Govind Raj Cherukupalli

British Telecom Data – Integrity Project

Jan/ – 2023 - Present

• Ensured data integrity by identifying and resolving discrepancies, improving accuracy for business insights.
• Processed and transformed raw data, conducting regular audits to maintain high data quality standards.
• Collaborated with cross-functional teams to define data requirements and ensure alignment with project goals.

Senior Analyst - AML/KYC

TCS, Hyderabad, India | ABN AMRO, Netherlands

June 2019 to Jan 2023

• Conducted comprehensive Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD) for Commercial & Business Banking clients, assessing risk levels.
• Managed KYC onboarding, periodic reviews, remediation, and transaction monitoring to ensure compliance with AML/KYC regulations.
• Performed screening for PEPs, sanctions, and adverse media using platforms like RDC, Worldcheck, and LexisNexis.
• Analyzed transactional data to identify and investigate potential money laundering and fraud, collaborating with Compliance, Risk Management, and Legal teams.
• Updated client-specific KYC information and worked with case managers to obtain missing documentation, ensuring compliance with regulatory standards.
• Strengthened transaction monitoring procedures, ensuring effective detection of suspicious activities.

• Managed customer complaints related to freezer repairs, replacements, and new purchases in the service department.
• Processed service requests and coordinated the timely dispatch of spare parts to field service executives for repairs.
• Created invoices and handled billing for new complaints, ensuring accurate and prompt processing.
• Collaborated with customers and field service teams to resolve issues and maintain high levels of customer satisfaction.

Digi Call Tele Services Pvt Ltd, Hyderabad, India
Jan 2016 – Sep 2017

• Addressed customer queries and resolved issues to ensure high levels of customer satisfaction.
• Promoted and sold products/services over the phone, meeting sales targets.
• Collected customer feedback to help improve products and services.