Example
  • IBM : Certificate of appreciation for smooth transaction to Global Finance Operations
  • Capgemini : Ace of Capgemini
  • Soaring Eagles
  • Certificate of appreciation for streamlining the BPMS process (Business Process Management System)
  • Ernst & Young : Awarded multiple times
  • Spot awards
  • Star Performer
  • Extra Miler

Languages

English
Kannada
Hindi
Konkani

Personal Information

  • Place of Birth: Udupi
  • Father's Name: Late S Vittal Pai
  • Mother's Name: Late S Vijaya Pai
  • Title: Operations Manager
  • Date of Birth: 12/11/1983

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Remember, remember, this is now, and now, and now. Live if, feel it, cling to it. I want to become acutely aware of all I’ve taken for granted.
Sylvia Plath

Timeline

Operations Manager

Randstad India Pvt Ltd
04.2022 - 06.2023

Team Manager

IBM India Pvt Ltd
12.2021 - 04.2022

Team Lead

Capgemini Business Services
10.2014 - 12.2021

Advanced associate

Ernst & Young Global Delivery Services
10.2010 - 02.2014

Bachelors of Commerce - Accounting

Bangalore University

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Govind Sastan