Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Govindappa Chandan

Govindappa Chandan

HYDERABAD

Summary

Proactive and results-driven professional with over 18 years of experience in client services, operations, and sales support, primarily in healthcare and elder care services. Demonstrated success in enrolling clients into personalized service plans, significantly contributing to revenue growth and customer retention. Adept at identifying client needs, upselling tailored solutions, and building long-term relationships through trust and empathy.

Known for leading high-performing teams, handling escalations with professionalism, and delivering services aligned with business goals. Skilled in solution-based selling, cross-functional coordination, and performance tracking to drive operational and commercial success.

Overview

20
20
years of professional experience

Work History

Client Services Team Lead

Anvayaa Kin Care
01.2019 - Current
  • Enroll customers into personalized care plans, contributing significantly to company revenue.
  • Enhanced client satisfaction by promptly addressing concerns and providing tailored solutions.
  • Ensured thorough understanding of clients'' needs through active listening and effective questioning techniques.
  • Developed and maintained strong client relationships, resulting in increased retention and repeat business.
  • Collaborated with cross-functional teams to deliver customized care plans aligned with client expectations.
  • Communicated clearly and empathetically with clients to build trust and foster long-term partnerships.
  • Coordinated with external vendors and healthcare professionals to ensure seamless service delivery.


Workflow Coordinator

Nuance Transcription Services India Pvt. Ltd.
08.2005 - 09.2017
  • Managed transcription workflow to ensure timely and accurate document delivery.
  • Scheduled production timelines and project milestones to foster quality and client satisfaction.
  • Communicated with team members to enforce deadlines and quality standards.
  • Managed teams and delegated training and development.

Education

Diploma - Mechanical Engineering

D. Banumaiah's Polytechnic, Mysore
Mysore, India
05-2005

Skills

  • Customer Enrollment & Plan Conversion
  • Client retention strategies
  • Sales Support & Revenue Generation
  • Client Needs Analysis & Solution Selling
  • Target Achievement & Lead Follow-Up
  • Client Services Management
  • Strong leadership
  • Cross-functional coordination
  • Client Services Management
  • Workflow & Operations Coordination

Accomplishments

Recognized for acquiring major clients and playing a key role in revenue generation, consistently exceeding enrollment targets and upselling customized care plans to meet client needs.

Languages

English
Advanced (C1)
Telugu
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Client Services Team Lead

Anvayaa Kin Care
01.2019 - Current

Workflow Coordinator

Nuance Transcription Services India Pvt. Ltd.
08.2005 - 09.2017

Diploma - Mechanical Engineering

D. Banumaiah's Polytechnic, Mysore

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Govindappa Chandan