Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic
Govindarajulu Thotakara

Govindarajulu Thotakara

Hyderabad

Summary

Accomplished Senior Application Systems Engineer with a track record of driving process improvements and maintaining robust IT infrastructures at EPIQ. Leveraged exceptional organizational skills and problem-solving capabilities to enhance system performance and user satisfaction. Excelled in client communication and interdepartmental collaboration, significantly boosting operational efficiency and project delivery.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Application Systems Engineer

EPIQ
Hyderabad
01.2019 - Current
  • Wrote and updated documentation for supported applications, systems, and infrastructure to improve and simplify support processes for technical staff.
  • Made system upgrade recommendations to improve technical practices after investigating current users' needs and existing systems' challenges.
  • Executed high-level root-cause analyses for service interruptions, and implemented preventive measures to mitigate business disruptions.
  • Maintained, serviced, and repaired complex systems infrastructures.
  • Observed and tested application performance for potential issues, pinpointed possible fixes, and worked with developers to implement solutions.
  • Collaborated with IT staff to craft and enforce security, backup, and redundancy strategies to secure company infrastructure and data.
  • Upgraded and tested EA (Early Access) of the application from Relativity.
  • Deployed patch released from relativity.
  • Deployed RAP (Relativity Application) as part of patching and upgrading the Relativity Application.
  • Troubleshot the issues on the Relativity application to maintain client, vendor, and internal users' ability to use the application more smoothly.
  • Archive, copy the archive to the destination environment, and restore the workspace.
  • Worked on RelOne Data Transfer, where the transfer is to be done via Staging Explorer from Source to Destination R1 Environment.
  • Data migration via Migrate (automated data transfer).
  • Migrate: Set up to transfer multiple data workspaces from On-Prem to RelOne.
  • Structured Analytics Migration from One Workspace to Another Workspace.
  • Also, the SA migration from the existing SA server to another SA server.

Operations Team Leader

EPIQ
Hyderabad
12.2018 - 02.2019
  • Demonstrated exceptional people management skills, providing bespoke feedback and coaching to develop high-performing individuals
  • Used exceptional planning and organization skills to deliver necessary staff and resources across multiple projects
  • Delivered operational excellence through outstanding team leadership, staff development and targeted process improvements
  • Trained employees on optimal processes and use of equipment to boosting department productivity
  • Streamlined operations to consistently deliver on targets

Operations Lead

Aeries Technology Group
Hyderabad
01.2015 - 01.2018
  • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency
  • Organised files to support efficiency and traceability
  • Troubleshot problems and diagnosed system faults
  • Met schedule using excellent planning and coordination skills
  • Optimised team training and staff development
  • Produced high-volume orders to effectively meet customer demand
  • Maximised customer engagement and satisfaction by delivering excellent customer service
  • Achieved service time and quality targets

Team Lead

Kensium Legal Services
Chennai
01.2008 - 03.2015
  • Led staff meetings to delegate tasks, assign workloads and communicate changing priorities
  • Closely monitored team performance by conducting observations and tracking key metrics, identifying and managing underachievers appropriately
  • Served as customer service team lead, enforcing company policies, answering co-workers' questions and training new staff
  • Inspired teams to achieve or exceed goals through regular motivation, implementing loyalty incentives and facilitating team-building activities
  • Planned employee workloads and delegated tasks strategically to meet seasonal fluctuations in demand
  • Maintained excellent employee relationships by cultivating supportive, positive and helpful working environment
  • Assisted with team recruitment, interviewing and onboarding
  • Evaluated team performance and provided constructive feedback to improve daily goal achievement
  • Offered constructive feedback to employees in response to quality assurance measures

Education

B Com - Computer Applications

Sri Venkteswara University
Tirupati, AP, India
01.2006

MBA - Finance

Sri Venkateswara University
Tirupathi

Skills

  • Excellent organizational skills, with a proven ability to manage multiple projects and priorities simultaneously
  • Proactive with proven experience in effectively managing competing demands and multiple projects
  • Excellent written and verbal communication skills enable effective and professional communication with clients, colleagues, and vendors
  • Superior attention to detail, problem-solving capabilities, and multitasking skills
  • Exceptional organizational skills, and the ability to follow a project plan
  • Client communication
  • Process improvement
  • Interdepartmental contact

Certification

  • Relativity Certified Administrator
  • Relativity Processing Specialist
  • RelativityOne Certified Pro
  • RelativityOne Review Pro
  • Brainspace Certificated Administrator

Accomplishments

  • Recognized by management for Performing Best in team and delivering outstanding troubleshooting where the client is satisfied.
  • Internal Team Recognized as best team coordinator.
  • Pushed 55+ Relativity Environments Patch in one day including testing. Recognized by Internal Team for the Dedication.
  • Migrated 13.5 Tera byte data via Migrate from On-Prem (Server) to R1 (RelOne) for the client.
  • Migrated around 50 Workspaces for the dedicated another Client from On-Prem (Server) to R1 (RelOne).
  • Migrated around 20 Workspaces for the dedicated another Client from On-Prem (Server) to R1 (RelOne).

Languages

Telugu
First Language
English
Advanced (C1)
C1
Tamil
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2

Timeline

Senior Application Systems Engineer

EPIQ
01.2019 - Current

Operations Team Leader

EPIQ
12.2018 - 02.2019

Operations Lead

Aeries Technology Group
01.2015 - 01.2018

Team Lead

Kensium Legal Services
01.2008 - 03.2015

B Com - Computer Applications

Sri Venkteswara University

MBA - Finance

Sri Venkateswara University

Similar Profiles

CREATE PROFILE
Govindarajulu Thotakara