Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
Generic

GOVINDA BOHRA

Virar,MH

Summary

At a leading broking firm, I excelled in customer service and Fresher in risk management, significantly enhancing customer loyalty through expert complaint handling and support. My adeptness in service standard compliance and providing verbal and written solutions solidified our reputation, evidenced by notable improvements in customer satisfaction and operational performance. Skilled in both communication and analytical reporting, I drove positive outcomes and decision-making.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE AND RISK MANAGEMENT

ANGEL ONE PVT LTD
Mumbai (Remote)
02.2022 - Current
  • Provided exceptional support for customers, leading to increased loyalty and repeat business.
  • Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
  • Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
  • Supported management in decision-making processes by providing detailed reports on operational activities and performance outcomes.
  • Streamlined operations by implementing process improvements that increased overall efficiency and productivity.
  • Assisted in the development of new procedures that resulted in a more efficient work environment and improved service quality.
  • Contributed to the achievement of departmental goals through effective collaboration with colleagues across various departments.
  • Reduced response times by effectively managing high-volume customer inquiries and prioritizing urgent issues.
  • Consistently exceeded performance targets, demonstrating an unwavering dedication to providing exceptional service and support for customers.

FUND MANAGER

HENSEX SECURITIES
Jodhpur
04.2020 - 02.2022

Education

B.COM - FINANCIAL ACCOUNTING

MUMBAI UNIVERSITY
Virar, India
04.2015

Skills

  • Customer Support
  • Complaint Handling
  • Service standard compliance
  • Verbal and written solution to customer

HOBBIES

Hobbies
  • Eager to learn new things
  • Playing cricket
  • Visiting new places

Timeline

CUSTOMER SERVICE AND RISK MANAGEMENT

ANGEL ONE PVT LTD
02.2022 - Current

FUND MANAGER

HENSEX SECURITIES
04.2020 - 02.2022

B.COM - FINANCIAL ACCOUNTING

MUMBAI UNIVERSITY

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GOVINDA BOHRA