Govindarajan C.S.

• Responsible for Client List Screening of more 250 million clients/Entities against Politically Exposed Persons (PEP), Negative News, Sanctions and various internal lists
• Responsible for policy and procedure reviews, regulatory gap analysis, works with GFCC team and updates procedures on regular basis
• In charge of Sanctions, Terminated List, Special person of interest, L2 operations in India, effectively dealing and assist senior management and counter parties in handling the workflow management and ensures they dealt with efficiently
• In-depth knowledge in Client screening in Politically Exposed Person (PEP), Sanctions and Negative Media (NM)
• Responsible for managing the CLS function, including identifying gaps, maintaining and updating CLS policies and procedures
• Organizing Low Quality Escalation (LQE), Supervisory Review (SR), L2 and Quality Observations defect review sessions to improve the team’s defect rate
• Analyze error trend and conduct coaching session to help analysts mitigate errors, conduct Global Clearing Guidelines (GCG) refresher training for team to maintain the consistency
• Accomplished multiple tasks within established timeframes.
• Cross-trained existing employees to maximize team agility and performance.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.

• Manager for UBS client, managed Middle Office day to day operations which included, Booking trades, Sending Confirmations to the clients, pre- matching of trades before settlements for all the market for Priorities clients
• Operations Manager for Barclay's, managed Wealth Global Reference data and KYC teams which mainly deals with Account Creation, amendments, closures and KYC Remediation processes with a team size of 200 staff.
• Stake holder management: Includes periodic communication and ensuring consistent Customer satisfaction scores (CSAT) are attained.
• Risk Management: Periodic risk analysis through FMEA (failure mode effective analysis) and strengthening the control environment.
• Augmented the team size by 100 additional resources for KYC from Isle of Man and Glasgow within 6 months through consistent performance delivery and effective and transparent Client interaction/communication.
• Additional responsibilities include BCM co-ordination, Call Tree testing, Attrition and Quarterly Performance Link Composition data analysis and presentation.
• Received 7 Barclays Global awards for the team on account of best performance in 2016.
• Consistently attained CSAT scores of 6.5+ on a scale of 7 on a quarterly basis

• Delivery Manager for Cash Management, Hedge funds (Information services and Fund finance) and Business process development teams
• Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars.
• Interfaced effectively with key accounts, answering questions and delivering exceptional service.

Other Achievements-

• Successfully migrated and stabilized Hedge fund processes from US.
• Star Certification Program (Performance and Quality based trainings).
• Awarded with Frontline leadership award for the year 2011, Q3.

• Key responsibilities included Quality management, Performance management, Target settings for difference processes, Development plans for low performers, Contingency Planning and Liaising with Business area

Other Achievements:

• Played a major role for one of the new product launched (IPHONE) and worked continuously for 36 hours due to which I received an appreciation from the clients within 5 months of my experience
• Suggested an incentive plan for operations and was implemented accordingly. Impact resulted in better growth in Service levels.

• Monitored and audited 4 DSC2 queues and 3 HBIB queues
• Liase with Royal Mail in UK for the CHADD queue and with the Business Area for the HBIB queues as and when required

Other Achievements:

• Key member in Re-migration Imparted Training to 3 Executives for the Change of Address core team at GSCC.
• Trained 12 new recruits on the same for the Enquiries team at Colombo.
• Trained PEs/CSEs on calling up Royal Mail (Calls to the UK Postal Dept).
• Trained a total 5 CSEs on CHADD which is a DSC2 queue and 4 CSEs on various HBIB Account Admin (processing and auditing) queues and helped them reach BAU status
• Suggested various process improvement ideas for queues ranging from CHADD to HBIB Account Admin queues