Govinda Reddy Dwarakacharla
Hyderabad
Summary
Software engineering director with over 19 years of experience managing large, globally distributed teams of 40+ engineers. Expertise in building and modernizing mission-critical healthcare platforms, achieving $0.4M+ in annual savings and 99.99% system availability. Proven track record in cloud transformation, AI-driven operations, and DevOps modernization, enhancing operational efficiency. Collaborates effectively with senior business stakeholders to drive technology strategy and ensure compliance in U.S. healthcare enterprises.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Associate Director/Sr Manager Software Engineering
Optum Global Solutions
Hyderabad
03.2024 - Current
- Leading 40+ member engineering team across India and the US, delivering enterprise products with 99.99% uptime.
- Spearheaded multiple Scrum teams handling development, upgrades, migrations, and production support, ensuring successful end‑to‑end delivery.
- Led cross-functional teams to develop innovative solutions for healthcare challenges.
- Driving the modernization of the Dental DHMO Skill Bot, integrated with the Member Root Bot, to deliver real-time benefit details to callers using AWS cloud services (AWS Lex, AWS Lambda, AWS CloudWatch and AWS CloudFormation)
- Extensive experience in automating CI/CD pipelines using Jenkins, GitLab, and GitHub Actions to accelerate delivery and improve reliability.
- Oversaw strategic initiatives for Dental Facets, driving platform upgrades and data migrations to enhance production stability.
- Deep domain expertise in U.S. Healthcare, with hands-on experience ensuring HIPAA compliance and navigating complex regulatory landscapes.
- Addressed security and vulnerability issues, ensuring ongoing compliance with regulatory standards.
- Managed peak season readiness tasks, including DR testing and performance and penetration testing, ensuring operational preparedness for seasonal demand.
Manager Software Engineering
Optum Global Solutions
Hyderabad
03.2020 - 02.2024
- Introduced CI/CD pipelines using Jenkins and GitLab, reducing release cycles from bi-weekly to daily and reducing deployment time from hours to minutes.
- Implemented CI/CD pipeline with Jenkins, streamlining continuous integration and delivery processes.
- Leveraged Kubernetes and OpenShift Origin (OSO) to manage containerized application deployment and orchestration.
- Developed real-time data processing engine using Apache Kafka, improving data throughput and responsiveness.
- Led team of 20 engineers in Dental Facets production support and upgrade initiatives, enhancing system reliability.
- Developed Docker files to create Docker containers and images.
- Mentored team members and provided technical guidance.
Project Lead
Optum Global Solutions
Hyderabad
04.2010 - 02.2020
- Oversaw development and QA activities, conducted code reviews, and managed deployment.
- CI/CD implementation for deployment process.
- Driven Environment Build Automation initiative and built Jenkins jobs for automation.
- Integrated Fortify Code Scan and Sonar Code Quality tools into build pipeline, addressing code issues promptly.
- Infrastructure architecture design and solution.
- Procure and configure windows 2019 Servers for Batch, HIPAA, FXI & Workflow and configure Facets.
- Delphix virtualization and Masking implementation in Dental with huge savings.
- Worked on Development, testing, troubleshooting, and debugging of Facets software applications.
- Conducted performance testing for batch processes and API integrations on Citrix online platform.
- Trouble shoot and analyse various critical core batches which includes 837I, CLDU, BILL0, ELIG, MMS, CKDM etc.
- Provided production support during warranty period, resolving critical fallouts effectively.
Senior Subject Matter Expert
Amdocs DVCI Pvt Limited
Pune
07.2008 - 04.2010
- Preparation of High-level design and Detail Design.
- Review High Level Design and Detailed Design.
- Analyzed and resolved live defects and customer queries to enhance user satisfaction.
- Developed code per detailed design and conducted peer reviews to ensure quality and adherence to specifications.
- Analyzing the requirements document viz., BR, FR, NFR and TR.
- Compiled user test plan (UTP) and user test report (UTR) documents to guide testing processes.
- Provided production support and managed deployment processes to ensure smooth application functionality.
- Implemented Causal Analysis and Defect Prevention Process with focus on root causes.
- Provided continuous production support alongside application development.
Associate Software Engineer
Tata Consultancy Services
Chennai
02.2007 - 06.2008
- Developed several REXX automation scripts for daily activities which reduces 80% of manual work.
- Preparation of Detailed Design, Test planning and coding.
- Independent Unit testing, Preparing UTP and UTR documents.
- Played a key role in resolving production issues.
- Analysis of change requests and production issues.
- Have successfully migrated to Z9 Mainframe from ESA/390 which was a major achievement as a Fresher.
Education
B. Tech - Computer Science Engineering
JNTU University
Hyderabad01-2006
Higher Secondary Certificate -
Swathi Junior College
Proddatur01-2002
Secondary School Certificate -
Sri Saraswathi Vidya Mandir
Proddatur01-2000
Skills
- Agile and DevOps practices
- Cloud platforms (AWS, Azure, GCP)
- AI/ML innovations for member experience
- Budgeting and resource planning
- Stakeholder management
- Technology transformation
- Product lifecycle management
- Team building and mentorship
- Security and compliance
- People Management & Performance evaluations
- Strategic planning
Certification
- • AI DOJO Certified (A customized hands-on healthcare AI Builder learning program)
• Advanced Certificate in Blockchain Technologies (IIIT Hyderabad)
• AHM 250 (Healthcare)
• Azure: AZ-900, AZ-400, AZ-104
• IBM Blockchain Developer & Essentials.
Key Achievements
- Migrating from SQL Server 2017 to 2022 without issues is a big achievement, and leveraging AI tools to streamline the process shows great foresight
- Leading innovation in dental care by implementing AI-powered X-ray classification using a custom vision model,streamlining treatment planning, and claims adjudication
- Implemented an AI-driven Ops Agent integrated with ServiceNow, Kubernetes, GitHub, Splunk, Rally, and Qualtrics for unified operations, which improved operational efficiency by 30%
- Successfully Migrated 4 major applications to cloud production environments, delivering $0.4M annual run-rate savings through infrastructure and operational efficiency improvements.
- Modernized dental DHMO skill bot with AWS services (Lex, Lambda, CloudWatch), delivering real-time benefit details, and enhancing member experience
- Successfully deployed Copilot Studio agents and automated Flows to monitor TWS batches and execute application-specific SQL queries without manual intervention. This modernization eliminated legacy batch-monitoring processes and delivered a 30% improvement in operational efficiency.
- Achieved claims auto adjudication rate of 89.62%, marking a notable improvement of over 10% compared to the previous year, which resulted in huge benefits in business operations
TECHNICAL SKILLS
- Cloud Platforms & IaC: Azure, AWS, Terraform
- Databases: MS SQL, MySQL
- Frontend Development:HTML, CSS, JavaScript, Angular
- DevOps and CI/CD: Jenkins, GitHub, GitHub Actions, Delphix
- Containerization and orchestration: Docker, Kubernetes
- AI/ML: Deep learning, NLP, predictive analytics, computer vision, MLOps
- Monitoring and analytics: Splunk, Zabbix
- Programming: Python, Java, Microservices
- Messaging & Integration: Kafka, RESTful Services
Languages
- English
- Telugu
- Hindi
- German
Personal Information
- Date of Birth: 05/16/85
- Nationality: Indian
Timeline
Associate Director/Sr Manager Software Engineering
Optum Global Solutions
03.2024 - Current
Manager Software Engineering
Optum Global Solutions
03.2020 - 02.2024
Project Lead
Optum Global Solutions
04.2010 - 02.2020
Senior Subject Matter Expert
Amdocs DVCI Pvt Limited
07.2008 - 04.2010
Associate Software Engineer
Tata Consultancy Services
02.2007 - 06.2008
B. Tech - Computer Science Engineering
JNTU University
Higher Secondary Certificate -
Swathi Junior College
Secondary School Certificate -
Sri Saraswathi Vidya Mandir